The selection and purchase was easy. Few issues, I got the sms but no number. I am unable to sign in to the app using my email. The sms/email said I would have to be in UK to activate but the activati... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I have twice asked for clarification of the difference between my 'Credit Balance' and the balance on my eSIM package. When my 'Credit Balance' dropped to zero, I was locked out of my account. I adde... See more
Company replied
I purchased a £5 travel eSIM from Lyca as a pay as you go (rather than monthly option) to use in the UK over a 2 week holiday, so imagine my surprise when getting back to Australia I was billed a mont... See more
Company replied
Poor customer service that is constantly unreachable. There is no free number for customer care that works, so when you have an issue you end up starnded. When you subscribe to a bundle and top up aft... See more
Company replied
Company details
- #95 of 95 best companies in Telecommunications service provider
Written by the company
Lycamobile’s mission is to connect friends and family around the world. As the world’s biggest international mobile virtual network operator (MVNO), Lycamobile provides low-cost, high-quality data and voice services to over 15 million customers across 23 countries. It is now expanding to offer a broad range of financial and travel services, including Lycamoney and Lycafly, that help people stay in touch across borders. Founded in 2006 and with a turnover of €1.5 billion in 2014, Lycamobile continues to grow rapidly and now welcomes a new customer to its family every two seconds. Lycamobile is available in: Australia, Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Romania, Spain, Sweden, Switzerland, Hong Kong, the UK, the USA, Ukraine and South Africa.
Contact info
United Kingdom
- www.lycamobile.co.uk
3.0
Average
31k reviews
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Exceptional Value: The pricing structure is remarkably budget-friendly!
Switching to Lyca Mobile has been an absolute game-changer for my monthly phone bill, and my overall experience has easily been worth five stars. Getting started with an eSIM was straightforward, and managing plan renewals through their online platform has been completely hassle-free.
2 September 2026
Reply from Lyca Mobile UK
Hi Jeremy Setter,
Thank you for your wonderful review! We are thrilled to hear that switching to us has been such a positive experience for you, especially with the ease of eSIM activation and managing your plan renewals. We appreciate you choosing us!
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Signals are very weak in park avenue…
Signals are very weak in park avenue hotel in bayswater
31 August 2026
Reply from Lyca Mobile UK
Hi customer,
We are sorry to hear about the weak signal strength you experienced. We are actively investigating this issue to improve our service.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Very Good service
2 September 2026
Reply from Lyca Mobile UK
Hi Customer,
Thank you for sharing your positive feedback! Knowing you had a great experience with LycaMobile brightens our day. We appreciate your support.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile UK
Hi Customer,
Thank you for sharing your positive feedback! Knowing you had a great experience with LycaMobile brightens our day. We appreciate your support.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
I don't like that I have money in my…
I don't like that I have money in my luca account and I can't top it up unless I pay with the card again and I only have two options available.
2 September 2026
Reply from Lyca Mobile UK
Hi Anna,
We appreciate you sharing your feedback regarding the top-up options for your account. We understand your frustration with the limited choices and the requirement to use a card for additional funds. We are actively reviewing our payment methods to offer more flexibility.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Can't contact them
Can't contact them, need to cancel within the 14 days but no replies to emails etc.avoid!
26 August 2026
Reply from Lyca Mobile UK
Dear Customer,
We’re sorry for the difficulty you’ve experienced in trying to contact us and for the lack of response to your emails. We understand your concern regarding cancelling your service within the 14-day period.
Please share any previous case or reference number you may have. If available, you can also provide a screenshot or copy of your previous correspondence so we can review the issue and assist you further.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Network issue
1 September 2026
Reply from Lyca Mobile UK
Dear Saba,
We’re sorry for the inconvenience caused by the network issue.
Could you please help us with the speed test screenshot along with location and postcode details with us? This will help us investigate the network issue and assist you further.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Reply from Lyca Mobile UK
Dear Customer,
Thank you for the awesome feedback and the wonderful rating! We’re committed to making your mobile experience smooth every single day.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Ordered the sim and they add you to auto renewal
Ordered the sim. Made sure there was no auto renewal selected and a day before the plan expired was auto charged for auto renewal. Tried customer service 3 times and all 3 times was promised refund would arrive. 3 weeks now still no refund.
14 July 2026
Reply from Lyca Mobile UK
Dear Alwyn,
We understand that you made sure auto-renewal was not selected when ordering the SIM, but your plan was still automatically renewed and charged one day before expiry.
We will investigate this and work towards resolving the issue as soon as possible.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile UK
Dear Brierley,
We're so pleased to hear that you found the setup process straightforward. Thank you for sharing your positive experience with us!
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Net signal is some time very weak
2 September 2026
Reply from Lyca Mobile UK
Dear Syed,
We understand that you are occasionally experiencing a weak network signal. We have escalated this issue to our internal team for further investigation, and they will work on resolving it as soon as possible.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
The eSIM I purchased was a waste of…
The eSIM I purchased was a waste of money. I am currently in Spain trying to get it all set up and I am unable to activate it. It won’t recognise my email or phone number when I try to access it yet I have paid for it and the QR code is invalid
1 September 2026
Reply from Lyca Mobile UK
Dear Linsey,
We understand how frustrating it is to have paid for an eSIM but be unable to activate it while travelling in Spain, especially when your E-Mail and phone number are not being recognised and the QR code is showing as invalid.
I have sent you an E-Mail regarding this. Could you please check it and assist us as soon as possible
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
the payment system is good and…
the payment system is good and straightforward. at present the call packages are at an affordable price. I used to use talk home app for my calls but they have become expensive .
1 September 2026
Reply from Lyca Mobile UK
Dear Hamid,
We're so glad to hear you find our payment system straightforward and our call packages affordable! We appreciate you sharing your positive experience with us.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
I topup and pay 4.50£ and still net is…
I topup and pay 4.50£ and still net is not working
2 September 2026
Reply from Lyca Mobile UK
Dear Customer,
We understand that you topped up £4.50, but your internet is still not working.
Could you please help us with the speed test screenshot along with location and postcode details with us? This will help us investigate the network issue and assist you further.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
best value best network
2 September 2026
Reply from Lyca Mobile UK
Dear Customer,
We're so happy to hear you're enjoying our service and network. We truly appreciate your positive feedback!
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Fraud?
Fraud?
There is an error once again is should be £5 not £10 as it was a special offer for me .
I can see now it was so special.
Please sort it asap
All files has been sent to customer service before I've left feedback but no-one has time to answer yet luckly you have time to answer bad feedback:)
2 September 2026
Reply from Lyca Mobile UK
Dear Customer,
We understand that you were expecting the £5 special offer, but the charge appears to be £10 instead. We appreciate how frustrating this can be, especially when you were offered a special promotional price.
Please share the transaction details, and a screenshot of the £5 special offer with us so we can investigate the discrepancy and assist you further.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Very nice services
2 September 2026
Reply from Lyca Mobile UK
Dear Customer,
Thank you for the awesome feedback and the wonderful rating! We’re committed to making your mobile experience smooth every single day.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
PAC code issues
Had a pac code but when I tried to do it as part of the sign up I kept getting error messages so instead bought a plan and then transferred my number.
Transfer was due to happen on 1st September. It hasn't happened and I've had no communication as to why
30 August 2026
Reply from Lyca Mobile UK
Dear Anna,
We understand that you experienced errors when trying to use your PAC code during sign-up, so you purchased a plan first and then requested to transfer your number.
Please share the PAC/porting request details, and any error messages or previous reference number with us so we can investigate the status of your number transfer and assist you further.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Okay
Pros: reasonable price
Cons: in few areas, no network inside the building. Also the bundle puchase can not be done from credit balance, it has to be via bank card/ apple pay etc
1 September 2026
Reply from Lyca Mobile UK
Dear Aniruddha,
we’re sorry about the lack of network coverage inside buildings in some areas and understand your concern regarding the available payment options for bundle purchases.
Could you please help us with the speed test screenshot along with location and postcode details with us? This will help us investigate the network coverage issue
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Had a very hard time getting activated…
Had a very hard time getting activated the website and app made me order a sim
1 September 2026
Reply from Lyca Mobile UK
Dear Customer,
We understand that you had difficulty getting your service activated and that the website and app prompted you to order a SIM.
Please share the device you’re using, and a screenshot of the error or activation issue with us so we can investigate and assist you further.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
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