Quite hard to understand on on-boarding process. I have to register the physical and esim. I’m not sure which steps were leading to this issue. After activation, it is hard to get any OTP.
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Review summary
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What people talk about most
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I paid twice for Lyca Fast Pris 340 SEK but get "No internet You may be out of data from Lycamobile". Doesnt seem possible to get any meaningful support from your chatbot. [edit: it started working j... See more
Company replied
Customer service quality is good, got help quickly. However - when eSIM activated - no calls could have been made, only sms. Vancelled service because of that.
Company replied
Quality of mobile internet was good, but now I'm trying to turn off auto payment. It doesn't work and internet is full of crying people trying to do it. Update: I sent them my number, it didn't hel... See more
Company replied
Company details
Written by the company
Lycamobile är en hög kvalitet prisvärda kontantkort SIM som du kan njuta av en fantastisk utlandssamtal och hålla kontakten med dina nära och kära runt om i världen, oavsett om de är i Afrika, Amerika, Asien, Australien och Europa.
Contact info
116 21, Stockholm, United Kingdom
- www.lycamobile.se
2.6
Poor
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from Lyca Mobile SE
Hi Customer,
Thank you for sharing your positive feedback! Knowing you had a great experience with LycaMobile brightens our day. We appreciate your support.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Perfect line i love it
Perfect Line I love it and I will recommend everyone and everyone I know to use this service
27 August 2026
Reply from Lyca Mobile SE
Hi HEMIN OMED FUAD FUAD,
We're so happy to hear you love our service and would recommend us! Thank you for your wonderful feedback.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
my sim didn’t work
my sim didn’t work, it said i had 5g but when i tried using it nothing worked, i want a refund this is ridiculous,
18 August 2026
Reply from Lyca Mobile SE
Dear Afomia,
We’re sorry to hear that your SIM was not working despite showing 5G, and we understand your frustration regarding the service and refund request. We sincerely apologise for the inconvenience caused.
Thank you for providing the relevant details. We have noted your concern, and our team will investigate the network issue and refund request as a priority and work towards resolving the matter as soon as possible.
We appreciate your patience and understanding. Please check your email for updates from our team.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Reply from Lyca Mobile SE
Dear Sofia,
We’re sorry to hear that you’re having difficulty finding your Lyca Mobile number. We understand how confusing this can be, and we apologise for the inconvenience caused.
You can try dialling *105# from your Lyca Mobile SIM to check your number. We hope this helps.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
I am having difficulty logging in to my…
I am having difficulty logging in to my account
26 August 2026
Reply from Lyca Mobile SE
Hi Marymar Jurolan,
We are sorry to hear about your login difficulties. We want to help resolve this for you promptly.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
I wanted to change my package last…
I wanted to change my package last month. But could not. Customer service said that I have to wait another one month. Now I tried to do it. Again I could not do it. I am really stressed how to change my package.
27 August 2026
Reply from Lyca Mobile SE
Dear Customer,
We’re sorry to hear about the difficulties you’ve experienced when trying to change your package. We understand how frustrating and stressful this must have been, and we sincerely apologise for the inconvenience caused.
Thank you for providing the relevant details. We have noted your concern, and our team will investigate the package change issue as a priority and work towards resolving it as soon as possible.
We appreciate your patience and understanding. Please check your email for any updates from our team.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Uptank ends up with unwanted simcard
Their website is unclear- when you want to uptank data. You get sent a simcard.
We talked with customer support that advised us to receive the simcard & ask for refund when received- it's waste of time & energy.
Your data- 20GB used in 1 week.
Their advertising of 1 months of data is a lie.
Data is gone within a week if you open alot of PDF file.
I used less in Denmark but Sweden- it's greedy & misleading.
12 August 2026
Reply from Lyca Mobile SE
Dear Irane,
We’re sorry to hear about the confusion with your data top-up, the unexpected SIM card delivery, and your concerns about data usage. We understand how frustrating this experience must have been, and we sincerely apologise for the inconvenience caused.
Thank you for providing the relevant details. We have noted your concerns, and our team will investigate the order, refund, and data usage issues as a priority and work towards resolving them as soon as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
I wanted to another recharge pack but…
I wanted to another recharge pack but unable to do so. Raised a complaint 113584176 on Aug-20th for the same but till date got no resolution.
Update: Till today (Sept-3rd-2026), I didn't get any resolution for my complaint 113584176
21 August 2026
Reply from Lyca Mobile SE
Dear Sidharth,
We’re sorry to hear that you’ve been unable to purchase another recharge pack and that your issue remains unresolved. We understand how frustrating this must have been, and we sincerely apologise for the inconvenience caused.
Thank you for providing the relevant details. We have noted your concern, and our team will investigate the recharge issue as a priority and work towards resolving it as soon as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
There are no replies to my emails and…
There are no replies to my emails and no customer service at all from their side
24 August 2026
Reply from Lyca Mobile SE
Dear Prajot,
We’re sorry to hear that you haven’t received a response to your emails and that you’re dissatisfied with the level of customer service provided. We understand how frustrating this must have been, and we sincerely apologise for the inconvenience caused.
Thank you for providing the relevant details. We have noted your concern, and our team will investigate this as a priority and work towards resolving the issue as soon as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Reply from Lyca Mobile SE
Dear Raj,
Thank you for the awesome feedback and the wonderful rating!
We’re committed to making your mobile experience smooth every single day.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile SE
Hi Irene Ayuk,
We are so happy to hear that you found our services to be good. Thank you for your kind words and positive feedback!
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
arturaslencevic
26 August 2026
Perfect mobile line
26 August 2026
Reply from Lyca Mobile SE
Dear Hemin Fuad,
Thank you for the awesome feedback and the wonderful rating!
We’re committed to making your mobile experience smooth every single day.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
eSIM swap not working
The SIM to eSIM swap sent me the QR code to setup the new eSIM, but unfortunately the form to input the new sim data was failing and the operation didn't success. The eSIM is installed but doesn't work.
26 August 2026
Reply from Lyca Mobile SE
Dear Customer,
We’re sorry to hear that your SIM-to-eSIM swap was unsuccessful and that the eSIM is installed but not working. We understand how frustrating this must have been, and we sincerely apologise for the inconvenience caused.
Thank you for providing the relevant details. We have noted your concern, and our team will investigate the eSIM swap and activation issue as a priority and work towards resolving it as soon as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Thanks Duaa I am happy with the service
25 August 2026
Unprompted review
Reply from Lyca Mobile SE
Hi Abdul Quadar,
We're so happy to hear you're pleased with our service! Thank you for sharing your positive feedback with us.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Last agent who I spoke Ibrahim was…
Last agent who I spoke Ibrahim was amazing! Understood and resolved my problem immediately excellent service
25 August 2026
Unprompted review
Reply from Lyca Mobile SE
Hi Kamaleshwaran Sugumaran,
Thank you for sharing your positive experience. We're so pleased to hear that our agent was able to understand and resolve your problem efficiently, providing you with excellent service. We appreciate your kind words.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Very very bad
25 August 2026
Reply from Lyca Mobile SE
Dear Customer,
We’re sorry to hear that your experience with Lyca Mobile has been disappointing. We understand your frustration and sincerely apologise for the inconvenience caused.
Please elaborate on your concern and contact us through our personal channel at trustpilotreview@lycamobile.com. Our team will review your issue and work towards resolving it as soon as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
I have the balance and bundle
I have the balance and bundle. I have the supported mobile model. This was working until 1st of aug and not working any longer. Lyca is becoming worst in sweden
23 August 2026
Reply from Lyca Mobile SE
Dear Prabushankar,
We’re sorry to hear that your service stopped working despite having an active balance and bundle. We understand how frustrating this must be, and we sincerely apologise for the inconvenience caused.
Thank you for providing the relevant details. We have noted your concerns, and our team will investigate the issue as a priority and work towards resolving it as soon as possible.
We appreciate your patience and understanding.
Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
The phone's network signal quality is very poor.
There's no decent phone signal anywhere. It's very slow.
23 August 2026
Reply from Lyca Mobile SE
Dear Customer,
We understand how frustrating it is to experience poor phone signal and slow service. Please send us your Lyca Mobile number and location via private message so we can check the network coverage in your area and assist you further.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Bra service
24 August 2026
Reply from Lyca Mobile SE
Dear Customer,
We appreciate you taking the time to share your positive experience. We're glad you were satisfied with our service.
Best regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
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