Lyons Davidson Solicitors Reviews 2,526

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 506 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, professionalism, and supportive attitude, often highlighting specific individuals for their excellent service. Many people found the customer service to be exceptional, appreciating the clear communication and regular updates throughout their cases. However, some people were dissatisfied with the response times and the overall speed of their claims, mentioning initial slowness or delays in communication. A few other people also felt that the claim process was not handled effectively, leading to frustration and a lack of progress.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise individual staff members... See more

Claim

Consumers find the claim process to be ambiguous. While some reviewers report positive experiences, praising... See more

Service

Reviewers highlight ambiguous aspects of service, with some praising professional handling, clear... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the professionalism,... See more

Response time

Users describe ambiguous interactions with response times. While some customers praise quick responses,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Nelay Joshi was helpful, courteous and responsive and handled the issue very well. My dealings with Jonathan Calverley, a partner there, were also extremely good. I would have given 5 stars unreserve... See more

Rated 4 out of 5 stars

We were put in touch with Lyon Davidson via our home insurance provider. The service was initially a little slow but once they had processed the information we had provided things the claim started to... See more

Company replied

Rated 5 out of 5 stars

Very grateful for Nelay Joshi, they took the time to help me with a legal matter regarding an unresolved issue with a car tradesman. Nothing was too much trouble. Would happily use this service again... See more

Company replied

Rated 5 out of 5 stars

Recently had a claim processed via Lyon’s Davidson. Process was handled very professionally and the status of the claim well proceeded and updated throughout. Craig who was dealing with the case was v... See more


Company details

  1. Law firm
  2. Insurance Lawyer
  3. Lawyer
  4. Legal Services
  5. Personal Injury Lawyer

Written by the company

We have been providing trusted legal services to our clients since 1972. Our innovative approach, unique mix of expertise and tailor-made technology and our approachable and forward-thinking service leads to practical outcomes for our clients. Our core values of communication, commitment, innovation and accessibility underscore everything we do.


Contact info


4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Professional and emphatic throughout a difficult process …

Having been involved in a serious car accident I was advised to seek support and guidance by my insurance company through Lyon’s Davidson Solicitors. Throughout the whole experience I have been made to feel at the centre of the process This has helped me to overcome my anxieties associated with having to relive the incident. My contact Christopher Kemp throughout was responsive, efficient and understanding .Timelines were set out simply and clearly with my options explained carefully. Overall I was able to course a journey which ultimately concluded what for me has been a very stressful and unpleasant experience with an acceptable closure which has helped me immensely Overall as someone sceptical of the process at the beginning I have been pleasantly surprised how supportive and efficient it was, although it did take a long time to reach its conclusion . Thank you to all at the company but in particular Christopher Kemp for his diligence , patience and efficiency

21 January 2026
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi Graham,

Thank you for taking the time to share such a thoughtful and personal review. It’s reassuring to hear that you felt supported and kept at the centre of the process during what was clearly a very difficult experience. Christopher’s clear explanations, responsiveness, and understanding clearly made a meaningful difference, and it’s good to know this helped you reach a sense of closure despite the length of the case. Your feedback is sincerely appreciated.

Kind Regards,
Lyons Davidson

Rated 5 out of 5 stars

I can't thank Lyons Davidson enough for…

I can't thank Lyons Davidson enough for their hard work and persistence in dealing with my case. I would like to personally thank Tia Parmenter for her hard work, especially at the start and overcoming delays. She was always available to answer any questions and queries, no matter how trivial.

18 January 2026
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi Robert,

Thank you for taking the time to share your feedback. We’re really glad to hear that Tia’s persistence and availability helped you through the early challenges of your case. It’s reassuring to know you felt able to ask questions and felt supported throughout, and we appreciate you acknowledging her hard work.

Kind Regards,
Lyons Davidson

Rated 5 out of 5 stars

Outstanding Para Legal Agent Elizabeth Ward low from Lyons Davidson

The Para Legal Agent Elizabeth Wardlow for Lyons Davidson was excellent from the moment she took over my case. She explained matters to me in an easily understandable way and took care of everything in my case of damages following a road traffic collision. The other side's defendants law firm, having admitting full liability then proceeded to drag the case out up to two days before a Court Hearing. Elizabeth was having none of it and secured their agreement to settle my claim in full.
Thank you so much Elizabeth!

19 January 2026
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi Mrs Scott,

Thank you for taking the time to leave such a positive and detailed review. It’s great to hear that Elizabeth explained everything clearly and took control of the matter, particularly when the process became prolonged by the other side. Securing a full settlement under those circumstances is a real achievement, and your appreciation of her determination and professionalism means a great deal.

Kind Regards,
Lyons Davidson

Rated 5 out of 5 stars

Kerry Smitheram - outstanding solicitor, thorough, clear communication and excellent outcome

I can’t recommend Kerry Smitheram at LYONS DAVIDSON highly enough. Kerry was extremely thorough and considerate throughout my accident compensation claim, and she always made sure I understood my options so I could make an informed decision.

Communication was excellent — clear, well structured, and grounded. Kerry kept me updated, replied promptly, explained legal terminology and next steps in plain language, and followed up proactively with all relevant parties. Communication is key, and this made a huge difference when you receive it consistently.

Negotiations can be stressful, especially for someone like me who isn’t comfortable with that process, but Kerry had a realistic and strategic approach and I felt she genuinely worked in my best interest. The final outcome was more than expected, and I want to thank Kerry for her knowledge and professionalism in making this happen. Thank you, Kerry!

It is also worth mentioning that my case involved a handover (my previous solicitor left the firm), and Kerry took over seamlessly. She read the full history and arranged a very thorough 1.5 hour call to confirm the details, understand what was important to me, explain the options, agree next steps, and then followed through on everything.

The process overall does take time (as these cases do), but I felt supported throughout. Before switching to LYONS DAVIDSON, I had made the mistake of signing with another firm (NAL), and the difference in service was huge. Because of Kerry, LYONS DAVIDSON will be my first choice in the future. Highly recommended.

5 January 2026
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi ML,

Thank you for taking the time to share such a thoughtful and detailed review. It’s great to hear how clearly supported and informed you felt throughout your claim, particularly during negotiations and the handover of your case. Kerry’s thorough approach, clear communication, and commitment to ensuring you understood your options clearly made a real difference, and it’s reassuring to know this led to an outcome that exceeded expectations. We truly appreciate your recommendation and confidence in our firm.

Kind Regards,
Lyons Davidson

Rated 5 out of 5 stars

Great experience with this firm

Great experience with this firm. Excellent work from Kai Downey who always kept me informed of what was happening. I never had to chase anything up as I was always kept in the loop. They were on top of things and the complete process for me was done in a timely manner. Thank you for all your hard work.

17 January 2026
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi Lisa,

Thank you for taking the time to leave your review. It’s great to hear that Kai kept you fully informed throughout and that the process felt well managed and timely. We appreciate your kind words and thanks to the team.

Kind Regards,
Lyons Davidson

Rated 5 out of 5 stars

Outstanding Service

I have no idea where to start, my case handler Sophie Miller has been nothing short but outstanding for the entire duration of my claim. She has constantly kept me updated, there was never a point where I felt in the dark, she was open and honest about the whole claim process and where in her professional opinion where she thought the claim was going to go. If I ever had any questions, I could email Sophie and she would reply to me usually within either the same day or at max a few days later. She always picked up her phone if I ever called and always made time to speak to me about me questions regardless of the fact she was likey very busy. She has worked tirelessly on my specific claim, arranging medical assessments, and liaising with third party companies for evidence, once she received the evidence she requested she always would phone me or send me a copy of documents so I knew where the case was progressing and what she had. My case went on for just short of two years, the fees that have been charged by Sophie for her time are extremely fair, and the sum of money that she had obtained for my successful claim is going to be a massive help to me. Words fail me for how thankful I am to Sophie and her colleague Oliver who have acted for me on this claim, and I would highly recommend her and this company to anybody who is looking to go through this process. To Sophie, I thank you and you are an absolute credit to your company.

16 January 2026
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi Megan,

Thank you very much for taking the time to leave such a detailed and heartfelt review. We’re really grateful to hear how consistently supported and well informed you felt throughout your claim. It’s great to know that Sophie’s openness, availability, and hard work, alongside Oliver’s support, helped guide you through what was a long and complex process. Your kind words and recommendation will mean a great deal to the team, and we truly appreciate you sharing your experience.

Kind Regards,
Lyons Davidson

Rated 1 out of 5 stars

Worst of the worst

Worst of the worst. Lazy lying scumbags. Never did any work on case unless repeatedly chased. Hirers "specialists" who discriminate against those with autism. Treat you as a criminal when your the innocent victim and have provide the case for them. Never answer their phones even to other solicitors. Will try to time out your case if you raise complaints, including by refusing to hand it over to new solicitors even after 3 month of dropping the case. Should be prosecuted and barred from ever working again for the horrors they inflict on their customers. Also actively conspires with Admiral Law as "sister" companies, while claiming to you their not connected. Never use them EVER.

1 October 2025
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Dear Customer,

Our file reflects that your concerns have been formally responded to by our Customer Services and Compliance Team and your file was closed many months ago. Your allegation that we discriminate against those with autism is strongly denied.

Regards
Lyons Davidson

Rated 1 out of 5 stars

Dragged our case out for so long ( best…

Lyons Davidson dragged our case out for so long (best part of three years), it gave the company we were suing time to go into administration, something I had warned them would happen a long time ago. We have been left destitute and broken, while these sloths shuffle off having made a tidy sum from our insurance providers. Think twice before you claim! Our insurance premiums have doubled since this claim was filed back in 2023. If only they could have dealt with my case as fast as they replied to my review!

12 January 2026
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

We are sorry that you are unhappy with the service received. A member of our Customer Services and Compliance Department has already contacted you. Kind regards Lyons Davidson

Rated 5 out of 5 stars

From very first time I spoke to Jade

From very first time I spoke to Jade, she was very friendly, polite and most helpful & sincere.
Jade always kept me informed on outcome of my claim, nothing was every issues when I contact her, she got back to me straight away, she got me the best outcome for my claim, I would recommend Jade, to everybody, I didn't have to do nothing Jade done all for me,
Thanks Jade fir all your help, it was most appreciated.

14 January 2026
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi Karen,

Thank you for taking the time to share such kind feedback. We’re delighted to hear that Jade was friendly, responsive, and supportive from the very start, and that she kept everything clear and handled the process for you. It’s wonderful to know you were happy with the outcome and felt so well looked after throughout.

Kind Regards,
Lyons Davidson

Rated 4 out of 5 stars

Successful claim

Kimberley was patient, helpful, supportive especially important as claiming for my elderly parent who could be difficult to understand on the phone at times.

15 December 2025
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi Marie,

Thank you for taking the time to leave your review. We’re pleased to hear that Kimberley provided patient, helpful, and supportive assistance, especially in such an important and sensitive claim. Your feedback is very much appreciated.

Kind Regards,
Lyons Davidson

Rated 5 out of 5 stars

Excellent service from Lyons Davidson.

Excellent service from Lyons Davidson.
Andy Vraitch was professional, supportive, and very clear throughout my case. I’m very pleased with the outcome and would highly recommend his services.

8 January 2026
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi Ravi,

Thank you for sharing your feedback. We’re delighted to hear that Andy provided clear, professional, and supportive guidance throughout your case, and that you’re pleased with the outcome. Your recommendation is greatly appreciated.

Kind Regards,
Lyons Davidson

Rated 5 out of 5 stars

Highly recommend

Lauren was fantastic during my claims process and kept me up to date with the process from day 1 . It has taken a long time but nearly at the end now. Through it all Lauren has been professional efficient calming and helpful. I would highly recommend the company if you are in need of assistance

11 January 2026
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi Alison,

Thank you for taking the time to leave such a kind review. We’re delighted to hear that Lauren provided professional, efficient, and supportive guidance throughout your claims process, even over a longer timeline. Your recommendation means a great deal to us.

Kind Regards,
Lyons Davidson

Rated 5 out of 5 stars

Efficient Service Great Job for Our Client

We dealt with Mr Davis.

Very efficient and responsive which is unusual for solicitors and professional all round with a personable touch

8 January 2026
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi Sam,

Thank you for taking the time to leave your review. We’re delighted to hear that you were provided efficient, responsive, and professional support while maintaining a personable approach. Your feedback is greatly appreciated.

Kind Regards,
Lyons Davidson

Rated 5 out of 5 stars

Monika Kept me in touch of proceedings

Monika Kept me in touch of proceedings, her advise was informative and constructive

8 January 2026
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi there,

Thank you for taking the time to leave your review. We’re pleased to hear that Monika kept you well informed throughout the proceedings and that you found her advice helpful and constructive.

Kind Regards,
Lyons Davidson

Rated 4 out of 5 stars

Redundancy

Very prompt on a short notice Redundancy claim

18 December 2025
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi Darrin,

Thank you for taking the time to leave your review. We’re pleased to hear that our team was able to act promptly and support you effectively with your redundancy claim at short notice.

Kind Regards,
Lyons Davidson

Rated 5 out of 5 stars

My experience with Lyons Davidson has…

My experience with Lyons Davidson has been first class. Marco made the whole experience great. He is very friendly, helpful and always available to speak to. Nothing was too much trouble at all for him. Everything was always timely and easy to understand. I would recommend Lyons Davidson 100%.

7 January 2026
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi Eddie,

Thank you for taking the time to leave such a positive review. We’re delighted to hear that Marco made your experience so smooth, and that you found everything clear and timely throughout. Your recommendation means a great deal to us.

Kind Regards,
Lyons Davidson

Rated 5 out of 5 stars

Excellent Experience

I would highly recommend Lyons Davidson Solicitors. Jade McLean dealt with my claim and was very professional and helpful in every step of the way by keeping me updated and giving excellent advice. I couldn’t of asked for a better experience.

30 December 2025
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi Helen,

Thank you for taking the time to share your review. We’re delighted to hear that Jade supported you so professionally and kept you well informed at every stage of your claim. It’s great to know your experience was such a positive one, and we really appreciate your recommendation.

Kind Regards,
Lyons Davidson

Rated 5 out of 5 stars

G860 K.Pickering

Kelly held and understood my process and case more than most. She understood my neuro divergent needs aswell as the child I was protecting. Her communication was efficient and emails always clear. She was easy to talk to and understood me and my case brilliantly and it felt wonderful to have someone support and have my back like that. Thank you so much for all your help and support. I couldn't have done it without you.

6 January 2026
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi Lisa,

Thank you for taking the time to leave such a meaningful review. We’re incredibly pleased to hear that Kelly understood your needs and provided thoughtful, clear, and supportive guidance throughout your case. It’s wonderful to know you felt listened to and supported during such an important and sensitive process. Your kind words will mean a great deal to her.

Kind Regards,
Lyons Davidson

Rated 5 out of 5 stars

RTA Un-insured Driver

I would like to express my thanks to the Lyons Davidson team, especially David Slader.
My claim following a road traffic accident with and uninsured driver was a long-drawn-out process, through which I was supported and updated every step of the way.
David consistently provided updates, returned our calls promptly and maintained excellent communication providing guidance, confidence and realistic expectations to what was a successful conclusion.

3 November 2025
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi Paul,

Thank you for taking the time to share your feedback. We’re really pleased to hear that David and the team supported you throughout what was a lengthy and challenging claim, keeping you informed and providing clear, realistic guidance along the way. It’s great to know the case concluded successfully, and we truly appreciate your kind words.

Kind Regards,
Lyons Davidson

Rated 5 out of 5 stars

Paddy troughton

Paddy has been great from start to finish. She always kept me well informed on what was happening. Always got back to me in a timely manner and gave great advice. Would highly recommend

13 March 2025
Unprompted review
Lyons Davidson Solicitors logo

Reply from Lyons Davidson Solicitors

Hi Marie,

Thank you for taking the time to leave your review. We’re delighted to hear that Paddy supported you so well throughout, keeping you informed and providing timely, helpful advice. Your recommendation is greatly appreciated.

Kind Regards,
Lyons Davidson

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