Tried to return a pair of hiking boots that were the wrong size a few months ago, but have received no refund and now it looks like the company's online presence has completely disappeared. Their co... See more
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I found this company whilst searching online for a RAB coat and compare the prices with other 'high street' named stores. Mad ABout Mountains were much cheaper than anywhere else si I checked their ex... See more
Easy to use website, great range of products at very competitive prices. Customer services could not be better. How refreshing to find a company that actually provides a contact phone number and has... See more
Company replied
Great customer service. I ordered some items in the morning and the manager called me in the afternoon to explain there would be two separate deliveries due to items being in different stores! I can’t... See more
Company replied
Company details
Information provided by various external sources
Madaboutmountains, now based in the Kirkby Stephen, just east of the Northern Lake District. Our Company was born out of a love for the outdoors and all our team are keen enthusiast in a hug variety of different outdoor activities. We stock a huge rang...
Contact info
Market Street 20, CA17 4QS, Kirkby Stephen, United Kingdom
- www.madaboutmountains.co.uk
4.0
Great
370 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Fantastic customer service
Fantastic customer service jacket arrived so quickly definitely buy from here again
29 December 2022
Reply from Mad About Mountains
Thank you for your review
Reply from Mad About Mountains
Thank you for your review
Good order info and 24 hr delivery
Good order info and 24 hr delivery . Equal to Amazon so can’t fault
29 December 2022
Unprompted review
Reply from Mad About Mountains
Thank you for your review.
Reply from Mad About Mountains
Thank you for your review
Great Product as described
Product as described. Supported through process when Royal Mail industrial action delayed delivery.
7 December 2022
Reply from Mad About Mountains
Thank you for your review
purchased jacket through online shop…
purchased jacket through online shop which was easy to pay and delivery was quick
10 December 2022
Reply from Mad About Mountains
Thank you for your review
Reply from Mad About Mountains
Thank you for your review.
Reply from Mad About Mountains
Thank you
Just the delivery
Just the delivery, i can't comment of the product because it's a present and hasn't been given yet.
Will try to write one after.
9 November 2022
Reply from Mad About Mountains
We hope you love the product, Thank you for your review
I have received the product in a good condition but the return procedure is bad and communication is bad. The product is good
I have received the product in excellent condition and very quickly.
However it wasn’t what I want and decided to return it.
To return you have to pay:(
If you call on the phone it’s an answer machine, don’t bother.
Communication only through emails and no weekends.
PS. I noticed that you can find it cheaper on different websites.
Overall good service.
11 November 2022
Reply from Mad About Mountains
Sorry you are unhappy with our returns policy. The label that you ordered over the weekend would be sent to you today so you can get it collected from your home or take it to a post office, using the label we will send you today as orders are shipped Monday to Friday.
We always answer the phone during office hours and love to talk with our customers often spending a long time giving advice so again I am sorry that nobody was here when you phoned over the weekend.
Sorry for the confusion when your label arrives via email today you can either print it or scan the QR code.
I hope you find the item you want soon.
Thank you
Great product. Great service
Great product. Delivered free with next day delivery. It was almost as though I was wearing it five minutes after thinking about buying it.
31 October 2022
Reply from Mad About Mountains
Thank you for your review
Excellent Service and a Refreshing Positive Attitude:
I want to recommend this company to others. I had a query after buying a Rab jacket and they responded straight away - resolved my query - with a really helpful attitude and customer friendly approach.
11 November 2022
Unprompted review
Reply from Mad About Mountains
Thank you for your review, glad we could help.
Reply from Mad About Mountains
Thank you for your review
Rab Cirrus Alpine Jacket
Wow! What a fantastic site and I only discovered it when I was browsing online for a Rab jacket.
This item was ordered in the afternoon and arrived by 11am the next day and delivery was free.
The colour was as expected and a good fit. I have not worn it in very col conditions yet but I am sure it will live up to its reviews and reputation.
Many thanks Madabout Mountains I will certainly use you again and hopefully visit your shop in the future.
27 October 2022
Reply from Mad About Mountains
Thank you for your great review.
Great service
Good discount - better than all online competitors. Very prompt delivery. Reliable service. Would certainly recommend.
3 November 2022
Unprompted review
Reply from Mad About Mountains
Thank you for your great review
So excited to get my Rab Downpour…
So excited to get my Rab Downpour Waterproof Jacket at such a great price! Excellent service and fantastic piece of kit for long distance walking - or just popping out with my dog. Definitely recommend!
2 November 2022
Reply from Mad About Mountains
Thank you for your review
Great shop with helpful staff…
Unfortunately the garment was too big for me. However I was impressed with its speed of delivery, avery quick response for information about returning the garment and some very helpful advice on an alternative. I have only visited the shop once on my way to Cumbria and it is a great shop with helpful staff, fortunately I did make a couple of purchases and would recommend the shop.
1 November 2022
Reply from Mad About Mountains
Thank you for your review we hope you will visit on your next trip to cumbria
Excellent service
Excellent service, prompt delivery, good value ...................................
20 October 2022
Reply from Mad About Mountains
Thank you for your review
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