Multiple items were missing from the shipment, the satisfaction team do not seem to understand the problem or care. On the odd occasion they have replied, they simply asked repeated questions, A... See more
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Ordered some interesting clothing. Took ages to get news about it. Remained 'underway', but nothing happened. Customer service absent and via antoher channel that does not respond. Sendings mails la... See more
Company replied
The sexiest lingerie brand period !! My wife refuse to wear anything else than Maison Close and I very happily keeps buying it, as it’s not only incredibly sexy but the quality is next to none when... See more
Company replied
I love the range of clothes and lingerie at Maison Close. The quality is amazing and the fit perfect. My husband always loves the items I buy. So both very happy. Sizing requires double checking with... See more
Company replied
Company details
Written by the company
Breathing new life into seductive Lingerie since 2006. #LingerieAddict
Contact info
France
- www.maison-close.com
3.9
Great
763 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 70% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very disappointed
I ordered three sets, one of the white panties is falling apart already. A thread has come loose and the panties are no longer wearable. Very disappointed at the quality, especially considering the price point.
10 October 2024
Unprompted review
Reply from Maison Close
Dear customer
We apologize for any inconvenience caused. Customer satisfaction is a priority for us. Unfortunately, it seems that your product is defective. Please contact our customer service department at satisfaction@maison-close.com or by telephone on 04 96 16 06 45 Monday to Friday, 9am to 1pm and 2pm to 5pm, so that we can work together to find a solution.
Have a lovely day and see you soon on Maison Close.
Yours sincerely,
The Maison Close team
very good company,
very good company,
very client friendly,
top quality clothing.
19 September 2024
Unprompted review
Reply from Maison Close
Dear customer,
Thanks for your feedback. We are pleased to read that you are satisfied with Maison Close products and services.
Have a lovely day and see you soon on Maison Close.
Yours sincerely,
The Maison Close team
Fantastic
Fantastic, service to US. Quick ship, easy return and refund to get a different size. Product is beautiful.
5 October 2024
Unprompted review
Reply from Maison Close
Dear customer,
Thank you for your comment. We are delighted to read that you are satisfied with Maison Close products and services.
Have a lovely day and see you soon at Maison Close.
Yours sincerely
The Maison Close team
I will order again!
I really like the lingerie set I ordered, it's sexy, pleasant to wear and has a truly soft texture. The packaging is elegant. However, I find the shipping cost within the EU to be quite high.
1 October 2024
Unprompted review
Reply from Maison Close
Dear customer,
Thank you very much for your feedback. At Maison Close, customer satisfaction is our priority and we are committed to offering you the best possible experience from the moment you make your purchase to the moment you open your parcel.
For delivery costs, we strive to do our best to satisfy our customers.
Have a lovely day and see you soon on Maison Close.
Yours sincerely,
The Maison Close team
Fantastic product
Fantastic product, fast shipping. Partner loves it and she looks stunning
23 September 2024
Unprompted review
Reply from Maison Close
Dear customer,
Thank you for your comment. We are delighted to read that you are satisfied with Maison Close products and services.
Have a lovely day and see you soon on Maison Close.
Yours sincerely,
The Maison Close team
Top quality material
Top quality material, excellent craftsmanship. Shipping was fast, perfect packaging
4 September 2024
Unprompted review
Reply from Maison Close
Dear customer,
Thank you for your review concerning your last shopping experience at Maison Close. We are delighted to read that you love our products and services.
At Maison Close each piece tells a unique story and we take great pride in finding the perfect materials, details and accessories to develop our products.
Have a lovely day and see you soon on Maison Close website.
Yours sincerely,
The Maison Close team
Item is loveley
Item is loveley! But i payed a fee for speed delicery and it didnt arrived on time. I wrote you and did not gon an aswer
14 September 2024
Unprompted review
Reply from Maison Close
Dear customer,
We apologize for the inconvenience caused and understand your disappointment.
At Maison Close, customer satisfaction is a priority. We are still waiting for UPS to find out what happened to your parcel. Nevertheless, we have replied to you by e-mail, and you have now been delivered.
Once again, we apologize for any inconvenience caused.
Have a nice day and see you soon on Maison Close.
Yours sincerely,
The Maison Close team
happy experience
exceptional high quality items, shipment accurate and fast.
9 September 2024
Unprompted review
Reply from Maison Close
Dear customer,
Thank you for your comment about our products and services. We are delighted to read that you are satisfied with your latest shopping experience at Maison Close.
Have a lovely day and see you soon on Maison Close.
Yours sincerely,
The Maison Close team
Lovely products
Lovely products! Easy website , rapid delivery and response to queries As would be expected good quality and sizing . Love their underwear despite being on the pricey side .
6 September 2024
Unprompted review
Reply from Maison Close
Dear customer,
Thank you for your very warm review concerning your last shopping experience at Maison Close. We are delighted to read that you love our products and services.
At Maison Close each piece tells a unique story and we take great pride in finding the perfect materials, details and accessories to develop our products.
Have a lovely day and see you soon on Maison Close.
Yours sincerely,
The Maison Close team
The quality of the product is excellent but not the customer service
The quality of the product is excellent but, as I see it, the customer service needs yet a lot of improvement. I had a doubt regarding my order and no one replied neither to my emails nor to my phone calls (to the Italian number indicated in the website which seems not in service).
I got a reply when I contact the company through Facebook (no replies neither from IG).
30 August 2024
Unprompted review
Reply from Maison Close
Dear customer,
We apologize for any inconvenience caused. Customer satisfaction is a priority for us.
After checking, we did reply to you by email on 28 August, the day after your email.
Have a lovely day and see you soon on Maison Close.
Yours sincerely,
The Maison Close team
beautiful lingerie and hassle-free returns
I discovered Maison Close at a local lingerie boutique and was immediately taken with the designer's work. Given my size and how the lingerie fits, I decided to make my purchase through their website. However, I found the site challenging to navigate, particularly when searching for the Thong Body - Inspiration Divine bodysuit. Instead, I impulsively purchased the Bodystring lace veil - Inspiration Divine bodysuit.
While the shipping was impressively swift and the packaging was exquisite, unfortunately, the piece did not suit me as hoped. The neck and armpit sleeves fit awkwardly, and the veil did not complement my smaller chest. Despite my disappointment with this item, the return process was straightforward and free of charge, though the instructions on the website were somewhat difficult to locate.
Overall, I rate the experience 5 stars for the beautiful lingerie and the hassle-free returns for impulse purchases.
17 August 2024
Unprompted review
Reply from Maison Close
Dear customer,
Thank you for taking the time to write this great review of your latest purchase from Maison Close. Customer satisfaction is very important to us and we are constantly striving to improve. We are delighted to read that the returns process was easy for you.
At Maison Close each piece tells a unique story and we take great pride in finding the perfect materials, details and accessories to develop our products.
Thank you again and we look forward to seeing you again at Maison Close.
Have a lovely day.
Yours sincerely,
The Maison Close team
Very nice bra
Very nice bra (cup less). Very efficient service and delivery. Maybe more photos, with different models could be useful to describe the products.
29 August 2024
Unprompted review
Reply from Maison Close
Dear customer,
Thank you for your lovely comment. We are delighted to read that you enjoyed your latest shopping experience at Maison Close and that you are satisfied with our products and services.
We will take your comment into consideration.
Have a lovely day and see you soon on Maison Close.
Yours sincerely,
The Maison Close team
Always high quality and fast delivery
28 August 2024
Unprompted review
Reply from Maison Close
Dear customer,
Thank you very much for your comment concerning our products and services which gives us great pleasure.
Have a lovely day and see you soon on Maison Close.
Yours sincerely,
The Maison Close team
Don’t buy from them
Don’t buy from them! My order didn’t come in at all and didn’t got a refund I’m not gonna buy from here for sure!!!! 2 weeks of waiting! Such a bad service!
19 August 2024
Unprompted review
Reply from Maison Close
Dear customer,
We apologize for any inconvenience caused. Customer satisfaction is a priority for us.
After checking, the delivery of your order has been delayed due to the Colissimo transporter. You were delivered on 2 September and we have sent you an apology email giving you the tracking number and telling you that you have been delivered.
Once again, we sincerely apologize for this inconvenience.
Have a lovely day and see you soon on Maison Close.
Yours sincerely,
The Maison Close team
Maison-Close Package held (stuck) in US Customs
I have purchased items in the past without issue. Their product is great - IF you can get it through your Country's customs. My recent purchase (491USD), is being held in US customs due to a paperwork issue. This package has been in a Philadelphia, PA for 14 days. The shipper (UPS) has attempted to contact Maison-Close on multiple occasions in an attempt to resolve the paperwork issues. To date, Maison-Close hasn't responded to their e-mails. I've contacted Maison-Close [also] with no response. I will continue to attempt to communicate with Maison-Close until UPS sends the package back to France. If you choose shop at Maison-Close and do not reside in France, do so with the understanding that IF you ever receive your merchandise, you'll probably like what you receive. But what good is selling great merchandise, if the consumer cannot get the package through customs if issues arise due to a lack of effort by Maison-Close.
26 August 2024
Unprompted review
Reply from Maison Close
Dear customer,
We apologize for any inconvenience caused. Customer satisfaction is a priority for us.
After checking, we replied to your e-mail and informed you that we had reported the incident to UPS.
Once again, we are very sorry.
Have a lovely day and see you soon on Maison Close.
Yours sincerely
The Maison Close team
Very satisfied!
Fast delivery, beautifully wrapped, presented and prepared, amazing products.
26 August 2024
Unprompted review
Reply from Maison Close
Dear customer,
Thank you for your feedback. We are delighted to read that you are satisfied with our products and services.
Customer satisfaction is our priority at Maison Close.
Have a lovely day and see you soon on Maison Close.
Yours sincerely
The Maison Close team
Speedy delivery and quality sexy…
Speedy delivery and quality sexy products, present beautifully. It’s all I want.
19 August 2024
Unprompted review
Reply from Maison Close
Dear customer,
Thanks for your comment. We are happy to see that you like our products & services.
Customer satisfaction is all we want.
Have a lovely day and see you soon on Maison Close.
Yours sincerely
The Maison Close team
Great service en very beautiful lingerie
Great service en very beautiful lingerie
22 August 2024
Unprompted review
Reply from Maison Close
Dear customer,
Thanks a lot for your feedback concerning your last shopping experience at Maison Close. We hare happy to read your lovely comment.
Have a lovely day and see you soon on Maison Close.
Yours sincerely
The Maison Close team
I can't contact anyone for more than…
I can't contact anyone for more than two weeks, no reply to my email, I can't return a previous purchase
22 July 2024
Unprompted review
Reply from Maison Close
Dear customer,
We apologize for the inconvenience. Customer satisfaction is a priority for us.
We replied to your e-mail on the day you contacted us, but we have had no reply from you since. We invite you to contact us by telephone on +33 496 160 645 from Monday to Friday, 9am to 1pm and 2pm to 5pm or to reply to this email to help you with your return.
Have a lovely day and see you soon on Maison Close.
Yours sincerely,
The Maison Close team
Love every purchase
Love every purchase! Great styles & great quality.
Merci
8 August 2024
Unprompted review
Reply from Maison Close
Dear customer,
Thank you for your lovely comment. We are delighted to read that you enjoyed your latest shopping experience at Maison Close and that you are satisfied with our products.
At Maison Close each piece tells a unique story and we take great pride in finding the perfect materials, details and accessories to develop our products.
Have a lovely day and see you soon on Maison Close.
Yours sincerely,
The Maison Close team
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