Maison Close Reviews 

Great products. Shocking service. Takes weeks to get a reply.

Email for a refund is totally ignored!

I have one product that I need to return. I have emailed them, as instructed on the website, 8 times and counting, and never a reply. I feel these crooks are just letting the time run out before they can claim I was not within my window.

I have made several orders and been satisfied with the lingerie, it's beautifully made and fabulous designs.
I am having the same difficulty as previous reviewers have had. I would like to return a couple of items and buy others. But NO RESPONSES from customer service and my 30 days is almost up!!!!!

SCAM!!!! DO NOT BUY HERE!!!!

2 months and still waiting for my refund!! Its impossible to get in touch with them (don't speak english) And if you do they make promises they dont follow up on!!!

I had to contact my credit card provided in the hope to get my money back!

This has been the worst experience I ever had!
Never refunded me and never responded to my emails. They started to respond once I disputed the charge with my credit card company. Horrible customer service. Do yourself a favor and never purchase from them.

I have to echo the comments about customer service. They tell you to contact them about returns but they never respond. I ordered an outfit for my wife but it was a little too big. So per their website I ordered the next smaller size and requested a return from the first order since they can’t do exchanges online so they say. Multiple emails….no response. 11/14/2023 - finally got a response with very clear instructions on how to return the item. Package is now on its way back to France. Fingers crossed it all works out.
Update Nov 25th. Package made it to France, refund issued.

They try to sell themselves as an high end lingerie company, but don't trust them. They are not. I bought a pair of tights and they sent me the wrong colour. I told them and they didn't even apologize, they just made it as it was my responsibility the whole process of returning them. Very bad experience

I have purchased many outfits from Maison Close in the past with great results. With recent loss of size in clothes, I didn’t size correctly on my order. I now have over $270 in lingerie that I can’t wear because of the mistake. I knew I was ok because of their policy and they indicated when I inquired on a question my in between sizing. Now over 12 emails, including an apology from them that they would send me the return label 3 days ago , still no response of a label.

The worst customer service, it seems impossible to return a product or get an exchange.
My return has been received by them but I never got my money back. Do not recommend.

They have great looking products online, however not all of them live up to expectation when they arrive. This wouldn't normally be a problem, you'd just return them; however the absolutely awful customer services experience makes the whole thing just not worth it

Such beautiful lingerie, but I had a bodysuit (very expensive) I wore one day and the next day I noticed black marks all over it. When I contacted the support email they responded "the material is delicate, we can't help you at all". I literally didn't do anything to damage the material at all. Upon phoning them, an agent admitted that everyone who's bought that bodysuit has had issues with it and that they would send me a new one. She asked me to mail back the previous one (weird, considering I already sent them photos of how it looked), so I paid to mail it back to the company. Items were also missing from an order and the representative told me she'd contact another department and they'd assist me. It's been weeks with no response from them or anything. REALLY BAD customer service for how expensive their items are.

The lingerie is nice but if you trying to return or exchange anything: nothing works, the customer service is absolutely unreliable, not responsive and so unfriendly that no lingerie is worth it, they never return your money and fail to exchange it too...I´ll never order with them again- also the packaging is an excessive pile of plastic garbage, not cool!

I'm trying to return an item that I purchased through their UK website. The instructions are to get in touch with their Customer Support team to receive a pre-paid label. I sent an email on Monday, November 28th asking for one, no response. I sent a message using contact form on Wednesday, November 30th, no response. I tried calling them on Thursday, December 1st, no response. On the same day, I left a comment on their Instagram, only to see it deleted a few hours later. No screenshot, so I can't prove it, but I left another comment, mentioning that I will take a screenshot and if they won't reply and will proceed with deleting comments I will contact my bank about chargeback. I have just seen they deleted my second comment. Absolutely unacceptable. I've left another comment warning other people about these practices (which they will no doubt delete) and will try to get my money back through my bank. Please save yourself the hassle and AVOID this company.

Do not order from this company if you aren't massive hassle should you need to return anything. The website is a mess and it's impossible to submit the return as instructed. They do not respond to emails and are very difficult to reach by phone. My tracking information shows the return was received but they have not credited my card or responded to any emails. I now have to dispute the charge with my card company. It's been a total mess. Not to mention the quality of the lingerie was terrible. The fabric was so rough I couldn't even try it on.

THE most idiotic ordering system you may come across, ever! Even though they claim to sell internationally (!), their website does not accept a postcode that does not have numbers only.... What idiot designed that? I'd like to meet them! Please!