Majestic Wine Reviews 

8,887
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 1,222 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share that the local store staff are exceptionally helpful, friendly, and deeply knowledgeable about the extensive wine selection. Many people also warmly appreciate the competitive pricing, free tastings, and the fantastic variety of bottles available for everyday enjoyment. Buyers frequently emphasize how easy it is to collect orders locally or arrange quick delivery services for special events. Some reviewers were not happy with delivery issues, noting that order fulfillment can occasionally cause frustration. Consumers mentioned that certain parcels arrived incomplete or faced mishandling problems with external delivery services.

What people talk about most

Staff

People report positive experiences with staff, highlighting their friendly, helpful, and knowledgeable... See more

Product

Users describe positive interactions with product, consistently praising the excellent selection and great... See more

Service

Reviewers highlight positive aspects of service, consistently praising the friendly, knowledgeable, and... See more

Price

Reviewers mention positive feedback about price, highlighting competitive costs and reasonable rates for... See more

Delivery service

Clients share positive opinions on delivery service, highlighting efficient processes and prompt arrivals.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I only buy my wine from Majestics and have been doing so since 1993 when I lived in Shepherds Bush …. As well as for personal use, during that time I have run quiz nights, race nights and other such... See more

Company replied

Rated 5 out of 5 stars

Very good choice of wines, including sparkling, on special offers. I booked the 6 I wanted but then saw I would get another £10 off if I spent over £100. I, therefore, added another 2 bottles getting... See more

Company replied

Rated 5 out of 5 stars

I remember all too well a business colleague of mine in the 90s saying 'Majestic Wine is a great initiative but the only store I always come out with more than I intended to' That remains the case wi... See more

Company replied

Rated 5 out of 5 stars

We’ve been visiting the Tunbridge Wells branch for a while now and always have a pleasant experience. The manager always recognises and greets us when we walk in, which is a nice personal touch.... See more

Company replied


Company details

  1. #56 of 77 best companies in Wine shop

Written by the company

The UK's biggest and best wine retailer offering online ordering with free delivery, award-winning service and market-leading deals.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

9k reviews

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4.6

All reviews

(8,887)

1,114 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful staff

16 August 2026
Majestic Wine logo

Reply from Majestic Wine

Hello Stephen , thank you for leaving your review. It's amazing to hear that you receive a helpful service form staff. Best wishes Daniel

Rated 4 out of 5 stars

Helpful staff in the Stafford store

Helpful staff in the Stafford store, arranged for wine they didn’t have in stock to be sent across and delivered to me next day.
I find the website quite complicated and nearly disordered if I hadn’t gone into store.

16 August 2026
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Reply from Majestic Wine

Hi Frances,

Thank you for taking the time to leave this review!

We’re delighted that our Stafford team could arrange next-day delivery for your wine and were helpful with arranging this order for you.

We also really appreciate your honest feedback about our website— I'll be sure to pass this feedback over to our team.

Thanks again for visiting us, and we hope you enjoy your wine!

Best wishes,

Tianna

Rated 5 out of 5 stars

I remember all too well a business…

I remember all too well a business colleague of mine in the 90s saying 'Majestic Wine is a great initiative but the only store I always come out with more than I intended to' That remains the case with me today and I go back to buying £5 bottles of wine in the Salisbury Majestic!
Great, knowledgeable, efficient and helpful staff with many good wines to sell. I am 'locked in' to too many. Keep the prices competitive and more great offers!

14 August 2026
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Reply from Majestic Wine

Hello Charles,

Thank you for your lovely feedback, I'm glad to hear that you have had a great experience when visiting your local Majestic store. I will make sure the feedback is passed on.

Best Wishes, James

Rated 5 out of 5 stars

Staff are always friendly and helpful

Staff are always friendly and helpful. Their knowledge on wine is impressive, they often stear me in the right direction if I fancy a change. This visit I was helped with a transaction with no fuss.

15 August 2026
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Reply from Majestic Wine

Hello Nicholette, thank you for taking the time to leave your review. It's great to hear that staff have always been friendly and helpful.It;s lovely to hear that staff have been knowledgeable and provided impressive wine club knowledge. If you have any questions in the meantime - please don't hesitate to get back in touch. Kind regards Daniel

Rated 5 out of 5 stars

With Lewes'bird bound' I have still managed to get what I need,

I am a Lewes store user normally but that has been a bit of a 'car crash' this summer so I am looking forward to getting back there rather than Brighton or Tenterden!
But the wine choice is great, service friendly and helpful and I love the whole process.

16 August 2026
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Reply from Majestic Wine

Hello Chris, thank you for leaving your review. It's great to hear that you do receive a great choice of wines with a friendly service while shopping,. I'm sorry that there has been issues with the Lewes store this summer but we hope to be back up and running as normal very soon. best wishes Daniel

Rated 4 out of 5 stars

Ilkley staff are great and full of…

Ilkley staff are great and full of knowledge. The store layout, and stock levels make each visit worthwhile.

15 August 2026
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Reply from Majestic Wine

Hello Mark, thank you for taking the time to leave your review. Its great to hear that the Ilkley staff have been able to provide knowledable advise and great experience. Best wishes. Daniel

Rated 2 out of 5 stars

Unreliable

I had the same wine order fail to be delivered twice. The first time it was cancelled and reordered. That one then failed and I received no delivery information. Chasing a refund. Incompetent.

23 July 2026
Unprompted review
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Reply from Majestic Wine

Hello Stuart, thank you for leaving your review.I'm sorry for your recent experience, as this is not the service we strive to provide. We have requested for further information, but if you could send an email to info@majestic.co.uk we will be happy to help further. Kind regards Daniel

Rated 5 out of 5 stars

Wonderful

Wonderful, friendly, knowledgeable and helpful staff, that go above and beyond to help...even carry my purchases to my car. Great choice of wines at exceptionally good prices. And, best of all one gets to try a glass of wine whilst shopping.

14 August 2026
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Reply from Majestic Wine

Good afternoon Karin,

Thank you for taking the time to share such lovely feedback regarding your local Majestic store!

Thank you,

Rated 5 out of 5 stars

Great selection of wines

Great selection of wines, helpful staff

14 August 2026
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Reply from Majestic Wine

Hello Norma, thank you for getting in touch and leaving your review. It's great to hear that you always find a great selection of wines and staff have been helpful. Kind regards Daniel

Rated 5 out of 5 stars

A happy addition to Wimborne

I’m a regular customer at the store in Wimborne, as the staff a very friendly, there’s tasting of the wines, and prices are keen!
I’ve enjoyed help from particularly Tim and Mike 😊

13 August 2026
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Reply from Majestic Wine

Hello Lucien, thank you for getting in touch and leaving your review for Tim and Mike at the Wimborne store. It's great to hear that they have staff have been friendly and given a great expeconce. We hope to see you again soon. Kind regards Daniel

Rated 5 out of 5 stars

Majestic have a great range of wine…

Majestic have a great range of wine which appeals you’d as long standing customers, service always prompt and efficient inc home delivery. What’s not to like?!👍😀🍷🍾

13 August 2026
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Reply from Majestic Wine

Hello Nigel,

Thank you for your lovely feedback, I'm glad to hear that you have had a great experience when shopping with us. I will make sure the feedback is passed on.

Best Wishes, James

Rated 5 out of 5 stars
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Reply from Majestic Wine

Good afternoon Mary-Anne, thank you for getting in touch with your great feedback, It's great to hear you always have a great experience when shopping. We hope to see you again soon. Best wishes Daniel

Rated 5 out of 5 stars

Great service from the courteous

Great service fron the courteous , knowledgable and friendly team at Bangor Majestic store.

11 August 2026
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Reply from Majestic Wine

Good Morning,

Thank you for taking the time to share your feedback with us.

I am pleased to hear that you had such a lovely experience in our Bangor store!

Kind regards,

Rated 5 out of 5 stars

Excellent choice of wines etc

Excellent choice of wines etc. Very helpful staff who go above and beyond especially with my delivery and recommendations

9 August 2026
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Reply from Majestic Wine

Good Afternoon Elaine,

Thank you for taking the time to share your feedback with us.

I am pleased to hear you've had such a positive experience with us.

Kind regards,

Rated 5 out of 5 stars

Knowledgeable and friendly

John. I shop in store at your Woking branch. I could order online but I won’t
The staff there, Sam ( in charge), Roland, Pete, the much missed Issie, are the living embodiment of your firm. They are friendly and fun to chat to about wine or life in general.
They are all knowledgeable about your products but more importantly about what I like. So suggestions are always taken up… tasting counter tried, and I give honest feedback on the next visit if something is not to my taste (very rare event )
Last week Sam suggested a Cote D’Or appellation white. Bit pricey I thought at £21.50 but she has never let me down yet so I made up a mixed case. I was back yesterday to buy a case

7 August 2026
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Reply from Majestic Wine

Hello Peter,

Thank you for your lovely feedback, I'm glad to hear that you have had a great experience when visiting your local Majestic store. I will make sure the feedback is passed on.

Best Wishes, James

Rated 5 out of 5 stars

Great service at Majestic Wine, Tunbridge Wells

We’ve been visiting the Tunbridge Wells branch for a while now and always have a pleasant experience. The manager always recognises and greets us when we walk in, which is a nice personal touch.

We regularly make good use of the tasting table and really enjoy attending their tasting events. In terms of the selection, the Parcel Series is a particular highlight for us, it consistently offers good quality wine at very reasonable value.

A reliable, friendly local spot for picking up good wine.

10 August 2026
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Reply from Majestic Wine

Hello Philip,

Thank you for your feedback and your kind words in regards to the team at Majestic Tunbridge Wells. I will make sure your feedback is passed on.

Best wishes, James

Rated 5 out of 5 stars

I only buy my wine from Majestics and…

I only buy my wine from Majestics and have been doing so since 1993 when I lived in Shepherds Bush …. As well as for personal use, during that time I have run quiz nights, race nights and other such ‘fund raising’ events where Majestics have come into their own by supplying glasses, ice, tubs for cooling the wine, etc. Personally I reckon this speaks volumes for their service, pricing, selection of wine and refreshing of choice.

10 August 2026
Majestic Wine logo

Reply from Majestic Wine

Hello Tracey, thank you for leaving your review regarding your previous experience. It's great to hear that we have always been able to provide great pricing and service with your event. We hope to see you again soon . Best wishes Daniel

Rated 4 out of 5 stars

Friendly and knowledgeable staff.

I make monthly visits to Majestic Perth and am always impressed by the knowledgeable support willingly available from the staff.

9 August 2026
Majestic Wine logo

Reply from Majestic Wine

Hello John, thank you for taking the time to leave your review. It's great to hear that Majestic Perth have been able to provide knowledgeable support and advise. We hope to see you again soon. Best wishes Daniel

Rated 5 out of 5 stars

Great

Great, knowledgeable staff

8 August 2026
Majestic Wine logo

Reply from Majestic Wine

Hello Bob,

Thank you for your lovely feedback, and your kind words in regards to our staff. I will make sure the feedback is passed on.

Best Wishes, James

Rated 5 out of 5 stars

The team in Bury St Edmumds are very…

The team in Bury St Edmumds are very helpful and have a great knowledge of wine Adam always gives good advice

9 August 2026
Majestic Wine logo

Reply from Majestic Wine

Hello,

Thank you for your lovely feedback, I'm glad to hear that you have had a great experience when visiting our team at Majestic Bury St Edmunds. I will make sure the feedback is passed on.

Best Wishes, James

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