MakeBox & Co Reviews 268

The best products of their kind.

I discovered MakeBox in lockdown and have been a fan ever since. My favourite products so far have been the advent apron and Mr sugar mouse. Sometimes there's too much choice out there so to get a set box to try with different skills is perfect. Great too that you can buy and hoc products.

I have had some really lovely products from this company which I utterly adore so would order from them again. The reason I marked down two stars: 1. the shipping isn’t great you can wait a long time for your product leaving you feeling frustrated when so many other small companies have found a way to ship with ease. Secondly you get a lot of repetition of types of projects - I resolved this by coming off of the subscription and buying adhoc but it does mean you purchase a lot less.

Finally I am concerned by the post that the company put up on their Instagram. It seems that instead of taking on the feedback from clients they are using it as a tool to garner sympathy which really doesn’t sit well me. Customers are also not faceless people: they are spending their money on a product and when they provide clear, reasoned feedback it would be nice to feel listened to and not as though you’ve personally attacked the owner of the company.

The boxes are nice but after a while become a bit repetitive with a lot of embroidery and wreaths. In recent months errors have crept in to the instructions, insufficient materials provided for the wreath, wrong aida fabric for a cross stitch so the design did not fit the frame, value for money is poor. I deeply resent paying for subscriptions (or a any other order) a month before dispatch. Its painful to swap a box and the order shows as subscription in your orders, not what the box is so its easy to forget what is coming. Delivery is typically ten days after dispatch so the idea of 48 hour tracked delivery is laughable. So nice for an occasional box if you are not in a hurry but service and website functionality mar the experience so much that I have unsubcribed

Gorgeous product and arrived super fast. Lovely company, will be ordering more in the future!

I've always loved crafts but being neurodivergent I tend to have a habit of hyperfixating on something, spending £££s and then getting overwhelmed before starting the new craft. I'd then see a new shiny thing and go through the process again.

I've saved lots of money, space and get to enjoy crafting again with MakeBox&Co!
I love that everything I need is in one box. I'm learning to enjoy the process and aim to finish, rather than stress about perfection.

I can pause or switch the subscription and the reward system is good too.

MakeBox subscription boxes and their other products are such good value. Every kit has everything you need in it with full and easy to follow instructions. Always look forward to receiving my monthly subscription box!

Amazing products, ideas and customer service

Ordered an apron months ago. Has never arrived. Now getting frequent ads across social media asking me if I'd like to order the same item. So frustrating

The kit came with everything I needed to start making my own beautiful paper at home. I highly recommended to all my friends!

Quality materials, well packaged, clear instructions and fairly priced.

The problem I had with my parcel was resolved in record time from the time I addressed the customer service.

I’ve been with MakeBox since their first box and each project I’ve received has been amazing! It’s given me the chance to try out different crafts and get addicted to some new ones! Their customer service is great and they go above and beyond to help you out (mainly website user error on my part!)

Brilliant craft boxs, from beginners to experience crafters there is something for everyone!

Amazing customer service. I ordered a box and life got busy, so I didn’t open it for almost a year. When I did open it I realised a piece was missing. I sent a message to ask if it was at all possible to send out the missing piece. I was shocked that so long after the box was released they were still able to send my replacement piece! Amazing service.

The products are lovely. Good quality and clearly created with passion. I’ve been a long time subscriber and have never been disappointed by anything I’ve received. I enjoy the transparency of what you’re going to receive in advance, and I particularly like that you’re able to skip a box or pause the subscription for as long as you like. It has meant they’ve kept me as a customer, where other subscription companies haven’t.

What particularly shines for me with this company is their customer service. They stand out because whenever I’ve needed to contact them, they have bent over backwards to ensure I’m happy and to make me feel valued as a customer. I can’t tell you how rare that seems to have become. I appreciate it enormously and wouldn’t hesitate to recommend this company to my friends.

Excellent communication when I emailed a question, heard back on a Saturday Evening in no time! They’re always so helpful and the kits are wonderful!

Just received my first box & free gift. Beautifully packaged & prompt delivery.
I'm retired & housebound & have been looking for a hobby to spark my interest. This is it!

Makebox are amazing! I’m always emailing for advice and help and they are always so prompt in replying to me and so helpful. Amazing service and beautiful products. Thanks again from a loyal customer

I love my boxes and the creative adventures they take me on. I have learned some great skills and have lovely things in my home that I have made. Their customer service is 5 ⭐.