Maki Car Rental Reviews 

230
•
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I requested a car on Praslin (23–26 December 2026) through Maki Car Rental. They charged €16 immediately for cancellation insurance while vehicle availability still needed confirmation from their loca... See more

Rated 5 out of 5 stars

Booked a care with Maki Rentals for 6 weeks for May and June but due to COVID-19 we are unable to make our trip. Maki car rentals responded within 12 hours to our enquiry over cancellation and have re... See more

Rated 5 out of 5 stars

Very fresh new car with premium tyres Goodyear. GPS included, worked fine. Excellent instructions for pick up and return of the car. Outstanding app for instant communication. Possibility to pre writ... See more

Company replied

Rated 5 out of 5 stars

Excellent experience. Didn't take long for the chap delivering the car to find us at the airport once we connected to the temporary free wifi at the airport. Car was the newest vehicle I've ever d... See more

Company details


Contact info

4.0

Great

TrustScore 4 out of 5

230 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(230)

6 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Charged before confirmation, then no reply

I requested a car on Praslin (23–26 December 2026) through Maki Car Rental. They charged €16 immediately for cancellation insurance while vehicle availability still needed confirmation from their local partner. After my follow-ups, on 29 September they wrote that the booking was still “under approval.” The next day I cancelled in writing and asked for a refund of the €16. As of today I have received neither a booking confirmation nor a reply about the refund. I expect clearer handling: charging before the car is secured, then going silent, is not acceptable.

1 October 2026
Unprompted review
Rated 5 out of 5 stars

Top service

We thank the Maki-Car-Team for the wonderful service and the always fast and perfect communication. The rental of our car, change requests and the service were absolutely without problems and always to our fullest satisfaction. We recommend Maki-Car-Rental for all that want to rent a car without having to worry about anything.

22 April 2026
Unprompted review
Rated 1 out of 5 stars

Unprofessional, insecure, and stressful experience

I wouldn’t rent from Maki Car Rental (Eden's Cars) again. When I collected the car, they wrote my full credit card details on a piece of paper, which is not secure or compliant with basic payment standards. They also charged a €1,000 deposit to my debit card, promising to return it two weeks later - which is very unusual. Most companies simply place a temporary hold on a credit card for a few days.

The staff member was also rude and impatient, rushing me through the car inspection, interrupting my questions, and even saying “you’re not listening” when I was making normal enquiries. When I returned the car, he was reluctant to do the paperwork confirming it was returned in good condition, only doing so after I insisted - again in a dismissive, rushed way.

It’s clear they’re short-staffed, but that’s no excuse for taking it out on customers or handling payment details so carelessly. Overall a stressful, unprofessional experience that left me uneasy and disappointed.

23 October 2025
Unprompted review
Maki Car Rental logo

Reply from Maki Car Rental

Dear Andrew,

Thank you for taking the time to share your experience with us. We completely understand your concerns regarding the handling of payment information and want to assure you that at no point was there any intention to put your data at risk. The payment process on site was handled through our local partner, Eden’s Cars.

On the Seychelles, many processes are still handled manually and in a more personal, relaxed way, which is part of the local approach and can feel different for international guests. Your feedback is extremely valuable and helps us work together with our partners to continuously improve.

We are sorry that you felt the service was rushed. It is important to us that our guests feel well taken care of overall. If you’re open to sharing, we’d love to understand whether your rating reflects your entire experience or more a single moment.

Warm regards,
Maki Car Rental

Rated 5 out of 5 stars

Very good experience by Gail Rental via Maki Cars

I rented a car from Gail Car Rentals via Maki Cars on Mahe. The experience was fantastic. We got exactly the booked type in fine condition with just 25.000 km. The delivery to the hotel on the west coast by a very friendly employee was free and on time. For the return on the airport 4 days later he already expected us.
Thank you !

31 August 2025
Unprompted review
Rated 1 out of 5 stars

Had a very bad experience

Had a very bad experience, first they confirmed the booking on vehicle jazz and then they were giving me every other vehicle except jazz , finally lead to very a bad argument with the car vendor, be cautious with them

29 July 2025
Unprompted review
Maki Car Rental logo

Reply from Maki Car Rental

Thank you for your feedback. We're sorry we couldn't fulfill your exact vehicle request. While we always try to provide the specific vehicle booked, this is done on a best effort basis (as described in our rental terms). Unforeseen circumstances may sometimes prevent us from delivering the exact model. A car rental company, especially in our price segment, can only operate profitably if most of the cars are on the road most of the time. With over 50 vehicle types in our fleet, serving an area of 2000 square kilometers, I'm sure you understand that we cannot hold contingencies for each vehicle type across the entire service area.

From our records, it appears our customer support explained the situation, offered you different cars, and gave you the option to cancel. From a procedural standpoint, the case seems to have been addressed in an adequate manner. However, telling from your review, it seems that there is a personal component to this beyond what was documented. If you could share more context, we would be glad to investigate further.

Rated 5 out of 5 stars

Great car rental

The website was easy to use. The car was delivered to our hotel and picked up there which was great. The price was the best we could find. Yes, it is subcontracted out but for us there was no problem. Ours was with holiday car hire who were brilliant! Dreezee looked around the car at the start with us and pointed out every defect. He was very friendly and helpful. The pick up was no problem. We’re really pleased we hired a car to get to see more of Mauritius. Highly recommend.

14 August 2025
Unprompted review
Rated 5 out of 5 stars

Two days in Mauritius

We rented a car for two days in Mauritius in May. The process went smoothly; the car was delivered to the hotel and returned there as well. The car was relatively new, with low mileage, and in very good condition.

14 May 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommendable

We rented a car in Mahé with Maki. There is nothing we could complain about! Very friendly, helpful people, well maintained cars, fair prices with the option of a reduced CDW waiver for little extra money. Higly recommendable!

4 May 2025
Unprompted review
Rated 5 out of 5 stars

Perfect service from booking through check-out

For our first trip to Mauritius we (European couple) were looking for a reliable car rent company. Maki cars was recommended in several private internet reports and together with its local partners it totally fulfilled our needs for both a transfer service and the car rental (including punctual delivery to our first hotel).
We also were provided with good support information (telephone numbers, links).

13 April 2025
Unprompted review
Rated 5 out of 5 stars

Very fast and trustworthy

My experience with Maki Car Rental and in particular the team around Josie and Adeline was very helpful. I was helped extremely fast and from my experience the company is highly trustworthy. Thank you Maki Car Rental for your excellent customer service.

24 March 2025
Unprompted review
Rated 5 out of 5 stars

Car rental in Seychelles

We rented a car through Maki Car Rental from March 2 to 6 in Seychelles. The car was ready for us to collect at the airport with a representative waiting for us. Similarly while returning the car there was a representative waiting to receive the car. There were no hidden charges, the representatives were pleasant and the car itself did not have any problem during the time that we used it. Would definitely recommend using Maki Car Rental for a rental car in Seychelles.

2 March 2025
Unprompted review
Rated 5 out of 5 stars

Excellent experience with Maki

Excellent experience with Maki (Mauritius) (Holidays R Us) from initial booking through to delivery and return. I was particularly impressed by their communication and flexibility - due to an airline change I needed to amend the Maki booking, which they processed rapidly and gave an immediate refund for a shorter hire period.

Collection and return at the airport were seamless, communicating through WhatsApp (on free airport WiFi). The car was new and the representative friendly, efficient and helpful. Hire included a GPS navigator as standard, extremely useful; pricing was much better than the global companies. Roads are good, driving was fine (on the left, good for UK drivers), no problems whatsoever.

I have no hesitation in thoroughly recommending Maki.

2 June 2023
Unprompted review
Rated 5 out of 5 stars

Perfect!

Wir haben bei Maki Car einen Mietwagen bereits vor dem Urlaub gebucht, was auch notwendig ist, da Maki Car sehr beliebt ist und kurzfristig nur wenige Fahrzeuge verfügbar sind. Man bekommt genau das Auto, welches man sich ausgesucht hat. Wit haben uns das Auto zum Hotel bringen und wieder abholen lassen. Unser gewähltes Auto hatte leider vor unserer Ankunft eine Panne und uns wurde automatisch ein Upgrade organisiert, was nicht selbstverständlich ist. Die Kommunikation mit Maki Car ist perfekt und bei Fragen wird einem sofort per Email oder Telefon geholfen. Maki Car können wir bedingungslos empfehlen.

We booked a rental car with Maki Car before we went on holiday, which is also necessary as Maki Car is very popular and only a few vehicles are available at short notice. You get exactly the car you chose. We had the car brought to the hotel and picked up again. Unfortunately, our chosen car broke down before we arrived and we were automatically upgraded, which is not to be taken for granted. The communication with Maki Car is perfect and if you have any questions, you will be helped immediately by email or phone. We can unconditionally recommend Maki Car.

11 March 2023
Unprompted review
Rated 5 out of 5 stars

Recommended

While spending a week at Lesbos, we decided renting a car for 5 days.
Using Maki Car Rental was very easy and swift - everything went as expected although none of the local cars we new. Very happy about the support and service at pickup and delivery.

4 July 2022
Unprompted review
Rated 1 out of 5 stars

We got scammed!

We rented two cars that we checked when we colected them. Both cars were used and had some scratches and dents in them. We know the drill and showed every little scratch and dent we could find. All in all we were happy with both cars and had no problems. Proir to returning we cleand the interiors of both cars and were happy that it all went great. However when we returned both cars they found »new scratch and dent« that we did not create. Before we got both cars we showed them both the scratch and the dent and there were so many that they simply put X mark on one area of the car.

Fot the damadge that they were saying was not marked right near the X sign we would have to pay 5.000 MUR for each car. We were 100% scammed and we did not want to give any money since we took great care of the car. The guy would not listen to us and made many phone calls. He trethreatened us with police and we said to call the police.

At first the guy made around 3 calls and said that police won't come to the hotel since they don't have time and we have to go to the police station. We said we won't go anywhere. Another 2 calls and police arrived in 1 minute.

The police was very polite and said we do not have to pay anything since we did not commit any accident. And also that our case is not police matter. So police left and the guy still insisted that we give him 10.000 MUR for the damadge that was on the car. We then negotiated by the phone with »the boss« and gave them 3.000 MUR for both cars without signing any papers or anything. So we are 100% sure we got scammed.

We highly advise you to check AND MARK ALL THE SCARTCHES AND DENTS BY YOURSELF. And also to take many photos of the car before you take it. We rented many cars before and this was the first time we rented a car by Maki Rentals and this happened. We wew simply scammed. We do not recommend this car rental company – but if you do decide to choose them, please be carefull and do your own check of the car!

29 December 2021
Unprompted review
Maki Car Rental logo

Reply from Maki Car Rental

Hi Urška, sorry that you had issues when returning your car. I'm actually just reading this now, 5 months later. Unfortunately it is way too late now to investigate this issue. If you had contacted us directly, I am sure we could have talked to the employee to clear this up. What you are describing is the age-old scare story of the crooked car rental company that everybody seems to have heard at least once. Truth is, there are only a few companies that do this and the rest of the industry is just annoyed that we constantly get confronted with hostile customers who suspect the worst when they see a few dents. The reality is: when you get a car with a few dents, you are actually less likely to get in trouble for an additional one.

I'm not saying that you are lying but it seems that maybe the employee who handled your return made a mistake or that person tried to scam you. There's are difference between the employee and the company and us as a broker. Let me quote from your booking confirmation how to handle disputes like that:

What to do if I am asked to pay in cash for something?
Please be aware that even though fraud cases are rare, cash payments have the highest potential for fraud. Therefore please always ask for a (numbered) receipt and the name of the employee taking your payment. Please do this even for small amounts, but especially for large amounts (including your rental deposit). If you have any objections to the payment, please stay calm and make sure the employee is aware of your objections. If their explanation is not satisfactory to you, please tell them that you will discuss the charge with us. We will assist you even after you returned home and if there is anything wrong with the charge, we promise that you will receive your money back.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look