Mamas & Papas Reviews 

17,757
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 3,415 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly knowledgeable, patient, and friendly, offering valuable advice and making the shopping journey enjoyable and stress-free. Many appreciate the personalized service, where consultants take time to demonstrate products thoroughly and answer all questions without pressure. This approach helps people feel confident in their purchases, especially first-time parents navigating extensive product ranges like prams, car seats, and nursery furniture. However, some customers also noted issues with customer service, experiencing long wait times on hold, a lack of communication, and difficulties in getting responses to emails or resolving product problems. A few people reported disappointment with product quality, citing instances where items like strollers broke quickly or were delivered with incorrect parts, leading to frustrating delays in receiving replacements.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently praising their helpfulness,... See more

Product

Customers had positive experiences with product, often praising the knowledgeable staff who provided detailed... See more

User experience

People report positive experiences with user experience, highlighting the helpfulness and knowledge of staff... See more

Service

Consumers find service to be positive, with many reviewers expressing extreme satisfaction with the level of... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the excellent and exceptional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were served by Hannah at the Gateshead store. She gave us brilliant advice regarding our next stage of car seat. She also arranged for our broken pram to be returned to maxi cosi within a day of... See more

Rated 5 out of 5 stars

We visited the Milton Keynes branch yesterday and Rachel was simply amazing! This is our first baby so naturally, we found everything very overwhelming. Rachel was brilliant at making our visit calm a... See more

Rated 5 out of 5 stars

I had a fantastic experience at Mamas & Papas thanks to Karen and Rachel from Glasgow fort. They helped me choose all of my baby equipment and made the whole process so much easier. They explained eve... See more

Rated 5 out of 5 stars

We had an appointment with Lauren in the shoreham store, to look at a double pram for our growing family. Lauren was so helpful, nothing was too much trouble and she was very knowledgeable on the pra... See more


Company details

  1. Baby shop
  2. Baby Clothing Shop
  3. Children's clothes shop
  4. Children's Furniture Shop
  5. Childrens Toy Store
  6. Gift shop

About Mamas & Papas

Written by the company

Mamas & Papas - No one gets parenting better
Shop Pushchairs Shop Furniture Shop Clothing Shop Feeding Shop Bathing Shop All New In

About Mamas & Papas

Mamas & Papas are a leading nursery brand and have been helping parents to grow their families for over 40 years. From award-winning baby products to expert help and advice, everything they do is designed to make life a little easier for real parents, living real lives.

Designed in the UK, Mamas & Papas' products range from pushchairs and nursery furniture, to interiors, baby clothing and toys. As well as their own range, Mamas & Papas stock plenty of products from some of the most trusted baby brands, including car seats, and feeding and weaning essentials.

The company now have more than 30 stores across the UK, and offer free Personal Shopping appointments both in-store and online.


Contact info

4.8

Excellent

TrustScore 5 out of 5

18k reviews

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Replied to 99% of negative reviews

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4.8

All reviews

(17,757)

3,120 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing experience!

We had our appointment with Romy and she was absolutely brilliant. She explained everything perfectly and could not be more helpful. She helped us feel so comfortable about facing such a big life change. We would definitely recommend her and a trip to the store to anyone.

27 July 2026
Unprompted review
Rated 5 out of 5 stars

Blue water - Tarry

Visited Blue water today and we were served by a lovely young lady called Tarry, she was so helpful and knowledgeable about a specific pram that we liked. Talked us through everything and helped with our decision.
First Class service.

26 July 2026
Unprompted review
Rated 5 out of 5 stars

Maddie - New Baby Appointment

Maddie was excellent from start to finish with an in depth knowledge of all products giving an honest assessment. Would highly recommend the appointment

25 July 2026
Unprompted review
Rated 5 out of 5 stars

Nottingham store tailored experience

We had an appointment booked with Edwina at the Giltbrook Nottingham store. Edwina was incredibly knowledgeable about all of the products on offer. She went above and beyond to ensure that we received a personal and tailored approach to finding the right things for us and our baby. We would 100% recommend her and this bookable service to any parents to be looking for a truly enjoyable and informative experience.

26 July 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Claire!

Claire at the Longbridge Mamas and Papas store was absolutely brilliant! She was incredibly knowledgable and personable from the start. My husband and I felt completely at ease throughout the appointment and because of Claire’s advice we now have everything we need to help us feel more prepared than ever to meet our first baby in December!

25 July 2026
Unprompted review
Rated 5 out of 5 stars

Had our buying for baby appointment in…

Had our buying for baby appointment in the Swindon branch today with Kelly S. She was so informative and gave us her expert knowledge on each product.

We came away, not overwhelmed but well informed. Would definitely recommend!

26 July 2026
Unprompted review
Rated 5 out of 5 stars

I visited the Sheffield branch near…

I visited the Sheffield branch near Meadowhall looking for advice on a pram and a cot. We were seen by the lovely Selena and she honestly could not have been more helpful!! She was very patient and helped with demonstrating how the pram collapsed and using the car seat with it. She was also so lovely at talking me through the next to me cribs and what how compatible different mattresses were with the crib I looked at. I really couldn’t have asked for a better person to help me with this. So much so an order was placed there and then! Thank you so much Selena.

26 July 2026
Unprompted review
Rated 5 out of 5 stars

Rachel from the Milton Keynes branch…

Rachel from the Milton Keynes branch was a massive help for us today. We arrived to purchase a car seat and she was very helpful in making sure we were buying the right one for us, including offering advice for when the baby is older. She really looked out for us today, including arranging our delivery and we would totally recommend a visit to see her in store if you have any questions!

26 July 2026
Unprompted review
Rated 5 out of 5 stars

Rachel - Glasgow Fort

We were assisted by Rachel in the Glasgow Fort shop. She was very knowledgeable, friendly and helpful. Nothing was a hassle, even gave me a bottle of water when my pregnancy sickness kicked in! Thank you Rachel, we’ll be back in soon to purchase more.

19 July 2026
Unprompted review
Rated 5 out of 5 stars

Liz Liverpool

We had an appointment with Liz on the 5th of July (in Liverpool). We are first time parents so we had lots of questions. Liz was extremely patient, explained everything in detail to us, spending around an 1 hr with me and my husband. We were happy with the experience and left from there with so much more baby knowledge ( and a full basket). Thanks Liz Xx

5 July 2026
Unprompted review
Rated 5 out of 5 stars

Kelly & Cat were great help

Kelly & Cat were great help. We booked a hour appointment slot to look at prams and other items we need as first time parents. Kelly was great at explaining all the prams to us and offered great advice on payments.

26 July 2026
Unprompted review
Rated 5 out of 5 stars

We had a wonderful experience with…

We had a wonderful experience with Angie at the Southampton branch. She could not have been more helpful in supporting us with everything we needed, pushchair, furniture etc and was so down to earth and understanding. Would recommend mamas and papas to everyone, especially first time parents. Thank you so much 🩷🩵

26 July 2026
Unprompted review
Rated 5 out of 5 stars

Romy

Romy in the Bedford store was amazing at our first appointment, her knowledge about everything in store was incredible and she really took her time to tell us about everything we might need as first time parents. Would highly recommend booking an appointment with her!

26 July 2026
Unprompted review
Rated 5 out of 5 stars

We were served by Kendal at the…

We were served by Kendal at the Gateshead store and received fantastic service whilst ordering our nursery furniture. Kendal gave us great advice and was very knowledgeable. Very appreciative of all her help and will certainly be returning to the store. Thank you again!

26 July 2026
Unprompted review
Rated 5 out of 5 stars

Pauline was excellent!

Pauline was excellent showing us everything we needed to know for our baby! Thank you for your help! Highly recommend!

26 July 2026
Unprompted review

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