Bought some spare parts from them with a pretty good price. Everything went well. Delivery on time. Had to return something because I made a mistake with my order and the return process was very smoot... See more
Company replied
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See what reviewers are saying
Communication with Mammoth Bikes was great - I bought a Cannondale Habit HT which didn't come with the seatpost that was on the spec sheet. Although it took some time, Mammoth made sure that Cannondal... See more
I bought a very nice bike with mammoth bikes and it was the best experience ever with an online shopping! I discovered them through web advertising and I clearly don't regret! They always answered... See more
Company replied
Excellent shopping experience. Bought bike online and got great help & support by customer service, Mike & Maggie. Bikes were shipped to Mammoth Bikes Barcelona, where they were assembled so I can... See more
Company details
About Mammoth Bikes
Written by the company
Mammoth nació como una pequeña tienda de barrio hace casi 30 años. En el año 2017, entró a formar parte del Grupo Barrabes, hoy es referente y líder europeo en venta online y offline de material de ciclismo.
En 2018 aprovechando el know-how de Grupo Barrabes, como uno de los primeros e-commerce españoles, lanzamos nuestra renovada web. Hoy realizamos centenares de miles de envíos al año a más de 80 países diferentes.
También contamos con más de 15 puntos de venta físicos y talleres repartidos en toda España y 2 almacenes logísticos.
Tenemos las mejores marcas de bicicletas Specialized, Cube, Brompton, Giant y Scott y muchas más. Todos los accesorios para tu bicicleta.
Contact info
Edificio Barrabes. Ctra. Francia s/n , 22440, Benasque, Spain
- 974 55 20 31
- atencioncliente@mammothbikes.com
- www.mammothbikes.com
4.3
Excellent
9k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Kask Protone Icon grey matt
Top item. The best price. Fast and non expensive delivery.
24 November 2023
The product have good quality and…
The product have good quality and everything came so fast..
and the Team of Mammoth worked really professionally
22 November 2023
great experience
Good prices, good delivery time (delivery of bike 1 week to Poland). Excellent service. Prompt replies to questions via chat.
6 November 2023
Unprompted review
True-Okidoki!
12 November 2023
Trustworthy shop
Trustworthy shop. Timely shipment, good price and secure packaging. Thanks
16 November 2023
Super service and fast delivery
7 November 2023
Very fast delivery
13 November 2023
Poor CS when things go wrong, bike differs from manufacturer specs
Ordered a bike on 1 Aug. There was some issue with the delivery, the bike was never delivered. It took dozens of messages with CS and calls with local carriers for them to actually acknowledge the problem, CS was just telling me to wait all the time. Even when I demanded a refund, they were still resisting. On Sep 13, they finally refunded me the money and I made a different order. I got my bike at the beginning of October, so it took them more then 2 months in total to deliver the bike to me. CS never offered any compensation and I had to ask for it twice (and got a 10% voucher, but couldn't use it for a bike).
The second thing is, they swap components on the bike so what you get is not according to the manufacturer specs. My bike came with no-name cranks and front chain ring (Cannondale website has Shimano). The cranks and front chain ring are SRAM compatible, rear cassette is Sunrace, rear detailer is Shimano. Service people I discussed this with are telling this combination might not work well and degrade the performance of the bike.
RESPONSE
On the one hand, I am happy that you don't dispute anything I've written in my review. I can try to explain my "surprising" negative rating.
- I was waiting 2 months for a bike instead of having a chance to ride it in the summer, incl. my summer vacation
- When I asked for a refund, you refused and said I need to wait some more
- We took 2 days off work to accept the delivery. On the first agreed date, the delivery company did not show up at all. On the second date, they did show up, but with a couch, not a bike 😭
- Full refund for a bike which you NEVER delivered is the BARE MINIMUM, not some great customer service
- You never offered any compensation, I actually had to ask for it twice
- I didn't get a jacket worth "nearly 100€", the catalogue price is actually 64.98€ and you are selling it for 34.79€ now. Full disclosure, I also got a pair of socks 😭
1 August 2023
Unprompted review
Reply from Mammoth Bikes
Hi, Jakub. Thank you for the taking the time to evaluate our site, though we are a bit surprised by how negatively you have evaluated the service you received. We understand your frustration with the lost package, but as explained there is a time period during which the courier tries to locate a lost parcel, and we must wait for this process to finish before we can provide a solution. We'd like to remind you that your money was completely refunded and when you purchased another bike you were compensated with a free cycling jacket worth nearly 100€, an arrangement that you agreed to. Regarding the components both our website and the Cannondale website warn that components may be modified without prior notification, again a condition that you were made aware of before your purchase and subsequently agreed to.
I am satisfied with my purchases at Mammoth Bikes
I am satisfied with my purchases at MammothBikes. The shipment arrived in Poland quickly and the item was as described. Chat contact without any problems. I recommend this store to everyone.
27 October 2023
Good price and quick delivery to Poland!
27 October 2023
After sales customer service fixed a potential bad experience
Delivery estimates were a bit misleading. Ordered some socks, 2 identical pairs. 1 seems very discolored, hope it’s just dirty
Update:
Customer service has reached out and has made sincere apologies for the discolored sock and has since refunded me.
22 October 2023
Reply from Mammoth Bikes
Hi, Johan. Thanks for taking your time to evaluate our site. We are sorry to hear you're not satisfied with the experience. Our customer service team will contact you shortly regarding the issue with the socks to offer you a solution.
Great service
Great service, both a bike online. I was a bit suspicious in the beginning, bit they helpt me verry quickly every time I made contact with them, a little bit delay on the shipment but the bike came I a perfect condition, great work guys!
11 October 2023
Online order was straight forward with…
Online order was straight forward with estimated delivery date, which is very accurate, even delivered one day ahead to the store which I had chosen.
Thanks Mammoth Bikes for the friendly welcome and service at your stores by your team!
6 October 2023
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