Mangooutlet Reviews 

everything is terrible, both the quality of the clothes and the customer service. A parcel of good things arrived. I paid $500, they didn't return the money, to send the parcel back to them I paid $113 for delivery. More than $600 and there are no things or money. We called the customer service and they didn't help us with this

I’m so disappointed with Mango Outlet. The customer service is horrible they are completely unhelpful. I ordered an item and needed to return it because the size was too big, but they charged me £7.34 just to send it back. Imagine paying that much for a return! Returns should be free. This experience has left me very frustrated, and I’ll never shop here again. 😏 ❌❌❌❌❌❌❌❌❌❌❌❌❌❌❌

It is totally horrible that Mango doesn’t have any normal Customer Service. It is a useless AI which cannot do anything with my problem. I have an order which never been delivered to me… they took my money and now I have nowhere to complain about my missing order. This is frustrating, I don’t recommend anyone to purchase from them!

They only offer post office return and it costs just as much as 20 euros at least from middel europe, ridiculous. And i also paid for the shipping to get the package. NEVER BUYING ANYTHING AGAIN HERE.

I am ordering for years in both Poland and Italy.
Recent times in Italy:
- I think is really 4 working days to receive it
- I managed to cancel wrong order automatically by chat during weekend (you write in chat you want to do it, not necessary to have client service working that time), system cancelled after it and same day I got money back!
- sometimes for sizes it can be different. For many years they were ok, then there was period they were all too small, now they come back to usual sizing so I recommend order your size indeed (or S instead of M when you are fit man)
- returns are payable. I understand it can be painful. But it is still worthy considering good prices I encountered many times. Just make bigger order. If you see something is „oversize” go size less. If you have experience with the company usually choices are correct.
I have many nice things from them that lasted years. Rarerly gets something of very bad quality. But still it is possible - remember this is outlet.
I only give one star less for payable returns at poste italiane.
- Italian and eu sizes. This was a nightmare and I always checked many times if I have right now in the basket, they had improved and now you can see both of them mentioned when adding to the basket

Very disappointing experience. I purchased a jacket that arrived with a missing button this is the second time I’ve had a similar issue with them. When I contacted customer service, I was told to return the item at my own expense, even though the fault was clearly theirs. Additionally, I’ve noticed that the fabric quality of their outlet items is quite poor thin and not durable. I won’t be shopping with them again.

This is a horrible customer service experience. I ordered few products on June 28th. Delivery ETA was July 8th. Reached out to them on July 12 for shipping update. Case number #18183106. After multiple attempt they replied on July 16 and told me the items are lost and if I want refund. Replied again on July 16, 19 and 23rd. No reply yet.

Scam! Do not buy from Mango Outlet. I bought 2 items for 40 euro, waited almost 2 weeks. When I received the items the seam on the trousers had come off on the right le. I contacted the support team go answered 10 days after. Tried to return but the return cost was 45 euro which is insane, more than my order value.

They refused to give me a refund for defect pants. I would never buy from here again, avoid at all cost.

i received a DAMAGED product and they are making me follow a return policy... they don't want to refund my money and are making me return an item, that they should be replacing...

I have been a customer of Mango for like 20 years so I have trusted Punto FA. I ordered from Mango outlet online Sweden for the first time in my life some weeks ago and I was stupid to not have checked Trustpilot or Outlets "return policies". But I unconciously thought Outlet and Mango are the same. Its not, its a scam! The package I recieved also came with a return label. But its only to fool the customer until the customer tries to use the label to return the package only to find the label is FAKE!

If you check their return policies it makes no sense. You can return and exchange for 30 days. Or you can change your mind on the order in 14 days. Which is it?!

Also they want you to return the package with your own money. Ok its probably like 6 euroes return fee they mean? NOPE you have to pay as a private person and the price will depend on the packages weight!

My package is 4 kg! And they want the return to Spain! For me this would cost me like 50 euroes! INSANE! I have emailed them several times but customer service is not existent it seems.

Checking Trustpilot and I see how several people have had problems with Mango outlet for like, a couple of years?!

Many also say they have returned their package but still after like 1 month they have not got refunded!
How is this not talked about in media?! Punto FA is scamming their customers!

I will let this review stay up here until Punto FA reaches out and corrects their mistakes and also refunds me my money or I will refute the transaction with my bank

EDIT: On my latest email to the customer service, my third email they are still not replying, I got an auto email back. "The inbox of mango outlet is full". NO WAY! This really is a scam site isin't it?! :O

I bought three cardigans from Mango outlet, all were very poor quality. It was clear that they were made of substandard material. The worse bit is that we have to pay for postage to return it, so I have had to pay 14 pounds for return. I would not recommend buying from this brand at all.

Chatted with Paula from customer service and she never even bothered to ask for the order number and refused to send me a pre paid label. DO NOT BUY FROM HERE. YOU WILL NOT BE ABLE TO RETURN AND IF YOU RETURN YOU WILL HAVE TO PAY FROM YOUR OWN POCKET. CHEAP ITEM AND TERRIBLE CUSTOMER SERVICE.

Their support is awful! There is no Mango Outlet online shop in Portugal, and they told me contact Portugal to check for the return delivery, when I asked for a contact , she stoped responding. The next day when trying to contact during working hours, bot is saying that they are not on duty, and there are no public holidays in Spain today (it was 1PM in Madrid on Thursday when I reached ot).
Overall, I DON'T recommend buying shoes in mangooutlet, and they never fit (stupid the way they make them) and the return is very expensive. And no money back guarantee as they don't want to talk

I take back my previous review. I was not lucky with the first customer service call. Today another person was kind and she told me that the package was on his way and it wasn’t lost. She was right and the package arrived today. So far my experience is good . And the products are really nice.

After receiving my item that had been clearly worn before being sent to me I was forced to pay £4.05 to return it. Mango do not offer prepaid returns. I already had to pay £3.95 for the delivery, so £8 out of pocket through no fault of my own.i will never use this website again.

Never buying from here again because of its return policy.

Extremely Disappointing Return Policy
The return process is misleading.
Nowhere is it clearly stated that return shipping isn't covered — I had to pay €50 to return 3 lightweight items (1 kg) from Bulgaria, which is double the order’s value.
While delivery was affordable (or free), one would reasonably expect returns to be similarly arranged — but Mango Outlet has no return agreement with the courier, making returns absurdly expensive.
In practice, this policy makes returns nearly impossible. Very disappointing.

I can only do a return by mail, which I had to arrange and pay for it, they wouldn't even accept it in a normal store or an outlet store with another collection (around me there's only Women's collection store). If I'd known beforehand, I wouldn't have made the purchase.

The package was left at my door by the delivery person without any acknowledgment.

The box had already been opened, and the return slip inside was torn.

The clothes had a strong smell of industrial paint, which made them unwearable.

On your website, the Returns and Exchanges section under Help was disabled and unclickable, making it difficult to initiate the return process.

Despite these issues, I paid for the return postage myself and have already sent the items back. I’m now waiting refund

Living in Cyprus, I decided to try Mango and Mango Outlet since we don’t have Mango Man stores here. After several orders of formal wear, I can say I’m very happy. Every order was dispatched quickly, arrived before the estimated date, and was well-packed. Sizing and colors matched exactly what was shown online. Overall, great experience and I definitely recommend them!