Mangooutlet Reviews 

first order and will not order from this company again glad I only done a small order they sent the wrong size item you have to pay to return the item its there mistake they don't give out return labels like most other reputable companys and then hopefully get your money back customer service a joke can't seem to understand what you are telling them

Quick delivery by Evri, the product as expected! I knew what I wanted as it was a dress from the last season that I had ordered and returned before. Now seeing it 50% off I knew I should get it!

They ship you clothes from within your country but returns need to be sent to Barcelona and they do not provide phone number for contact so couriers have a 50-50% chance to return your package even if you decide to pay for the return (read policy before ordering) - not using ever again for shopping.

Ordered two different trousers. Both in size L. One, a sweatpant, was descibed as small and the advice was to go up one size. I normally wear M in sweatpants. Got the trousers and the sweatpant was really small. More a small/x-small.
Wrote an email to customer service asking how the sizes could differ so much when it's the same brand. Got one general reply not answering my question and then got blocked.
Will never order anything from them again.

Ordered a jacket which looks horrible in reality, nothing like the website. I paid for delivery and now I have to return it and pay for return as well, so basically I paid £10 for literally nothing. Horrible company, my mistake that I didn't check the reviews. Never ordering again.

Charged £7.89 to return a parcel to them .no help at all.total disgrace

Absolutely apalled by this company and extremely confused as to how they are still in business. As with many other reviews here, I strongly do not recommend ordering from this site. I received the wrong product, which of course happens, and had to send it back. The return fee is extremely high (ca 40€) and I was ensured that Mango Outlet would cover the expense. So I paid and sent them the receipt, they asked for my banking details and I shared it. Then Mango Outlet says that they had issued the refund for the shipping cost through Klarna (which is how I paid for my order). This despite the fact that they asked for my banking details for wiring the refund. As the payment that I did at my local post-office was not through Klarna it makes no sense. Klarna told me that they can’t receive a payment for something that is not on my balance, which makes sense since they had nothing to do with the payment related to the return shipping.

Mango Outlet keeps insisting that the payment has gone through, but I highly doubt this since Klarna says it is not possible for them to receive. And also why would Mango Outlet ask for my banking details (IBAN, SWIFT etc) if they never intended to wire me to money?? The Customer service team has not tried to solve this issue. I am so confused and apalled by this, i shop online a lot and I have never every had any issues until I shoped at Mango Outlet.

I was a little afraid to process the order based on the reviews on this website, but I took the chance. If anyone is concerned about the quality of the items, absolutely no need! I could not be happier with the items I ordered. I made my purchase on 3/14, and the package was delivered today. Please keep in mind that I can only speak to the processing and quality of the USA website. I will definitely order again. 5 stars from me!

They sent me the wrong size. To get a refund they told me to sent it back to them and that they will refund the shipping cost. They never did. What a scam ! Still missing $11.40 shipping cost I had to pay for their mistake. I will never buy there again !

Scam website, DONT BUY ANYTHING FROM MANGO OUTLET.
I bought an item which doesn’t match with color size and pattern. Really disappointed

Never using again..regularly order from Mango online so expected same quality however it was so poor I can't believe it was ever sold at prices advertised. Plus I now have to send it all back at my expense. Learnt my lesson

The reviews unfortunately are true! :( Such an awful experience with this online store. Sent me the wrong items, and I cannot return them as the post office doesn't recognise the address. I have explained this multiple times (over a chatbot) because there is NO number for outlet orders. I asked to escalate to a manager thrice, and each time was told 'we cannot do that'. i asked for a complaints email and was told 'we don't have a complaints process'. !! I'm now stuck wiht over £100 of incorrectly ordered clothes. Just totally awful and no way to rectify probelm. im now out of pocket and i so so regret making the roder! It also took almost 2 weeks to arrive . Steer clear. I asked the request to be escalated and they are all refusing to do so. If i could give 0 stars, i would. i am now waiting for an 'email' from a manager. we will see.

For returns you must mail the items at your own expense. I needed to return a single item, but now I will return everything.
If you want peace of mind, AVOID THIS STORE.

My delivery was lost, customer service did not bother to investigate why the package was missing and was not delivered by the delivery company. Mango sent me two of my order out of five, at least two weeks after the original order with absolutely no recognition that this is a service gone wrong. Very rude and poor communication on the phone and email.

DO NOT ORDER!
Customer support is useless and the costs you would need to cover for returns are just not worth it. Just save yourselves the headache.

I am huge and very old customer of Mango since so many years ago when I discovered Mango outlet last year I always ordered from them but like you all here the return policy is sucks so to avoid that most of the time I ordered items I already like it and try it on from MANGO.com also I can get an awesome discounted prices or even available size, to be honest you can’t beat mangooutlet prices for the designers styles and quite too, also happened to received defective items two times and order lost one time and the customer service was so helpful and nice they refunded all of them plus the return shipping fees too, pls Mango outlet don’t be like Zara (I hate them at this moment) and improve your return policy.

returns are shouldered out of pocket by customers. they don't even deduct it from your final return amount. this ends up costing more for customers when it's within their right consumers right to return a purchase.

Horrible return policy charging a whopping £8.69 for a return so unfair absolutely disappointing

If you are ordering from Sweden and want to return the items , you need to return it to Barcelona at your own cost!!! Not worth buying , if you plan to spend a lot in international return fees .

I ordered two identical handbags, one in brown and one in black. The brown handbag was absolutely fine; however the black one had two very obvious marks on the clasp at the front of the bag which really glared me in the face as soon as I opened the package! Needless to say, I emailed Mango Outlet straight away with a very clear photograph of the faults, politely requesting a pre-paid returns label. I received a reply telling me they couldn’t do this and that I would have to pay for the return myself, then send the photo again with a copy of my Royal Mail receipt and they will then decide whether to reimburse my postage charge!! What a cheek … they can clearly see the flaws from the photo which their so-called “Quality Control” either missed (which I sincerely doubt), or chose to ignore as it was on sale. May I remind Mango Outlet that sale items by law must be in perfect condition, unless otherwise stated as a “second”, which this bag was most definitely not! By the way, the only reason I’ve given two stars rather than one is because the other bag was received in perfect condition.