Martha Jackson Reviews 

188
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 88 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the truly stunning jewellery, highlighting that the items are beautifully crafted, look even better than the online pictures, and offer great value for money. Consumers are also consistently very pleased with the exceptionally prompt delivery service and the thoughtful presentation in lovely gift boxes. Some reviewers were not entirely happy with specific details, mentioning that certain chains arrived tangled, had length issues, or snapped. A few other people also noted that certain items were slightly thinner than expected, caused fitting issues, or required exchanges.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality and beautiful... See more

Quality

Customers consistently note positive experiences with quality, praising the beautiful designs and excellent... See more

Delivery service

Clients share positive opinions on delivery service, consistently noting that orders arrive very quickly and... See more

Order

People report positive experiences with order, highlighting that the entire process from viewing the website... See more

Price

Consumers find price to be exceptional, with people consistently praising the inexpensive and reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had looked in every jewellers on the high street for a specific style of silver earrings with no success. By chance I came across Martha Jackson website and was overwhelmed with choice! Fantastic pr... See more

Company replied

Rated 5 out of 5 stars

Lovely well made ring. Exactly as shown. Good quality and excellent value for money. Ordered easily on line and delivered very quickly. Especially at this busy Christmas period. Would definitely purch... See more

Company replied

Rated 5 out of 5 stars

My husband wanted to buy me a silver gift for our 25th wedding anniversary. Luckily he let me choose. My wavy torque is beautiful and I've had numerous compliments about it. It was easy to order, arri... See more

Company replied

Rated 5 out of 5 stars

I wanted to get my daughter a pendant/necklace that has history and encompasses her love for astrophysics passed onto her by her dad. They take trips to look at the night's sky together, so it was d... See more

Company replied


Company details

  1. Jewellery shop
  2. Jeweller
  3. Jewellery Designer

Written by the company

Martha Jackson's jewellery is inspired by nature. Check out our great quality designs, jewellery and gifts made from sterling silver and meteorite!


Contact info

4.8

Excellent

TrustScore 5 out of 5

188 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(188)

88 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was blown away by the quick service…

I was blown away by the quick service and the ring I ordered was beautiful. Fantastic quality. Will be ordering again.

28 March 2021
Unprompted review
Martha Jackson logo

Reply from Martha Jackson

Thank you for your wonderful review! We’re so happy you had a great experience and appreciate your support.

Rated 5 out of 5 stars

Gorgeous

Gorgeous, good quality jewellery at affordable prices and amazing speedy service. I bought earrings for a gift and think I need to order them again for myself I’m so in love with them.

13 March 2021
Unprompted review
Martha Jackson logo

Reply from Martha Jackson

Thank you for the amazing review! We’re so glad you’re happy with your experience and appreciate your kind words.

Rated 1 out of 5 stars

Horrendous customer service

Horrendous customer service. I ordered a necklace which I quickly realised wasn't what I thought it was,. I emailed three times in a week to cancel the order with no response. The item came, I recieved an email weeks later. I returned the item as requested and have emailed again since with no response and no refund. It has been 3 weeks or more now. Terrible terrible customer service, still unsure if I will be getting my money back

6 March 2021
Unprompted review
Martha Jackson logo

Reply from Martha Jackson

Thank you for your feedback, and I’m truly sorry to hear about your experience. Please accept our sincere apologies for the delays and inconvenience caused.

Could you kindly provide your order number so we can investigate this and ensure your refund is processed promptly? We truly appreciate your patience and will work to resolve this as quickly as possible.

Rated 5 out of 5 stars

Very happy with the quality and…

Very happy with the quality and delivery presentation of items. High quality sterling silver.

20 January 2021
Unprompted review
Martha Jackson logo

Reply from Martha Jackson

We truly appreciate you taking the time to leave such a lovely review. It’s always a joy to hear from happy customers, and we’re so glad we could meet your expectations. Thank you for choosing us!

Rated 5 out of 5 stars

Very prompt delivery.

Very prompt delivery.
Just what I wanted,will use again.

25 July 2020
Unprompted review
Martha Jackson logo

Reply from Martha Jackson

Thank you for your wonderful review! We’re so happy you had a great experience and appreciate your support.

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