McQueen Hair & Beauty Reviews 

274
TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Super service, really friendly, Jess is wonderful and the general feel is so lovely, I feel like I’m coming in to spend time with friends even though I’ve only been twice. I needed a big change and Je... See more

Rated 5 out of 5 stars

Simon at McQueen's is just wonderful. He managed a colour correction on my hair, that all other salons/stylists refused to help me with. Post chemo my hair grew back black grey, and was messed up els... See more

Rated 3 out of 5 stars

As usual a good haircut and pleasant staff for the greater part. I don’t think I’ve met the abrupt East European on the till before but being so insistent that I pay £5 for a 30p disposable mask left... See more

Company replied

Rated 5 out of 5 stars

My first visit to McQueen Hair & Beauty and I am very impressed. I had a consultation with Karen who gave expert advice on how to change my current style and highlights. I now have fantastic new sty... See more

Company replied

Company details

  1. Hair Salon
  2. Hair Extension Technician
  3. Hair product shop
  4. Hair removal service
  5. Hairdresser
  6. Waxing Hair-Removal Service

Information provided by various external sources

Hair & Beauty boutique specialising in hairdressing and beauty services, stockists of Kerastase hair care, Kevin Murphy and Neal & Wolf premium products. Beauty stockist of Decleor, Guinot, Lycon and Shellac nail care. Unisex expertise hair cutting, colouring and Keratin smoothing services. Comprehensive range of pampering beauty services, massage, facials and waxing for him & her.


Contact info

3.7

Average

TrustScore 3.5 out of 5

274 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(274)

7 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best and Good Star

I start went to McQueen Hair and Beauty in Tunbridge Wells I was so nervous because I am deaf when I told them. staffs are brilliant and friendly. one staff start talk slow I can read their lip=-reading.. they offer me cup of tea. I love them.. I become a regular appointment every 7 week, I feel more relax when I arrive in for my appointment. staffs are STILL friendly..

I recommend everyone go there...

28 July 2020
Unprompted review
McQueen Hair & Beauty logo

Reply from McQueen Hair & Beauty

Hello Kerru
Thanks so very much for your wonderful feedback & 5 star ⭐️
We value your custom and supporting independent salon.
McQueen team

Rated 5 out of 5 stars

Very helpful stylist

Very helpful stylist, took time to understand what I wanted. Cut and colour both excellent. Highly recommended.

27 July 2020
Unprompted review
McQueen Hair & Beauty logo

Reply from McQueen Hair & Beauty

Hello Gillian
Thanks so very much for your wonderful feedback and 5 star review.
We value your custom and supporting independent salon.
McQueen team

Rated 3 out of 5 stars

As usual a good haircut and pleasant…

As usual a good haircut and pleasant staff for the greater part. I don’t think I’ve met the abrupt East European on the till before but being so insistent that I pay £5 for a 30p disposable mask left a bad taste. Given we pay over £35 for the cut it was a shame you cannot hand one over for free thus aiding customer service. It is these little things that will in time affect customer feedback via a comment section or worse via the door. Worth thinking about, remember this is not the case at your competitors.

27 July 2020
Unprompted review
McQueen Hair & Beauty logo

Reply from McQueen Hair & Beauty

Hello Roy
Thank you for your feedback.
I am sorry to learn of your experience.
McQueen reception

Rated 5 out of 5 stars

Excellent customer service and beauty…

Excellent customer service,care and beauty treatments. So pleased you are open again!

27 July 2020
Unprompted review
McQueen Hair & Beauty logo

Reply from McQueen Hair & Beauty

Hello
Thanks very much for your comments and 5 star review.
We value your custom and supporting independent salon.
McQueen team

Rated 5 out of 5 stars

Had an awesome experience with…

Had an awesome experience with McQueen's Tunbridge Wells. A lovely lady "Lizzy" cut and blow dried my hair. Was made to feel welcome and loved their choice of music 💓. Highly recommend them, you won't be disappointed! 🙂👍

27 July 2020
Unprompted review
McQueen Hair & Beauty logo

Reply from McQueen Hair & Beauty

Hi Rosina
Thank your for your wonderful feedback and 5 star review. We value your custom and supporting independent salon.
McQueen team

Rated 5 out of 5 stars

Highlight heaven!

I can’t thank Elise enough for turning my dull hair into something fabulous with a full head of highlights!

27 July 2020
Unprompted review
McQueen Hair & Beauty logo

Reply from McQueen Hair & Beauty

Hi Lauren
Thank you for your feedback on your hair colour and 5 star review.
We value your custom and supporting local independent salon.
McQueen team

Rated 5 out of 5 stars

Such a nice experience

Such a nice experience, my friend and I went together to get our second ear piercings done and it was quick and easy and the lady was lovely!

21 July 2020
Unprompted review
McQueen Hair & Beauty logo

Reply from McQueen Hair & Beauty

Hi Ella
Thanks so very much for your 5 stars and great feedback.
We value your custom and supporting local independent salon
McQueen team

Rated 5 out of 5 stars

Can highly recommend LAUREN if you want…

Can highly recommend LAUREN if you want beautiful highlights, she is very professional and knowledgeable

21 July 2020
Unprompted review
McQueen Hair & Beauty logo

Reply from McQueen Hair & Beauty

Thanks so very much for your 5 star review and your wonderful feedback.
We value your custom and supporting local independent salon.
McQueen team

Rated 5 out of 5 stars

Friendly

Friendly, so happy with my hair & a lovely salon felt relaxed and fabulous especially after weeks of lockdown

20 July 2020
Unprompted review
McQueen Hair & Beauty logo

Reply from McQueen Hair & Beauty

Hi Jatinder
Thanks so much for your 5 star ⭐️ and wonderful comments.
We value your custom and supporting local independent salon.
McQueen team

Rated 5 out of 5 stars

Excellent service.

20 July 2020
Unprompted review
McQueen Hair & Beauty logo

Reply from McQueen Hair & Beauty

Hi Umar
Thank you for your 5 star review.
We appreciate your custom and supporting local independent salon.
McQueen team

Rated 5 out of 5 stars

Friendly staff

Friendly staff. Efficient with lots of safety measures in place. Great experience.

20 July 2020
Unprompted review
McQueen Hair & Beauty logo

Reply from McQueen Hair & Beauty

Hi Caroline
Thanks so much for your wonderful feedback and 5 stars.
We value your custom and supporting your local
Independent salon.
McQueen team

Rated 5 out of 5 stars

My Hair stylist took a lot of trouble…

My Hair stylist took a lot of trouble and time over my hair. I was very pleased

17 July 2020
Unprompted review
McQueen Hair & Beauty logo

Reply from McQueen Hair & Beauty

Hi Denise
I will pass on your wonderful feedback on to Kirsty.
We value your custom and appreciate you supporting local independent salon
McQueen team

Rated 5 out of 5 stars

First colour and cut by Lauren after…

First colour and cut by Lauren after lockdown and so happy with results. She is really friendly and so knowledgeable. Very impressed with my first visit to McQeens. Would definately recommend.

16 July 2020
Unprompted review
McQueen Hair & Beauty logo

Reply from McQueen Hair & Beauty

Hi Julie
Thanks so much for your amazing comments.
We really value your custom and supporting your local independent salon.
McQueen team

Rated 5 out of 5 stars

So grateful for a decent hair cut

So grateful for a decent hair cut. Felt clean and safe.

14 July 2020
Unprompted review
McQueen Hair & Beauty logo

Reply from McQueen Hair & Beauty

Hi Alison
Thanks for your amazing feedback.
We really value your custom and supporting your local
Independent salon.
McQueen team

Rated 5 out of 5 stars

Great place

I was nervous of going to the hair salon during this Covid period but the staff there are great and friendly. They used hygiene precautions and I felt safe. The stylist was lovely and did a great job on my hair. I’ll be back

14 July 2020
Unprompted review
McQueen Hair & Beauty logo

Reply from McQueen Hair & Beauty

Hello
Thanks so very much for your wonderful feedback.
We value your custom and supporting local
Independent salon.
McQueen team

Rated 5 out of 5 stars

First time at this salon

First time at this salon - i'll definitely be back.

14 July 2020
Unprompted review
McQueen Hair & Beauty logo

Reply from McQueen Hair & Beauty

Hi Jenny
Thank so much for your wonderful feedback.
We appreciate your custom and supporting local independent salon.

Rated 5 out of 5 stars

Great hairdressers - thoroughly recommend.

Kirsty is a great hairdresser and made sure I got exactly the cut I wanted. She was really friendly and lovely to chat to. The salon was set up well with sensible/safe but not overwhelming measures taken, which meant it was still a nice experience to get my hair cut. Was quick and efficient service, but without being rushed. Will definitely go back!

9 July 2020
Unprompted review
McQueen Hair & Beauty logo

Reply from McQueen Hair & Beauty

Hi Victoria
Thanks so much for your brilliant feedback, we really value your comments and appreciate your support to your local
Independent salon.
McQueen team

Rated 5 out of 5 stars

Fantastic salon

Fantastic salon , amazing staff

29 March 2020
Unprompted review
McQueen Hair & Beauty logo

Reply from McQueen Hair & Beauty

Hi Lisa
Thanks so very much for your 5 star review.
Always value your feedback.
McQueen team

Rated 5 out of 5 stars

Really friendly and helpful

Really friendly and helpful. Always helpful with questions about hair care. I only been going to this place for the last 4 months and never had an issue.

25 March 2020
Unprompted review
McQueen Hair & Beauty logo

Reply from McQueen Hair & Beauty

Hi KF
Thanks so very much for your 5 star review.
We always value your feedback.
McQueen team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look