McQueen Hair & Beauty Reviews 

274
TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

Super service, really friendly, Jess is wonderful and the general feel is so lovely, I feel like I’m coming in to spend time with friends even though I’ve only been twice. I needed a big change and Je... See more

Rated 5 out of 5 stars

Simon at McQueen's is just wonderful. He managed a colour correction on my hair, that all other salons/stylists refused to help me with. Post chemo my hair grew back black grey, and was messed up els... See more

Rated 3 out of 5 stars

As usual a good haircut and pleasant staff for the greater part. I don’t think I’ve met the abrupt East European on the till before but being so insistent that I pay £5 for a 30p disposable mask left... See more

Company replied

Rated 5 out of 5 stars

My first visit to McQueen Hair & Beauty and I am very impressed. I had a consultation with Karen who gave expert advice on how to change my current style and highlights. I now have fantastic new sty... See more

Company replied

Company details

  1. Hair Salon
  2. Hair Extension Technician
  3. Hair product shop
  4. Hair removal service
  5. Hairdresser
  6. Waxing Hair-Removal Service

Information provided by various external sources

Hair & Beauty boutique specialising in hairdressing and beauty services, stockists of Kerastase hair care, Kevin Murphy and Neal & Wolf premium products. Beauty stockist of Decleor, Guinot, Lycon and Shellac nail care. Unisex expertise hair cutting, colouring and Keratin smoothing services. Comprehensive range of pampering beauty services, massage, facials and waxing for him & her.


Contact info

3.7

Average

TrustScore 3.5 out of 5

274 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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3.7

All reviews

(274)

7 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Si was very very reassuring and…

Si was very very reassuring and professional whilst piercing my ears 👍

22 March 2020
Unprompted review
McQueen Hair & Beauty logo

Reply from McQueen Hair & Beauty

Hi Lizzie
Thanks so much for your 5 star review.
We really value your feedback.
McQueen Team

Rated 5 out of 5 stars

Good to get my hair done

17 March 2020
Unprompted review
McQueen Hair & Beauty logo

Reply from McQueen Hair & Beauty

Hi Kar
Thanks so very much for your 5 star review.
We value your feedback.
McQueen team

Rated 5 out of 5 stars

Was looking for a new hairdresser to…

Was looking for a new hairdresser to cut and blow dry my hair as my regular hairdresser left the salon to have a baby & is not coming back.
I was very pleased with the results from this salon and shall continue to use them.

10 March 2020
Unprompted review
McQueen Hair & Beauty logo

Reply from McQueen Hair & Beauty

Hi Jacqueline
Thanks so very much for your amazing 5 star review.
We really value your feedback.
McQueen team

Rated 5 out of 5 stars

Always treated like a princess and…

Always treated like a princess and always look much better leaving than arriving! 😁

8 March 2020
Unprompted review
McQueen Hair & Beauty logo

Reply from McQueen Hair & Beauty

Hi Dawn
Thanks so very much for your amazing 5 star review.
We truly value your time to give us your feedback.
McQueen team

Rated 5 out of 5 stars

Very nice hairdressers

Very nice hairdressers, welcoming , professional, lovely staff , Lauren did my hair
& I was very pleased with the finish . Will definitely use again.

8 March 2020
Unprompted review
McQueen Hair & Beauty logo

Reply from McQueen Hair & Beauty

Hi Chelsey
Thanks so very much for your 5 star review.
We really value your time to give us your feedback.
McQueen team

Rated 5 out of 5 stars

Lovely friendly service and advise for…

Lovely friendly service and advise for my hair

8 March 2020
Unprompted review
McQueen Hair & Beauty logo

Reply from McQueen Hair & Beauty

Hi Sandra
Thanks so very much for your 5 star review.
We truly value your time to give us your feedback
McQueen team

Rated 5 out of 5 stars

At last a hairdresser who takes genuine…

At last a hairdresser who takes genuine interest and listens to you and does what you want with panache and flair and a whole lot of smiles and enjoyment.
Would recommend Si to everyone - pricey but worth it!

5 March 2020
Unprompted review
McQueen Hair & Beauty logo

Reply from McQueen Hair & Beauty

Hi Carole
Wow thanks so very much for your 5 star review.
We really value your feedback.
McQueen team

Rated 5 out of 5 stars

I went to mcqueens Tunbridge wells…

I went to mcqueens Tunbridge wells today for the first time I had Elise as my stylist I soon as I walked through the door my 3 yr old and I were made to feel very welcome my daughter was offered a seat and biscuits made me so much more relaxed Elise really concentrated on my needs I had such dry hair I was offered a conditioning treatment which has left my hair smooth and silk the cut was brilliant I was offered plenty of helpfull tips for home and I cant eprsss enough how brilliant my blow dry best I've ever had !!! Looked like it had been straightnes so so impressed thanks for making us feel wellcome mcqueens and thank you so much Elise very happy customer

2 March 2020
Unprompted review
McQueen Hair & Beauty logo

Reply from McQueen Hair & Beauty

Hi Nic
Thanks so very much for your wonderful 5 star review.
We really value you taking the time to share your experience.
McQueen team

Rated 5 out of 5 stars

Szandra was fantastic

Szandra was fantastic! She made me feel so comfortable and she was very personable and friendly. She really listened to what I wanted, which after a bad haircut experience at another hairdresser was just what I needed. She created a look that I wanted and I left feeling very well looked after. I will definitely be back to see Szandra and the McQueen team. What a great experience :)

19 February 2020
Unprompted review
McQueen Hair & Beauty logo

Reply from McQueen Hair & Beauty

Wow Lucy thanks so very much for your 5 star review.
We really value your feedback.
McQueen team

Rated 5 out of 5 stars

I enjoy the one on one attention from…

I enjoy the one on one attention from my stylist, her advise and professional job. All staff are very friendly.

18 February 2020
Unprompted review
McQueen Hair & Beauty logo

Reply from McQueen Hair & Beauty

Hi Cheryl
Thanks so very much for your 5 star review.
Always value your feedback.
McQueen reception

Rated 5 out of 5 stars

Brilliant

Brilliant! Helpful staff and customer service is fantastic, even the coffee is good and love Fiona’s knowledge of 80s music.

11 February 2020
Unprompted review
McQueen Hair & Beauty logo

Reply from McQueen Hair & Beauty

Hi David
Thanks so very much for your fantastic 5 star review.
We really value your feedback.
McQueen team

Rated 2 out of 5 stars

Not impressed

Booked in for full head highlights, root touch up and cut and blow dry.
Hair colour came out more a more gingery colour, which looked totally different in the salon than when i got outside in the natural light. Was then offered an express regrowth tint which was just my parting and hair line at the front.. which has not covered up the grey hairs and when my hair is up you can see the grey hairs anyway!!she took over 5 and half hrs to do this, with very little conversation either.

8 February 2020
Unprompted review
McQueen Hair & Beauty logo

Reply from McQueen Hair & Beauty

Hi Emma
So sorry to learn of your dissatisfaction.
Salon manager will call you today, as we want to fix this.
McQueen reception

Rated 4 out of 5 stars

Lovely staff...

3 February 2020
Unprompted review
McQueen Hair & Beauty logo

Reply from McQueen Hair & Beauty

Hi Lucoana
Thanks so much for you review.
McQueen team

Rated 5 out of 5 stars

Love my haircut

Lovely clean place, nice stuff!

30 January 2020
Unprompted review
McQueen Hair & Beauty logo

Reply from McQueen Hair & Beauty

Hi Isabella
Thanks so very much for your 5 star review.
Really appreciate your feedback.
McQueen team

Rated 2 out of 5 stars

Mix up with appointment times and date

Mix up with appointment times and date, not happy with not having blow dry after paying for it with a conditioning treatment I felt I didn’t either get.
Also felt staff did not know products they was trying to sell to me.
But saying all that the staff was very pleasant

28 January 2020
Unprompted review
McQueen Hair & Beauty logo

Reply from McQueen Hair & Beauty

Thanks for taking the time to share your feedback.
I can look into this matter if you are happy to email me your details.
McQueen reception

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