Thank you for being here for us in challenging times. To be honest, I have a lot of respect for all of you for make it easy to pay back our debts, and I wish I'll remember the name of the lady I've b... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very recently I was the victim of a fraud and had no idea until I was contacted by letter by Moorcroft. I was met with kindness and understanding and they undertook communication with Tesco Mobile.... See more
Company replied
This is a horrible time in my life where I literally overnight lost a very good income and now only get state pension! Having to deal with debt is daunting and I was dreading having to deal with de... See more
Company replied
As with all debt recovery you always think the worst, I expected to be told that the bill had increased, however I was pleased to find out that it had remained the same. Moorcroft’s customer relations... See more
Company replied
Company details
Written by the company
Moorcroft Debt Recovery Ltd. is one of the UK’s leading and well established Debt Collection Agencies. We provide consumer and commercial debt collection services in the UK for clients across key financial sectors. We understand that everyone's situation is different. Our aim is to understand your individual circumstances in order to agree the right solution for you. At any one time we are assisting over one million customers to help clear their debts, and you can trust us to handle your account in a secure and professional manner. Moorcroft Debt Recovery Ltd. is authorised and regulated by the Financial Conduct Authority. We are also members of the Credit Services Association and seek to adhere to their code of practice.
Contact info
Moorcroft House, 2 Spring Gardens, SK1 4AJ, Stockport, United Kingdom
- 01614752858
- customers@moorgroup.com
- www.mdrl.co.uk
3.7
Average
325 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 90% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Harassing customers
The company is really excessive keep calling everyday. There’s no need! Give customers a chance to respond before harassing them!
The response from the company stated they do not feel my comment accurately reflect the service I have been provided but they failed to mention how they have come to that conclusion….
21 June 2025
Unprompted review
Reply from Moorcroft Debt Recovery
Hi Gemma,
Thank you for taking the time to leave your business review. All feedback is very important to us as it helps to ensure we provide the best possible service, and act to achieve good outcomes, for our customers.
While we do not feel that your comments accurately reflect the service you have been provided, please be assured we are here to help. If you would like to discuss this matter further, please contact us by phone on 0161 475 2858 or visit our website www.MDRL.co.uk
With regards,
Moorcroft Debt Recovery Ltd.
Retrevement of payment
Your advisor today was open, patient, clear and straight forward with all the company's policies on what was expected of me .....never once was I judged by her for getting into this predicament
17 June 2025
Unprompted review
Reply from Moorcroft Debt Recovery
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
Reply from Moorcroft Debt Recovery
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
Theives
This company overcharged my account and have sent a letter advising they cant issue a refund. That is MY money, you have zero right to it.
Edit-If you had let the phone ring i may have actually had chance to speak to you- you 'called' twice i had my phone in my hand and it rang for maybe a second, im guessing so this could just be marked as a call was attempted on my account.
I have spoken to your agents twice on live chat, i sent an email four days ago which has been ignored. I will not waste my time trying to call just issue my refund, you have no right to have taken extra.
13 June 2025
Unprompted review
Reply from Moorcroft Debt Recovery
Hi Leanne,
Thanks for sharing more information about your experience with Moorcroft. We've tried calling you to discuss further but were unable to get through.
Please be assured we are here to help. Please contact us by phone on 0161 475 2858, email customers@moorgroup.com, or request an online chat with a live service agent at www.MDRL.co.uk to discuss this matter further.
With regards,
Moorcroft Debt Recovery Ltd.
Reply from Moorcroft Debt Recovery
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
Not impressed
Not impressed, a company dealing with finances yet tell lies, been promised and promised and email I need for weeks now and running out of time, have I had it, nope...so call up and go though it all again and another promise of an email, even confirmed my address, alas, no email...shame on you
28 May 2025
Unprompted review
Reply from Moorcroft Debt Recovery
Hi,
Thank you for taking the time to leave your business review. We have tried reaching out to you about this so we can provide further assistance, but have been unable to get through by phone.
If you haven't already, please check your email inbox for correspondence sent by us, including any junk email folders that mail may have been dropped into.
If that still doesn't help, please be assured we are here to help. Please contact us by phone on 0161 475 2858, email customers@moorgroup.com, or request an online chat with a live service agent at www.MDRL.co.uk to discuss this matter further.
With regards,
Moorcroft Debt Recovery Ltd.
Have dealt with Moorcroft over many…
Have dealt with Moorcroft over many years ,always respectful and willing to listen to your situation and come up with a solution,as long as your are respectful to them .
3 June 2025
Unprompted review
This company does everything possible…
This company does everything possible to make your debt problem easy to repay be honest I have personal health issue but explain to staff only happy to help you
6 June 2025
Unprompted review
Excellent customer service
Excellent customer service
Was offered options
My query’s were sorted out quickly
23 May 2025
Unprompted review
Reply from Moorcroft Debt Recovery
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
Moorcroft Are Trying To Solve A Issue I…
Moorcroft Are Trying To Solve A Issue I Have With 02
10 May 2025
Unprompted review
Reply from Moorcroft Debt Recovery
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
Moorcroft are Phishing! Beware!
They sent me an email saying I owe eBay a few quid. (I don't).
I contact them and they won't discuss without me providing my home address and date of birth.
No chance, if they had that information they would have written to me already instead of some shady email so I ring off.
19 May 2025
Unprompted review
Reply from Moorcroft Debt Recovery
Hi,
Thank you for sharing further information about your experience when contacting us. Just to let you know, when our customers contact us we look to verify their identity before discussing their account. This is to help ensure all customer data remains private and secure.
Please be assured we are here to help.
If you would prefer not to speak with a live service agent but have a query about an account, please log in to our website and select dispute/query from the navigation menu to tell us more. You can also upload any documents you may have in support of your query.
So that we can handle your query effectively, please include as much information as possible. For example, if you think an account has already been paid, include as much information about your payment(s) as possible i.e. payment dates, amounts, payment method and any references you have.
When we receive your information, we'll review it and, if appropriate, refer to our clients on your behalf.
With regards,
Moorcroft Debt Recovery Ltd.
Reply from Moorcroft Debt Recovery
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
Moorcroft's repayment plan is working for me.
I got myself into difficulties paying my credit card debt. I told my bank, and they referred me to Moorcroft to recover this debt.
I have found Moorcroft to be non-judgmental, polite, helpful, and fair in assessing what monthly payments I can realistically afford to pay, and setting up a repayment plan which is working successfully for me.
19 May 2025
Unprompted review
Reply from Moorcroft Debt Recovery
Thank you for taking the time to leave your business review. We are here to help our customers and it is great to know our service met your expectations.
Empathic Agent!
8 May 2025
Unprompted review
Great company when people hit hard…
Great company when people hit hard times they listen and help without any stress
2 May 2025
Unprompted review
An efficient and professional company.
1 May 2025
Unprompted review
I was nervous at first
I was nervous at first, but Eliose soon put me at ease. She was softly spoken but very knowledgeable and completed my application and gave me my new payment. She provided me with bank details so I could make a payment that day and also details so I could set up a standing order. The service I got was excellent and would recommend Moorcroft. Thank you.
24 April 2025
Unprompted review
Good customer service when you need to…
Good customer service when you need to contact them
28 April 2025
Unprompted review
Overall I reached my goal paying off
Overall I reached my goal paying off. I had full control what I paid into via standing order. No negative as I had paid every week. Small amount but cleared over year ish.
Phone conversation helped me know exactly what needed to pay For balance.
30 April 2025
Unprompted review
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