Medequip UK Reviews 330

We were given a time bracket for the delivery of items.

After that time slot came and went, I called them,they said they are delayed due to an emergency.
I asked why wasn't I informed? She stated that we don't have time to call everyone.
We were promised they delivery won't be too delayed.
I remained at the property 2 hours later (so 4 hours after the time slot) I called again, and I was told the deliver won't be today.

Considering all of the service users are vulnerable and yet they don't seen to care or have anything in place to inform if they are running late or cancelling. I feel the service is diabolical.

As I type this I am now 2 hours in to they re deliver time and nothing.
I received no text with a time slot. I had to call them.
I explained that I had been waiting all day.
No care was given no apology offered, nothing.

Waited over a week for someone to attend the bath chair for my partner as the battery is flat and will not charge. As he is on dialysis he is unable to have a shower as he cannot get the dialysis equipment wet. Mediquip said they would come out on Wednesaday which is today but someone rang and said it will now be Friday! This is not good enough leaving someone so poorly to not be able to take a bath for so long.

We were told we would have a delivery on Thursday of essential equipment for my father who has weeks to live. When we contacted later in the day we was told that the van broke down and would be there first thing Friday morning. We phoned Friday lunchtime as still hasn’t come and was told that there is no room on the van and would be Monday, although we were told that it had been on the van and broke down. So one of these is false. Also we have spoke to other medical services and they have been given complete different stories.
To treat people that are dying and need this equipment emergency and about the lies that you company have said.
After 6 phonecalls between them and others they finally decided to get it on an emergency as mum is vulnerable.

This company is incompetent & employ staff that do not care about customer service, the company must pay minimum wage ( peanuts) & obviously employ monkeys.
Yet the Local Councils still keep awarding them contracts?? This is what we are paying our council taxes for, so the Local Authorities can award contacts to companies that are NOT FIT FOR PURPOSE.

Had a phonecall while on a respite holiday. They were informed of me leaving that I would be away until the end of month. Had a phone call from a very rude woman wanting to deliver the items for my Aunt who cannot get to the door. Explained that the carers were the only ones that could accsess the front entrance. "Well what are we supposed to do with the equipment then ? When are you going to be back ?" Was the response. Told the date ill be back and she abruptly hung up. Will be purchasing my Aunt her own equipment now and informing the council.

What an awful company (Leicester).
The hospital ordered a bed for my Mum, to be able to go home. The slots are 4hrs long, so you have no idea when they are turning up. My Mum died a week ago, I rang to get the bed collected, again they gave me a 4hr slot, when it got to 31/2 hrs, I rang them. To be told the engineer had to go home, for an emergency, no o e had called me to let me know. They said someone else was coming out, but did not know how long and would get them to call me, when they are on their way. What a terrible company, they just dont seem to care.

I've had my 'bed lifter' for year's now and had an engineer called Mark come today to give it a service, not only did he find that the securing straps were all wrongly set up he also identified that the unit itself was upside down. Not deterred by all of this he basically stripped it all back to basics and with his determination and hard work put everything as it should've been on the initial installation, I can't thank Mark enough for all his efforts, he's a credit to the Medequip service team and represents the company at ground level flawlessly, his customer service skills are second to none. I sincerely hope that when his line manager is made aware of my comments that he receives the recognition he so deserves!!

Rude and disrespectful. I was not informed of a visit to repair my wheelchair. Upon returning home I was informed by a 3rd party that the engineer had turned up and was rude and disrespectful to my elderly father who is deaf and has dementia. Not impressed.

Ever since medequip to over the contract from the previous company they have been atrocious my mother has a pressure mattress which has to be changed every few months ordered a replacement sent wrong one when informed they replied that's what's on there system and we have to get our OT to review but funny enough the correct mattress was on there system previously. When I spoke to the call centre they was as helpful a blind man in a dark room.

This is the second time they have said they were delivering equipment, both times never turned up. Was supposed to message with a time slot in the morning and received nothing

If I could give negative stars I would.

Do not turn up to appointments. Do not call you to tell you.
Extremely rude. And do not ring you back.

Booked a nebuliser service last week, no-one came.rang & was told no-one was in. The same happened yesterday & again I was told I wasn't in. I was annoyed & asked them to explain what's going on - that's when she confirmed the address, it was my old address I left 6 years ago! They'd managed to attend my new address for 4 years, but didn't turn up last year - I assume for the same reason. How can this happen? Dreadful service.

Called up medequip to ask if I was still getting my delivery today (rebook from Monday as it wasn't on van once the delivery driver turned up) to be told my shower chair wasn't in stock, I asked her why the delivery was booked if it's not in stock, she said because they were due to have stock in, I said ok but why book Monday as well, (the delivery guy has been down for a delivery hence why he turned up) the she treated me like i was stupid as was so patronising towards me "right let me try to explain" I get there is no stock, my point was why are you giving customers delivery days if you aren't 100% sure if that item is in stock, I should have been notified both those days that there wasn't one in stock, a second day shouldn't have been made until it was in stock. Also don't treat us like we are stupid, as 9/10 it would be the person with the disability calling you, unless their career has to, so that behaviour is ableist

Refused to supply my step son who requires 24h care with bed hoist and air-mattress as we are the second home!
In response we got told it’s our problem that he lives in 2 home (as they already supply there moms home!) Whoever was on that phone had no compassion and he’s a disgrace to this company. Maybe they need to have a look at their reviews and they work their strategy!
Absolutely disgusting! Bring Back NRS!!!!!

**Update on below. Spoke to someone today Matt who was the only person who put themselves out to update us and help. Bed arrived finally and the technician was lovely as well. Doesn't change my general view of the whole debacle.**
Frankly I'm surprised they have as much as a 1.9 star review average. Mother in law has advanced dimentia and is non weight bearing. A hospital bed was ordered for her by our NHS dimentia care team. We spent two days waiting after being told it would be delivered each day receiving no update to say it wasnt and 5 days later no bed. Each time we ring we are promised a call back and none are received. We asked to speak to manager and again are told we would be called back but never receive a call. Meanwhile my wife's mother has remained on her sofa incontinent and very difficult for carers to change due to her condition and not being in a bed. They keep saying it will be delivered and each day no show. They are totally useless uncaring and only interested in their vast 240 million pound turn over and multi million pound profit. I I tend to take this up with my MP once we finally get it delivered. If you have a choice avoid at all costs.

Appalling. Decided to cancel a collection without telling us. We had to sit with a hospital bed for over 2 weeks. Disgraceful company,

We have a lot of equipment for our disabled son and Medequip have are the company chosen by our NHS system to provide/maintain most of it. They are TERRIBLE. Very often they don’t show up, they are rude on the the phone, rude in person, the equipment is often faulty and or dirty. And they don’t seem to care. The fact that they have a 1.9 star rating is a bit of a clue. How did they get this contract?

Awful service and company, no care taken in your house or any equipment they’re providing. It’s like cowboy builders but delivery men. The items will come in an awful state and just be careful they don’t ruin your house at the same time. None of the delivery men care they just say to pass it on to someone higher up. It would be nice to see people who cared about this particular specialty taking care and concern of peoples houses and belongings.

If I could give 0 stars I would. My father in law passed away and I contacted Medequip to collect his bed.
They gave me a date but said they couldn't give a time. On the day I travelled over an hour to sit at my Father in laws to enable them to collect the bed.
I then received a phonecall saying they were changing the day to the following week - I explained I had travelled over an hour and for me it wasn't as easy as them just changing the day.
The lady said she would see what she could do, phoned me back and said they would be there that day.
I then sat in the flat for 13 hours and despite calling 3 times to check somebody was still coming - and getting reassured they were nobody came.
I then called again and rearranged the delivery for a Saturday in 2 weeks and explained I lived over an hour away so would need notice as I wasn't prepared to sit their all day again.
The following Saturday they phoned to say they were 20 minutes away - I explained that firstly they had the wrong week and secondly I was over an hour away. The gentleman on the phone basically said it wasn't his fault and put the phone down.
I logged an official complaint which I have now chased numerous times.
At one of the hardest times for my family we then had to deal with this.

Promised to deliver in a 2 hour window, then delivered half an hour before. When we tried to call them and started to complain they claimed they couldnt hear us and cut us off? We could hear everything they said. We had left 2 numbers for them to contact us about delivery, in case it changed and specifically gave them a preferred number on the day. They did not contact us.