Medequip UK Reviews 330

If I could give 0 I would. Had a riser recline delivered yesterday which stunk to high heaven of smoke, perfume/aftershave and there was this smell I could not out my finger on. After sitting on it and the smell getting stronger, we decided to take a closer look. There was a cigarette burn hole in the cushion, staining on the arm rests and what looked like a piece of dried sick. We unzipped the covers to find urine stain and dirty memory foam (the memory foam has a removable centre which had been changed but the outside foam was sticky and stunk of urine. The smell of everything combined is the exact smell of care homes after someone has passed away - I know because I’ve smelt it.

A replacement chair was delivered today after a very brief conversation on the telephone yesterday where we were told to put complaint in writing. It absolutely stinks. Not as bad as yesterday but it still stinks. The only part that doesn’t is the bit you sit one (which looks and smells new - these parts are removable) but the back pillows (also removable) and the unit of the armchair absolute stink.

If this is the smell of cleaner, the fact that it smells how it smells indicates that the chair was disgusting before cleaning. I absolutely dread to think what was on it, if this is the smell of cleaner. Nothing, and I mean nothing should smell like this if it’s genuinely clean. Cleaner should not smell like it’s masking something worse. My whole house stinks even with airing it out for hours.

I have literally sat in someone else’s bodily fluids and not even had so much of an apology.

I will be taking this as far as possible as this is an absolute disgrace. I’m thankful I had someone with me to help me advocate for myself - absolutely dread to think how someone without an advocate would deal with this.

Fourth attempt to fix my son’s chair, which is falling apart.

1st attempt - Engineer came and tightened everything up “as much as I can.” Was loose again within days.

2nd attempt - Non-engineer came with an electrical PAT tester. The chair does not have electrics. He knew nothing about the chair and spent ages with my tools, trying to fix it, the net result of which was the straps were all in the wrong places and we had to take the chair apart again to put them back.

3rd attempt - Non-engineer came with some spare parts, none of which were correct for the chair. Admitted knowing nothing about the chair.

4th attempt (today) - Text message came at 8am saying they’d be here between 8:45 and 12:45. I waited and waited, saw a medequip van pull up across the road, deliver a wheelchair and drive away. They DID NOT EVEN TURN UP! When contacted they said they forgot to cancel the appointment, which makes very little sense.

Disgusting customer service, coughing loudly down phone when chased delivery slot of four hours which they didn’t adhere to, said they would arrive before 6pm no apology absolutely terrible!! I sat in all day as I needed the equipment, and wasn’t able to visit my terminally ill parent, what a waste of a full day I can literally never get back,
The NHS needs to stop handing out work to companies like these it’s money for nothing, better to give customers credit at more respectful firms where they could source equipment themselves.

I never did get a call so had to leave the property and assume no one would come. The technician, Peter, turned up and did the work by 14.14.
I then got a text at 15.21 to say he was on his way having been told the appointment would be between 09.30-11.30.

I think that Medequip have a problem with their Comms technology to say the least, could not get through and was 17th in line to be answered and then 21st half an hour later! I did not get the call we were promised and timing, well what can I say.

When they called me to book the installation, they left an incorrect number on my answer phone, it appears part of the business has been sold off or passed on to another company, it actually took several attempts to hear the answer message as the Medequip caller was very quietly spoken and not particularly clear, not a great help for people with hearing difficulties.

I recently took delivery of a bed and commode for relative.
I was beyond impressed with your delivery guy - I think his name was Steve. What impressed me so greatly was Steve's attitude. He showed enormous sensitivity and care, clearly recognising/understanding that the health and prognosis of my relative is not good. His choice of words and his caring manner were exemplary.
Thank you Steve, you are a credit to Medequip.
The delivery was in Birmingham.

Get a four hour time slot for an half hour job maximum fitting a grab rail.
Absolutely waste of time firm to deal with. No effort to make enquiries for you, for a more specific time.
Why oh why do social services use this amateur firm

Seems like this company was once good but currently not any more. I ring up to book a chair for my partner if he gets out of the hospice. I specifically state mornings only. No delivery arrives. Speaking to Medequip on the phone and they can't guarantee times. It's stressful enough having an ill relative without having to waste time waiting on a company who can't even turn up. I want to be spending time with him, not hanging around on non existent deliveries. Poor job Medequip.

After reading the reviews on here, didnt hold out much hope for a smooth pickup, well, how wrong we were, a lovely guy turned up, was very professional and polite, he dismantled my husbands hospital bed, without any issue, and took away a couple of other items as well, he was considerate of our home, and even said hello to the dog. We were more than happy with Medeqips service, with delivery and pick up.

On delivery they said they knocked on the door, never heard them and no card, called them and they said we will rearrange, my husband was coming out of hospital on palliative care, yes they did end up delivering but alot of stress added to the the pain, but on collection disgusting, my husband passed away, I called them they advised with bereavement they collect asap, just received a message collecting Monday 5th February 2024, my husband passed away 26th January, so not only are we all suffering in pain for the loss of a dad who was only 56, but looking at the bed everyday in which he passed away in is very hurtful, I called on several occasions asking to collect, but all I got was we are waiting on empty van to collect. Disgusting.

Excellent service by two blokes delivering a raise and recline chair for my dad (stoke on Trent) I hope this feedback gets back to you and your managers

Thank you again

Great when they delivered equipment - but omg, try to get them to collect when it was no longer required.
Booked collection two weeks in advance, I struggled to place the several pieces of equipment at the front of our house (under cover) to be helpful. They didn't turn up, phoned office only to be told that they would collect two days later and to leave the stuff where it was as there were no other slots available. Yes you guessed it - they didn't turn up again!! Phoned office again - given collection date for next week, asked if we could return it ourselves - think that is a no, we are disabled and don't have transport.
NHS and councils need to look at why they are losing equipment and money!!

Awful company, 1st they arrange visit & then don't knock on the door, put a 'missed' card through the letterbox so you have to rearrange & then the same thing happens again; delivery on third attempt!. When collecting said item the office don't pass on information so nearly missed the collection! Shocking service from local council.

Truly awful service, cancelled collection numerous times.
Time slot on the third occasion not kept to as the driver had been rescheduled.
No communication from mediquip at all

I had the PIU-90625 perching stool delivered after ordering less than 48hrs ago. Delivered by DPD. Very good service and quality product.

Upgraded my rating as the staff at Medequip's Stafford office are friendly, very helpful & they managed to resolve my previous issue efficiently regarding a previous non-collection after I'd waited from 9:00am to 4:00pm. Both items of medical equipment used by my elderly Mum collected a week later. Thank you.

Incompetent, uncaring, frustratingly unreliable company who should be banned from working for councils providing equipment. They regularly fail to keep appointments, fail to notify you when they aren't coming. Promise to give time slots but don't, even go to the wrong address. They don't know what equipment they've got installed or on loan. Terrible customer service. Even their own engineers think they are an awful firm. Unfortunately if your council uses them you're stuck with them.

I have had great service, when the equipment was fitted at my fathers home who has dementia, we recently had a call to have the bath chair serviced, the gentleman that came Andrew was so kind & thoughtful we missed his early slot as i live 20miles from my dad, he said he would try & fit me in if he could, he called me and returned later that day. True gent, THANKYOU wish there were more ANDREWS in the world like him.

J bates ( daughter)

Invariably rude and unhelpful. No customer service

Imran was fantastic. A very efficient, clean and respectful service. Recommended.

Wouldn't trust this company to deliver anything on time.
Father is 95yrs old and service was requested for this company,by professionals to provide a hospital bed,time was supposed to be 9.30am-1.30pm.At 2.00pm ,after spending all morning preparing for the delivery,they had still not arrived phone call after phone call, they arrived,at 2.20pm.2 man delivery yet only 1 put the equipment in.other one stood around being nosey.
The service they now provide has deteriorated since we had to use them in the last 10 yrs.
If your paying ,go else where.If this seecicr is providefd via NHS,I suggest you complain to the highest level,if you dont get the service you have been promised
Shocking service as to compared to what they used to provide 10+yrs ago .