MediaMarkt Reviews 

Very good products and good promotions

Great service.

I purchased a €787 phone through MediaMarkt’s website.

After 6 month the camera, flashlight and volume stopped working without damage. Samsung confirmed via IMEI that the device is a US model and not intended for sale in the EU, meaning it cannot be repaired through the European service network.

The seller listed on the order (Red Thunder) does not respond to emails and their phone number does not work.

MediaMarkt states they are only an intermediary and will not take responsibility, despite the purchase being made through their website and checkout system.

I have now been without a working phone for over two weeks and rely on it for work.

I am currently proceeding through Spanish consumer protection channels.

I will update this review if MediaMarkt resolves the situation.

Don’t call it delivery and INSTALLATION when they only put in the electric cord

I bought a new TV online. After 2 months it went black. I returned the TV in december to mediamarkt Mallorca because a 3 years guarantee applies. Since then nothing but standard mails with apologies but no repair until now. I sent them several times the same info over and over again but nobody seems to be willing to solve this. This is the most lousy service I experienced ever.

Todo excelente

Efficient.

I am writing to formally express my disappointment with the level of service I received at your store in Palma ocimax yesterday, 12.02.26, while purchasing a hob valued at over €400.

After selecting the product, I inquired whether I could take the item home immediately. The sales assistant confirmed it was in stock but noted the item was heavy. When I asked for assistance or how to transport it to the checkout, she simply told me to "go find a trolley."

After spending considerable time searching the store, it became clear that there were no trolleys available. It is unacceptable that a customer spending a significant amount of money is:

Left to struggle with heavy, fragile appliances without staff assistance.

Given dismissive directions to find equipment that the staff should have known was unavailable.

Buying a major appliance should be a smooth experience, yet I left your store feeling undervalued and frustrated. I expect better service from a major retailer like MediaMarkt, including proactive help with heavy lifting and accurate information regarding store equipment.

I look forward to hearing how you intend to improve your floor service to ensure other customers do not have this same experience.

Best regards,
I am considering never to use your brand

Washing machine has a leak and is still under guarantee. We still haven't been given any information about when it will be repaired. Just automated email responses. Quick to take your money, ignore you when there is a problem. Telephone customer service were helpful but couldn't give any information about when it will be repaired because process was started by email as instructed by mediamarkt. Useless.

Update: thanks for yet another automated reply to this review. You still haven't contacted me or resolved the issue. If the product is under guarantee you are obliged to make sure it is repaired. It has been a week with zero indication of when the repair will be.

Compro una nevera reacondicionada de calidad excelente segun mediamarkt, que apenas se nota nada y la nevera lleva un golpe espectacular chafada de un lateral

Great staff, great range of products.

I ordered appliances via the app, but then had to cancel my order the next day, even though the delivery date was three weeks away, medium market never cancelled the order on time. I kept calling them every other day to make sure the order was cancelled and will not be delivered yet they still delivered the order to my house and install the wrong appliances. It’s been an absolute nightmare to try to resolve this situation throughout the entire process and now I’m stuck with appliances I did not want.

I have ordered my dishwasher more than 3 weeks ago. They have delivered one after 10 days with a huge dent on the side and they have returned it spontaneously. I had to wait additional week, and the second one received was also dented and, additionally it was used and dirty inside! Unbelievable, buying a new product and receiving a product dented, used and dirty! Moreover, they have not provided any solution to the issue, they have not offered immediate reimburse or voucher to compensate the fact that I have paid and after a month I have not received my product! The worst of the worst in terms of quality of the product, delivery and customer support!

Had two experiences in this place.
Everything went smoothly but queues were large only once for no reason (felt like only one worker was doing the job)

Mediamarkt delivery partner Paack is fraudulent.

I paid an extra €2.99 for Express Delivery from Mediamarkt on 28.01, which was clearly advertised as same-day delivery (18:00–22:00) for orders placed before 13:00. I placed mine at 10:40, well within the timeframe.

Without any notice, the delivery was moved to 29.01 (18:00–22:00) — already breaking the agreement. Next day on 29.01 at 14:17, the Paack driver called saying he was at my door despite the promised delivery window being hours later that evening. When I explained this, he acted as if he couldn’t hear me. At 18:09, I received a notification claiming delivery was “attempted” when it clearly wasn’t. I was home that time waiting. I tried calling the driver back — no answer.

The next day (30.01), the situation repeated. At 20:56, Paack again marked the package as “attempted delivery” even though I was home waiting from 17:30 onward. Their so-called “proof” was a 7 lines of grey image on their tracking page. I have a screenshot proof of it.

After paying extra for a service promoted as same-day, I have lost three days waiting and following up, still with no delivery. Now my package is being returned to Mediamark for no reason at all. This express service is misleading, and Mediamarkt’s partnership with Paack reflects utterly poorly on their reliability.

I will be filing an official complaint with the local consumer protection agency (Oficinas Municipales de Información al Consumidor), as this is a paid service that was never provided and Mediamarkt just brushes responsability to their partner Paack.

Don’t waste money on Mediamarkt’s express delivery, it doesn’t work.

Terrible, terrible, terrible delivery service for installation of TV. I purchased a TV online and foolishly agreed to pay €99.00 for installation of the TV. I was promised a call within seventy two hours ( which is quite long) to arrange an installation date. More than one week later and nothing has happened! I spoke with a representative who told me they would send me an email confirming that he had raised with the relevant department, and I am still waiting for that email. I contacted them via chat to ask when can I expect installation, this is the reply via text -To help us proceed securely and protect your privacy, please provide the following details: Email address
• Full name
• Contact phone number
• DNI/NIE document number
Once we receive this information, we'll be able to assist you further.
Thank you for your cooperation.
09:01

Before I managed to type a reply, I get this - Since we haven't received a response from you, we'll go ahead and close this session.
If you have any further questions or need assistance, feel free to contact us again via chat or by calling 900 205 000.
09:01

You’ll notice that the “closing of session” message comes in less than one minute from the original request!

They expected me to type a reply in less than a minute but they made no reference to me waiting one week for them to come back to me!

Do yourself a favour and do not pay for any installation from them.

I am not interested in the standard reply they always give here… We are sorry and we are looking into this.

Keep looking, it’s a black hole!

Now I want a full refund for failing to turn up on time.

Very good experience