MediaMarkt Reviews 

absolutely horrible customer service. i bought a smeg small appliance and after a couple of uses was leaking. since beginning of november til now i brought it 3 times for repair!! got it back worst then before and absolutely dirty! asked for refund and said is not possible (still in warrenty btw)... absolutely outrageus!! what a disaster!! avoid them!

I had a great shopping experience. I placed my order late in the evening and got part of it 2 days later in the afternoon, basically 1 day and a half later, delivered to my door.
It was very fast and convenient, plus I’ve already tried the items I ordered and they work great. I will definitely order some other items upon necessity again!

Warning!!! Bought an IPhone at Media Markt. Sold on free insurance. Then an automatic insurance starts that if I continued it would have cost me 600 Euro. Discovered it after a couple of months. Now we come to the horrible thing. When I get service after a long time, the girl is not authorized to cancel the insurance. In addition to all the time it took me to get to the cashier. I have to sit in a phone queue and then provide two ID numbers. So when you buy a phone from Media Markt, it includes a free insurance that is then expensive and you cannot cancel the insurance but have to go through the same procedure as me. Beware of this company and especially their expensive insurance that they sell externally!

Purchase was good. The pickup was not so good.

No issues at ordered and picked up in 2 days

Thank you MediaMarkt,

I have to give you 5 star for an amazing delivery experience, your communication with regards to when the item would be delivered was clear and precise, your delivery team on the day were world class, great communication and super helpful (Even spoke good English which was appreciated and helpful), please pass on my gratitude. I will definetly be shopping with you more. George R La Manga Urbanization.

everything is good, accept the attendants are few.
Your Company lose sales if a person is given time to think when they come into your store. I speak from my experience I have gone to MediaMarkt several times and walked out because not buying what I went there for.
1. I changed my mind, I felt like I did not need the product after all, that's all it takes is to find the smallest irritation to justify not buying the product
2.I got tired of waiting for help.

I bought a new phone in December 2025 and, although the staff were very nice, the main thing they were concerned about was selling electric via total energy to which I unwittingly obliged ( it had better be worth it! ) and after half an hour or so, equipped with new phone made my way to the phone service to transfer my details. Well, there was a notice by this time saying ‘gone to lunch, be back in one hour’! Aaaaghhhhhhhhh! The man was still in the store but refused to do the job! I had to do it myself at home, Today, 21st January, back at same store, Zenia Boulevard, bought another new phone for my husband, lovely staff, very friendly. Can we get someone to transfer old data to new phone? No! No one here to do it! Why? So frustrating! Took phone home, did it ourselves to a certain degree! Not ideal, bad customer service!

I went to buy a fridge freezer and noticed the printed bill says:

39.99 twice, he reassured me this was for delivery and removal. Then below this they're were, removal of old appliance 0.00.

I then asked the lady at the check out just before I paid for it. She's says, 39.99 is for delivery, the other 39.99 is for the warranty.

Hmmmmm, ok two different stories. I them challenge this and state I don't want warranty, and if I did i should of been given the option. I wasn't. It was automatically added without any explanation, and yet with a lie that it was for removal of the old appliance.

Then, to get this removed was another challenge. She's said go back and ask him at the appliances desk to change it.

I did this, he was no where to be seen. I then asked another colleague, he then walked off and said go and find someone else. I was stunned with the absolute lack of any form of customer service.

I then walk back to the lady and explain no one will help. She then had the power to change this for me. If it was that easy, why send me away. What is obvious is that some staff at media mart cannot be bothered to help you.

The other concern is that they then add warranty automatically. I realised they did this with my washer earlier last November, I then had to go back and get my 50 euro refund.

Whether this is a bonus scheme for the staff, I don't know, but what I do know is that this is not legal, it's theft and 100% unacceptable.

I would advise anyone buying from media mart to check and check again what the printed paper says when buying a larger appliance or you will be ripped off and at a loss without even knowing it.

Bad service media mart!!!!!

Hardly any staff working there so always a long waiting to speak with someone who in the end knows very little about what they are supposed to be selling. I’ve stopped going there now as it’s a waste of time. At least in the Marbella shop anyway.

I had to buy urgently a Xiaomi Mi Band 10, have just 30minutes after work, so I purchased the product online to pick it up at Mediamarkt in Córdoba/ Spain.
Was saying in 30minutes it would be ready. I waited 2 hours and after work passed there, waited on queue for looong time to hear my product was not ready!!! So I cancelled the product and had to buy another one over there, much faster than buying online and selecting to pick it up on the shop. Useless service, the lady from the till wasn’t nice doing weird faces. After sharing the experience with a colleague, her wife told me it already happened to her, exactly the same.

Muy bein 100

I made an order online (within Spain), scheduled the delivery to last Saturday (as I do not work at the weekends). Then I received an email saying it would arrive within 24-72h business days (with compensation voucher of 30€ redeemable only for another purchase and limited by a few month). Ok, fair enough but now it has been 3 business days (72h), I haven't heard from anyone and there is also no phone contact to Mediamarkt (only email which they don't even bother to reply) and the delivery company was not helpful either but at least they answer with no solution. This is absolutely unacceptable as I am a working person and I have noone who could be waiting all days long at my home for delivery which doesn't arrive even when they promise. They are unreliable, unhelpful, it is impossible to contact them (no phone number, no answer to their email), I would like to complain and I would never buy from them anything anymore! Don't buy from them, you can find same things from another websites with same prices. If I am wrong and this is not fault of Mediamarkt, then please change your delivery company, this cannot be acceptable.

Just got home from your oviedo store with my BRAND NEW phone which turns out is NOT brand new.
The manufacturers seal was broken and covered over with media markt tape, there is no protective fim on the screen and there is NO SIM TRAY, so not only have i been sold a clearly second-hand phone AS NEW but i couldnt use it if i want to. What a SCAM.
i will return to the store a 90 round trip in the car and i will be requiring a full refund.
Please other buyers be aware.

Absolutely useless at delivery. Ordered from them, and was told 2-4 days for delivery. Questioned via WhatsApp after 7 days, and told "Oh, 2-4 business days". OK.
Now at 8 business days, I am told it is out of stock locally (I knew this or would have bought in store), and Is being shipped from Las Palmas(!) , but they can't give a tracking number or estimated delivery date! Useless

You kept me updated every step of the way, your delivery drivers called and let me know they were on their way and I could send location and they installed it with no fuss!

Easy to order and rapid communication.Delivery prompt a as nd on time. Driver very pleasant.

I returned a broken purchase they sent me, I returned it a month ago and they still have not refunded me.

I have contacted their customer support and they say they cannot help, utterly useless!

My order never arrived!!! Already waiting now for more than 3 weeks!!! It's a shame!!!! I write, they answer, and then???? nothing anymore!!!!! No one knows where my svreen is today??????????? Thiefs!!!!!!!!

Good website, with good selection of choices, good prices and great service. We use MediaMarkt regularly and are always pleased with the service.