My order was changed to another country as a supplier. When I received the box today, all the cool packs were liquid. I am afraid the Botox will be damaged by the heat from transport.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The products/meds are at a great price and the customer service is excellent. They are on top of making sure your order arrives and that you are pleased. The only issue I had was the cool packs arrivi... See more
Company replied
Hi, Thank you for your support and for resolving this matter so professionally. I appreciate your assistance, clear communication, and the effort your team made to ensure everything was handl... See more
Company replied
Although my package took longer than expected , it arrived still cold and I feel the efficacy of the products will be good still. FedEx carries more of the blame and it’s not something that can be av... See more
Company replied
Company details
Written by the company
Since 2007, Medica Depot has been a trusted provider of affordable health and beauty solutions for medical professionals worldwide. Our product range includes dermal fillers, mesotherapy treatments, and orthopedic solutions. It is specifically chosen for health professionals, plastic surgeons, dermatologists, licensed estheticians, and other specialists. We proudly feature renowned aesthetic and medical brands like JUVEDERM®, RESTYLANE®, TEOSYAL®, ORTHOVISC®, and more. We back each purchase with a 100% money-back guarantee, a rewarding referral program, and dedicated VIP customer service for every client.
Contact info
4.2
Great
624 reviews
Asks customers to review
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Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from Medica Depot
We’ve got a manager checking on this for you.
Reply from Medica Depot
Thank you so much for your kind words! We're glad to hear you're happy with our service and products. We truly appreciate your support and look forward to serving you again!
Great first experience
Great first experience! I recently signed up for an account. The process was very easy, great selection of products and I was very happy with the quality of my first purchase.
7 April 2025
Unprompted review
Reply from Medica Depot
Thank you so much for your kind words! We're thrilled to hear that your first experience with us was a great one. It's wonderful to know you found the sign-up process easy and enjoyed the selection and quality of your purchase. We look forward to serving you again soon! 😊
Jill is so amazing!!
Jill is so amazing!!! She texts and calls back in a timely manner, is always so friendly,& lets me know when there are deals on certain items!!! This company has been nothing but amazing to me! Thanks!
17 April 2025
Reply from Medica Depot
Thank you so much for your kind words! We're thrilled to hear that you've had such a great experience with Jill—she truly goes above and beyond for our customers. We'll be sure to pass along your praise to her! We’re grateful for your support and look forward to continuing to provide you with excellent service and great deals. Thanks again! 💛
I received my Dysport order very…
I received my Dysport order very quickly, and the cool chain was perfect and still cold, thanks to the great packaging. Thank you, Medica Depot!
18 April 2025
Unprompted review
Reply from Medica Depot
Thank you so much for your wonderful 5-star review! We're thrilled to hear that your Dysport order arrived quickly and that the cold chain packaging kept everything perfectly chilled. We truly appreciate your kind words and look forward to serving you again soon. – The Medica Depot Team
Quick delivery and product was great
7 April 2025
Unprompted review
Reply from Medica Depot
Thank you so much for your kind words! We're thrilled to hear that your order arrived quickly and that you’re happy with the product. We appreciate your support and hope to serve you again soon!
Very helpful! It was very small issue with my order, it was resolved very reasonable and fast! Thank you!
Very helpful!
23 March 2025
Reply from Medica Depot
Thank you for your kind feedback! We're thrilled to hear that your issue was resolved quickly and efficiently. We truly appreciate your support! 🌟
Reply from Medica Depot
Thank you so much for your kind words! Your feedback motivates us to continue delivering excellence. We truly appreciate your support! ⭐
Reply from Medica Depot
Thank you so much for your wonderful review! Your feedback inspires us to continue going above and beyond for our customers. We truly appreciate your support! 🌟
Reply from Medica Depot
Thank you so much for your kind words! We're thrilled to hear you had an excellent experience and appreciated our customer service. We look forward to serving you again soon!
made the order on 03/14/2025 and till…
made the order on 03/14/2025 and till now 04/3/2025 we have not received !!!!!
19 March 2025
Reply from Medica Depot
Thank you for bringing this to our attention. We sincerely apologize for the delay. A reshipment has already been placed on your account, and your account manager will be reaching out to you shortly to provide further assistance. We appreciate your patience and understanding
WARNING! Beware: Fraudulent Products and Deceptive Practices
I placed an order with Medica Depot under the impression that I was purchasing authentic, FDA-approved Botox and Juvéderm for my medical spa. They explicitly stated that my order would be shipped directly from Allergan. However, upon tracking the shipment, I discovered that the products were actually sent from a warehouse in Seoul, Asia.
When the order arrived, the packaging was in a foreign language, lacked FDA approval seals, and even contained some empty vials. These products are completely unusable and cannot legally be administered to patients. Their customer service has been unhelpful, and I have been forced to dispute the transaction.
This company misrepresents its products and engages in deceptive business practices. If you want to ensure your Botox is safe, buy directly from Allergan, an AbbVie Company.
1 April 2025
Unprompted review
Reply from Medica Depot
Thank you for bringing this matter to our attention. We’re truly sorry to hear about your experience and take your concerns very seriously. Please know that this is not the standard of service or quality we aim to provide.
An agent from our team will be reaching out to you directly to investigate this further and assist you with a resolution. Kindly keep your lines open, and we appreciate your patience and cooperation as we work to address the issue.
A model company for sure.
Great prices. Great service. I have used Medica Depot for 3 years and only have praise for their work.
26 March 2025
Unprompted review
Reply from Medica Depot
Thank you for your kind words and for being a valued customer for the past three years! We truly appreciate your support and are thrilled to hear that you've had a great experience with our prices and service. Your satisfaction is our top priority, and we look forward to continuing to serve you. If you ever need anything, don’t hesitate to reach out!
Very reliable and trustworthy
Very reliable and trustworthy. follow up is amazing.
20 March 2025
Unprompted review
Reply from Medica Depot
Thank you so much for your kind words! We truly appreciate your trust in us. It’s great to hear that our follow-up met your expectations—we always strive to provide the best service possible. Looking forward to assisting you again in the future! 😊
Reply from Medica Depot
Thank you for your wonderful review! 😊 We’re glad to hear that you appreciate our responsiveness. Providing great service and clear communication is our top priority. We look forward to assisting you again in the future! 🚀
I have never had a bad experience
I have never had a bad experience. I love the updates on text messaging. When an order was lost by the carrier it was completed and to my office with in 48 hours. Ruby is great to work with.
18 March 2025
Unprompted review
Reply from Medica Depot
Thank you for your amazing feedback! 😊 We're so happy to hear that you've had a great experience with us and that you appreciate our text updates. We always strive to make things right, even when challenges arise. Ruby will be thrilled to hear your kind words! Looking forward to serving you again in the future. 🚀
excellent customer service
Had excellent customer service this ordering process. Quick follow-up to ensure everything was in stock and Order was shipped tracking number provided
14 March 2025
Unprompted review
Reply from Medica Depot
Thank you for your kind words! We're glad you had a smooth experience and appreciated our attentive service. Ensuring a hassle-free process is our priority, and we look forward to serving you again!
Arrives fast
Arrives fast. Quality, name brand products. Only negative is packaging is not eco friendly and it’s difficult to open. Have a sharp knife and a hate for the environment.
13 March 2025
Unprompted review
Reply from Medica Depot
Thank you for choosing Medica Depot! We appreciate your feedback and are always looking for ways to enhance our packaging for both ease of use and sustainability. Your input is valuable, and we’ll keep it in mind as we continue improving
great customer service
21 February 2025
Reply from Medica Depot
Thank you! We appreciate your support and are always here to provide the best service possible. Looking forward to assisting you again!
Extremely Unhelpful
Extremely Unhelpful
Phone recipients could not speak English well misinformed customers
Do yourself a Favor and only order from Doctor Medica
They go out of their way with Kindness even on the phone.
12 March 2025
Unprompted review
Reply from Medica Depot
Thank you for your feedback. However, we were unable to locate an account for you on Medica Depot, and it does not appear that you are a customer with us.
If you do have an account, possibly under a different name or email, please reach out to us, and a manager would be happy to speak with you to address any concerns and work toward a resolution. We appreciate the opportunity to assist you.
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