My order was changed to another country as a supplier. When I received the box today, all the cool packs were liquid. I am afraid the Botox will be damaged by the heat from transport.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The products/meds are at a great price and the customer service is excellent. They are on top of making sure your order arrives and that you are pleased. The only issue I had was the cool packs arrivi... See more
Company replied
Hi, Thank you for your support and for resolving this matter so professionally. I appreciate your assistance, clear communication, and the effort your team made to ensure everything was handl... See more
Company replied
Although my package took longer than expected , it arrived still cold and I feel the efficacy of the products will be good still. FedEx carries more of the blame and it’s not something that can be av... See more
Company replied
Company details
Written by the company
Since 2007, Medica Depot has been a trusted provider of affordable health and beauty solutions for medical professionals worldwide. Our product range includes dermal fillers, mesotherapy treatments, and orthopedic solutions. It is specifically chosen for health professionals, plastic surgeons, dermatologists, licensed estheticians, and other specialists. We proudly feature renowned aesthetic and medical brands like JUVEDERM®, RESTYLANE®, TEOSYAL®, ORTHOVISC®, and more. We back each purchase with a 100% money-back guarantee, a rewarding referral program, and dedicated VIP customer service for every client.
Contact info
4.2
Great
627 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Arrives fast
Arrives fast. Quality, name brand products. Only negative is packaging is not eco friendly and it’s difficult to open. Have a sharp knife and a hate for the environment.
13 March 2025
Unprompted review
Reply from Medica Depot
Thank you for choosing Medica Depot! We appreciate your feedback and are always looking for ways to enhance our packaging for both ease of use and sustainability. Your input is valuable, and we’ll keep it in mind as we continue improving
great customer service
21 February 2025
Reply from Medica Depot
Thank you! We appreciate your support and are always here to provide the best service possible. Looking forward to assisting you again!
Extremely Unhelpful
Extremely Unhelpful
Phone recipients could not speak English well misinformed customers
Do yourself a Favor and only order from Doctor Medica
They go out of their way with Kindness even on the phone.
12 March 2025
Unprompted review
Reply from Medica Depot
Thank you for your feedback. However, we were unable to locate an account for you on Medica Depot, and it does not appear that you are a customer with us.
If you do have an account, possibly under a different name or email, please reach out to us, and a manager would be happy to speak with you to address any concerns and work toward a resolution. We appreciate the opportunity to assist you.
I always get excellent customer…
I always get excellent customer support! Shipping is quickly expedited and if ever I've needed product in an emergency it is done smoothly.
25 February 2025
Reply from Medica Depot
Your trust means everything to us! Providing reliable service and fast solutions is always our goal. We’re grateful for your support and look forward to serving you again. Thank you for choosing Medica Depot!
First Time Order- Medical Professional from US
I tried the Medica Depot for the first time about one month ago. The order was delivered promptly and very well packaged. Items which were supposed to be kept cold, were delivered on ice. Very happy with everything I ordered. The site gives access to a lot of products not available in the US. Great resource for any medical professional. Will definitely order more from again!
13 January 2025
Unprompted review
Reply from Medica Depot
We appreciate your feedback! It’s great to know that everything arrived quickly and in excellent condition. Thank you for choosing Medica Depot—we look forward to assisting you again in the future!
Great product and fast shipping!!!
20 February 2025
Reply from Medica Depot
We appreciate your kind feedback! It’s great to hear that you’re satisfied with your order and the quick delivery. Looking forward to assisting you again. Thank you for choosing Medica Depot! 😊
Arlene
Arlene, my account manager is the best!!
She is so informative and dependable among being so friendly and is very professional! Thankyou for always helping me. BJ. Piazza
5 March 2025
Unprompted review
Reply from Medica Depot
We're so glad to hear that Arlene has been a great support to you. Your feedback means a lot, and we’ll be sure to pass along your kind words. We appreciate you and look forward to assisting you again. Thank you for choosing Medica Depot! 😊
Always a good experience
Good prices, fast and resonably priced shipping, very responsive. 10/10 experience every time
9 December 2024
Unprompted review
Reply from Medica Depot
Thank you for the great feedback! We're so glad to hear that our service met your expectations. Thank you for choosing Medica Depot – we look forward to your next order!
Reply from Medica Depot
Thank you for the wonderful review! We’re so glad you had a great experience with us. Thank you for choosing Medica Depot
I have had the most amazing 5 star…
I have had the most amazing 5 star experience with Medica Depot. My Account Manager, Angelo is a gem. I am so grateful and thankful. I can have a strong personality as a physician M.D., and believe most women should! Angelo is always on top of things, reassuring and I trust and appreciative him which speaks volumes. Thank you Angelo!
4 March 2025
Unprompted review
Reply from Medica Depot
Thank you so much for your amazing review! We’re thrilled to hear that you had a 5-star experience with Medica Depot. Angelo is truly an asset to our team, and we’re so glad to hear that he’s made such a positive impact. We will surely inform Angelo of your kind words. Thank you for choosing Medica Depot – we look forward to continuing to serve you!
Reply from Medica Depot
Thank you for your feedback! We apologize for the shipping issue, but we're glad we could resolve it for you. We appreciate your patience and understanding. If you need anything further, don't hesitate to reach out!
Reply from Medica Depot
Thank you for your continued trust and support! We're so glad to hear that you’re satisfied with our efficient and fast delivery. We look forward to serving you again soon!
The stuff never showed up and they are…
The stuff never showed up and they are unresponsive about it
10 February 2025
Reply from Medica Depot
We apologize for the issue you've encountered. A customer service representative will reach out to you shortly—please ensure your lines are open. Thank you for your patience, and we appreciate you bringing this to our attention.
Reply from Medica Depot
Thank you for your kind feedback. We’re pleased to hear you’re happy with our customer service. Thank you for choosing Medica Depot!
Resolved My Issue with Patience and Professionalism
I had previously left a negative review, but I want to express my sincere appreciation for your outstanding customer service. Your team completely turned my experience around, and I’m now very satisfied with the support I receive would like to remove my previous feedback, but unfortunately, I don’t see an option to do so. If possible, I kindly ask that you remove it on your end.
Thank you again for your excellent service!
23 February 2025
Unprompted review
Reply from Medica Depot
Thank you for your feedback. We appreciate you taking the time to share your experience. Your concerns are important and we will certainly keep them in mind. If you have any further questions or need assistance, please feel free to reach out. Thank you for choosing Medica Depot.
Great price, great products, 5 star customer service.
Recieved the product just as advertised
10 February 2025
Reply from Medica Depot
Thank you for your feedback! We're so glad to hear that the product met your expectations. Medica Depot is happy to be of service, and we truly appreciate your support. If you have any questions or need assistance, feel free to reach out.
Fantastic products at great prices
Fantastic products at great prices! Can't ask for more than that.
26 October 2024
Unprompted review
Reply from Medica Depot
Thank you for your wonderful review! We're thrilled to hear that you’re happy with our products and prices. We strive to offer the best value, and it’s great to know we’ve met your expectations. Medica Depot is happy to be of service, and we look forward to serving you again soon!
Quick to respond to emails
Quick to respond to emails. Answer their phones! and even with manufacturer backups they are able to use their resources to find a fit.
Shipped on ice still frozen well.
14 January 2025
Unprompted review
Reply from Medica Depot
Thank you for your fantastic review! We’re so glad to hear you had a positive experience with our customer service and shipping. We always strive to be responsive and ensure your products arrive in perfect condition. Medica Depot is happy to be of service, and we’re here whenever you need us!
Reply from Medica Depot
Thank you for your positive feedback! We're thrilled to hear that you're happy with our fast shipping and great prices. Medica Depot is happy to be of service, and we look forward to serving you again soon!
Consistent communication through out…
Consistent communication through out the purchase experience. Expedited delivery
21 November 2024
Unprompted review
Reply from Medica Depot
Thank you for your kind words! We’re thrilled that our communication and expedited delivery met your expectations. Medica Depot is happy to be of service, and we look forward to helping you again soon!
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