My order was changed to another country as a supplier. When I received the box today, all the cool packs were liquid. I am afraid the Botox will be damaged by the heat from transport.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The products/meds are at a great price and the customer service is excellent. They are on top of making sure your order arrives and that you are pleased. The only issue I had was the cool packs arrivi... See more
Company replied
Hi, Thank you for your support and for resolving this matter so professionally. I appreciate your assistance, clear communication, and the effort your team made to ensure everything was handl... See more
Company replied
Although my package took longer than expected , it arrived still cold and I feel the efficacy of the products will be good still. FedEx carries more of the blame and it’s not something that can be av... See more
Company replied
Company details
Written by the company
Since 2007, Medica Depot has been a trusted provider of affordable health and beauty solutions for medical professionals worldwide. Our product range includes dermal fillers, mesotherapy treatments, and orthopedic solutions. It is specifically chosen for health professionals, plastic surgeons, dermatologists, licensed estheticians, and other specialists. We proudly feature renowned aesthetic and medical brands like JUVEDERM®, RESTYLANE®, TEOSYAL®, ORTHOVISC®, and more. We back each purchase with a 100% money-back guarantee, a rewarding referral program, and dedicated VIP customer service for every client.
Contact info
4.2
Great
627 reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from Medica Depot
Thank you for your feedback! We're glad to hear that you had an excellent experience with our customer service. If there's anything else we can do to improve, feel free to let us know. Medica Depot is happy to be of service!
Great customer service
Great customer service. Fast shipping. Love their product selections!
9 January 2025
Unprompted review
Reply from Medica Depot
Thank you for the great feedback! We’re thrilled to hear you’re pleased with our customer service, fast shipping, and product variety. Medica Depot is happy to be of service, and we can't wait to assist you again soon!
You can count on Medica Depot!
I can always count on Medica Depot to deliver the products that I need, when I need them. Angelo lets me know when there are specials on the products that I usually purchase. Ordering is easy. Shipping is efficient. They have a wide range of products, and the quality is always superb. Thanks, Medica Depot!
3 February 2025
Unprompted review
Reply from Medica Depot
Thank you for the amazing review! We’re so glad to hear you had a great experience with us. We will surely commend Angelo on a job well done. Medica Depot is happy to be of service, and we look forward to assisting you again soon!
Website is easy to use
Website is easy to use. When I do need to call, the representatives are always nice and explain everything clearly. Shipping can be a little slow.
29 January 2025
Unprompted review
Reply from Medica Depot
Thank you for your kind review! We're happy to hear that our site is user-friendly and that our team provides great support. We appreciate your thoughts on delivery times and will continue to work on enhancing the process. Medica Depot is happy to be of service, and we look forward to helping you again!
Reliable
Reliable, good products at excellent prices. Always willing to help.
20 June 2024
Unprompted review
Reply from Medica Depot
We truly appreciate your feedback! It's wonderful to hear that you're pleased with our offerings and the support we provide. Medica Depot is happy to be of service, and we look forward to continuing to meet your needs in the future!
I had a great experience ordering from…
I had a great experience ordering from Medicodepot. My items came right in time. I highly recommend this company. Authentic products.
19 February 2025
Unprompted review
Reply from Medica Depot
Thank you for your wonderful feedback! We're delighted to know that your order was delivered as expected and that you’re happy with the quality of our products. Your recommendation means a lot to us! Medica Depot is happy to be of service, and we can't wait to assist you again in the future!
Great Customer Service and follow up on…
Great Customer Service and follow up on all my shipments. I also live the loyalty program and competitive pricing. Highly recommend!
1 February 2025
Unprompted review
Reply from Medica Depot
Thank you for your kind words! We’re so glad that our service and pricing have exceeded your expectations. It’s great to hear that you’re enjoying the benefits of our loyalty program as well. Medica Depot is happy to be of service, and we look forward to continuing to meet your needs!
The filler was not delivered for…
The filler was not delivered for several weeks. I actually called and had to ask it be sent, but the associate said he put it in at the warehouse and it would be shipped that day, but I didn't get a shipping notice for several days after that, so that seems untrue. I would have liked a notification if it wasn't to be shipped in a normal amount of time. It caused me to lose patients
20 January 2025
Reply from Medica Depot
Thank you for your feedback. We understand your concerns regarding the shipping timeline and communication, and we’re currently looking into the issue. We always strive to ensure timely deliveries and clear communication, and we appreciate your patience as we work to improve.
Staff is helpful and courteous …
Jill is always professional helpful and reaches out w help and details along the way!! Thank you
31 January 2025
Reply from Medica Depot
Thank you for your feedback! We're glad Jill provided excellent support and kept you informed. Thank you for choosing Medica Depot—we look forward to serving you again!
Excellent service
Very helpful,call to make sure I got the order and was satisfied with it.
2 January 2025
Reply from Medica Depot
Thank you for your feedback! We're glad we could assist you and ensure your order was just right. Your satisfaction means a lot to us, and we appreciate your support. Looking forward to serving you again! 😊
Merchant Manager
I have been working with Jill with my orders and she has been super communicative throughout the entire ordering and receiving process. She's wonderful at following up when there is an issue with my order.
2 January 2025
Reply from Medica Depot
Thank you for sharing your experience! We're so glad to hear that Jill has been super communicative and supportive throughout your ordering and receiving process. Her dedication to following up and resolving any issues is truly appreciated.
We value your feedback and look forward to continuing to serve you!
Reply from Medica Depot
Thank you for your feedback! We're delighted to hear that you found our staff efficient and helpful, and that your product was delivered quickly.
We never received the ordered product…
We never received the ordered product as of 1/21/2025.
7 January 2025
Reply from Medica Depot
We apologize for the delay. Please keep lines open as a customer service representative will contact you soon.
Sorry for any inconvenience this may have caused.
Fedex lost my shipment !
Fedex lost my shipment !! Ruby notified me and my order got to my office in 2 days!!!!
5 January 2025
Reply from Medica Depot
Thank you for your feedback. We apologize for the inconvenience caused by FedEx losing your shipment. We are pleased to hear that Ruby was able to assist and ensure your order reached your office within two days. Your satisfaction is important to us, and we appreciate your patience. Please let us know if you need any further assistance.
Flexible & Reliable e-shop for…
Flexible & Reliable e-shop for orthopedics injections
29 December 2024
Unprompted review
Reply from Medica Depot
Thank you for your review! We're thrilled you found our e-shop flexible and reliable for orthopedic injections. Your feedback is greatly appreciated. Please reach out if you have any further needs.
Competitive pricing
Competitive pricing . Holidays slowed delivery a bit but otherwise timely
3 January 2025
Reply from Medica Depot
Thank you for your feedback! We're glad to hear that you found our pricing competitive. We apologize for any delay due to the holidays and appreciate your understanding. Your feedback is valuable to us, and we'll work on improving our delivery times. We look forward to serving you again soon!
I really appreciate the quality of your…
I really appreciate the quality of your service
13 January 2025
Unprompted review
Reply from Medica Depot
Thank you for your positive feedback. We are glad you were satisfied with our service. If you need any further assistance, please don't hesitate to reach out. Have a great day!
Reply from Medica Depot
Thank you so much for your wonderful review! We’re thrilled to hear you had a great experience with our customer service and fast shipping. Your satisfaction is our top priority, and your feedback makes all our efforts worthwhile.
Quick Response & Resolution
Professional and quick response of recent issue with ineffective product.
23 December 2024
Reply from Medica Depot
Thank you for your positive feedback! We're pleased to hear that our team addressed the issue with the product quickly and professionally. Your satisfaction is important to us, and we're glad we could resolve the matter effectively.
Your feedback helps us continue to improve our services. If you need further assistance or have any other concerns, please don't hesitate to reach out.
A month later I still did not get my…
A month later I still did not get my paid order
18 December 2024
Reply from Medica Depot
I apologize for the inconvenience you have experienced with your order. We understand how frustrating it must be to wait for your paid order.
A customer service representative will call you soon to provide an update on your order status. Please keep your lines open.
We appreciate your patience and thank you for bringing this to our attention.
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