I have been with medicash for quite a long time probably over 30 years,and have always found the system very easy to use and good value. It has improved considerably since one can photograph your rec... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The app is easy to use. Called medicash for an enquiry and the call handler was very helpful and got everything sorted quickly and easily. Submitting a claim is easy and the payments don’t take long t... See more
Company replied
Can’t believe how easy it was to upload an invoice - complete a very simple form And I was paid days later. Phoned the helpline to understand how it works, and a human answered! And she was super... See more
Company replied
Such an easy process within the app to make a claim and Medicash action very quickly. Lots of choices of options if memberships to suit individuals. I highly recommend Medicash A++++
Company replied
Company details
Written by the company
Everyday health cover and health insurance from Medicash; affordable healthcare cash plans and health Insurance for families, individuals and businesses.
Contact info
One Derby Square, L2 1AB, Liverpool, United Kingdom
- 0800 011 2222
- marketing@medicash.org
- www.medicash.org
4.6
Excellent
7k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Had 1 night hospital admission recently…
Had 1 night hospital admission recently yet you font pay out unless it more??? Why not.
3 July 2026
Unprompted review
Reply from Medicash
Hi Colette,
Thank you for taking the time to leave a review.
I'm sorry to hear of your experience. The duration of a hospital stay is a clear requirement which is noted in all Terms and Conditions.
Our customer service team are always on hand to assist with any queries. If you would like help understanding what you are and aren’t covered for, or what evidence you need to send in to support a claim, please contact them on 0151 702 0265 or email us at customercare@medicash.org
Kind regards,
Hannah
So easy to make a claim
20 August 2026
Unprompted review
Reply from Medicash
Hi Richard,
Thank you for your 5* review! We're delighted to hear that you're finding our claiming process easy.
We look forward to processing your next claim.
Kind regards,
Hannah
Reply from Medicash
Hi Kathleen,
Thank you for your 5* review! We're delighted to hear that you're finding our claiming process quick and efficient.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
Quick and simple response
5 August 2026
Unprompted review
Reply from Medicash
Hi Ruth,
Thank you for your 5* review! We're so pleased to hear your positive feedback.
We look forward to processing your next claim.
Kind regards,
Hannah
Easy to use ,cash back fast ,
19 August 2026
Unprompted review
Reply from Medicash
Hi Massimiliano,
Thank you for your 5* review! We're so pleased to hear that you're enjoying the benefits of your cash plan.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
Has been ok until I was provided with false information
I have been with Medicash for one year and so far it's worked fine. However my benefits restarted on the 1st of August and I hadn't used my optical benefit so I enquired with Medicash around mid July about buying some 2 for 1 glasses at specsavers and splitting the bill across my two benefit years. I was told in writing I could do this. I purchased the glasses on the 31st of July and claimed my £75 and enquired to the original email about how to claim the other £75 this benefit year. I only collected the glasses on the 7th of August. A few emails back and forwards to be told today sorry but I was provided with incorrect information and they won't be able to honour it. More staff training would be beneficial there so don't give out more false information.
18 August 2026
Unprompted review
Reply from Medicash
Hi Becky,
Thank you for taking the time to leave a review. I'm sorry to hear of your experience.
If possible, are you able to respond to our request for more information so we can look into this further and make improvements for the future?
Alternatively, if you haven't already, you can get in touch with our Customer Care Team on customercare@medicash.org with your full name, policy number and postcode so we can investigate this.
Kind regards,
Hannah
Reply from Medicash
Hi Kev,
Thank you for your 5* review! We're delighted to hear your positive feedback.
We look forward to processing your next claim.
Kind regards,
Hannah
efficient service
filled out the form sent the receipts were emailed that they had arrived and then the cheque arrived very efficient service thank you
18 July 2026
Unprompted review
Reply from Medicash
Hi Kathryn,
Thank you for your 5* review! It's great to hear that you're finding our claiming process efficient.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
Straight questions and easy to use
18 August 2026
Unprompted review
Reply from Medicash
Hi Ian,
Thank you for your 5* review! We're so pleased to hear that you're finding our claiming process easy.
We look forward to processing your next claim.
Kind regards,
Hannah
Professional service from a good…
Professional service from a good company.
5 August 2026
Unprompted review
Reply from Medicash
Hi John,
Thank you for your 5* review! We're delighted to hear your positive feedback.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
Never had a problem when making a claim…
Never had a problem when making a claim and been a member for years and years
30 June 2026
Unprompted review
Reply from Medicash
Hi Cathy,
Thank you for your 5* review! We're so pleased to hear that you've been with us for years and that you're finding our claiming process easy.
We look forward to processing your next claim.
Kind regards,
Hannah
Reply from Medicash
Hi John,
Thank you for your 5* review! We're so pleased to hear your positive feedback regarding our service.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
Service is very simple to use and is…
Service is very simple to use and is speedy with delivery.
18 May 2026
Unprompted review
Reply from Medicash
Hi John,
Thank you for your 5* review! It's great to hear that you're enjoying the benefits of your cash plan.
We look forward to processing your next claim.
Kind regards,
Hannah
Great all round service
18 August 2026
Unprompted review
Reply from Medicash
Hi Ray,
Thank you for your 5* review! We're delighted to hear such positive feedback.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
Reply from Medicash
Hi Paul,
Thank you for your 5* review! We're so pleased to hear your positive feedback.
We look forward to processing your next claim.
Kind regards,
Hannah
Medicash claim
I submitted my claim online using the App and my payment was in my bank within 2 days.
This is an excellent service.
30 July 2026
Unprompted review
Reply from Medicash
Hi Jean,
Thank you for your 5* review! We're delighted to hear your positive feedback regarding our claiming process via our app.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
I have been in Medicash for years!
I have been in Medicash for years, wouldn't be without it, when you've got the app it's just really easy to claim,fill in a few details and take a photo and you're done and if you have to ring up the staff are really nice and helpful and you get told when the payment is going in to your bank, one of the best run companies I think!
21 July 2026
Unprompted review
Reply from Medicash
Hi Pamela,
Thank you for your 5* review! We're so pleased to hear that you're finding our claiming process easy.
We look forward to processing your next claim.
Kind regards,
Hannah
Too complicated
17 August 2026
Unprompted review
Reply from Medicash
Hi,
Thank you for taking the time to leave a review. I'm sorry to hear of your experience.
If possible, are you able to respond to our request for more information so we can look into this further and make improvements for the future?
Kind regards,
Hannah
Excellent service
Excellent service, very easy to use even for a dinosaur like me, used it for dental, optical and physiotherapy, fast payment received
Very beneficial
Thankyou.
17 August 2026
Unprompted review
Reply from Medicash
Hi Helen,
Thank you for your 5* review! It's great to hear that you're enjoying the benefits of your cash plan.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
Very easy to use App
16 August 2026
Unprompted review
Reply from Medicash
Hi Alistair,
Thank you for your 5* review! We're so pleased to hear that you're finding our app easy to use.
We look forward to processing your next claim.
Kind regards,
Hannah
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