I have been with medicash for quite a long time probably over 30 years,and have always found the system very easy to use and good value. It has improved considerably since one can photograph your rec... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The app is easy to use. Called medicash for an enquiry and the call handler was very helpful and got everything sorted quickly and easily. Submitting a claim is easy and the payments don’t take long t... See more
Company replied
Can’t believe how easy it was to upload an invoice - complete a very simple form And I was paid days later. Phoned the helpline to understand how it works, and a human answered! And she was super... See more
Company replied
Such an easy process within the app to make a claim and Medicash action very quickly. Lots of choices of options if memberships to suit individuals. I highly recommend Medicash A++++
Company replied
Company details
Written by the company
Everyday health cover and health insurance from Medicash; affordable healthcare cash plans and health Insurance for families, individuals and businesses.
Contact info
One Derby Square, L2 1AB, Liverpool, United Kingdom
- 0800 011 2222
- marketing@medicash.org
- www.medicash.org
4.6
Excellent
7k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
So easy to use and claims are cleared…
So easy to use and claims are cleared within days, excellent service.
4 September 2026
Unprompted review
Reply from Medicash
Hi Stephen,
Thank you for your 5* review! It's great to hear that you're finding our claiming process easy.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
Great as you always get back somethink…
Great as you always get back somethink so not big expence
4 September 2026
Unprompted review
Reply from Medicash
Hi Sharon,
Thank you for your 5* review! We're so pleased to hear that you're enjoying the benefits of your cash plan.
We look forward to processing your next claim.
Kind regards,
Hannah
Very good app
I have installed the updated app and found it to be very easy to use.
3 September 2026
Unprompted review
Reply from Medicash
Hi Davey,
Thank you for your 5* review! We're delighted to hear that you're finding our app easy to use.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
Reply from Medicash
Hi Paul,
Thank you for your 5* review! We're so pleased to hear that you're finding our app easy to use.
We look forward to processing your next claim.
Kind regards,
Hannah
Reply from Medicash
Hi Joan,
Thank you for your 5* review! We're so pleased to hear your positive feedback.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
Good value and easy to use.
I have been with medicash for quite a long time probably over 30 years,and have always found the system very easy to use and good value.
It has improved considerably since one can photograph your receipt and forward it online very easily,I would recommend this service to anyone.
2 September 2026
Unprompted review
Reply from Medicash
Hi David,
Thank you for your 5* review! It's great to hear that you're enjoying the benefits of your cash plan and that you've been with us for over 30 years.
We look forward to processing your next claim.
Kind regards,
Hannah
So quick and easy to deal with…
So quick and easy to deal with Medicash. Staff are lovely people.
31 August 2026
Unprompted review
Reply from Medicash
Hi Jessie,
Thank you for your 5* review! We're delighted to hear that you're finding our claiming process quick and easy.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
Awful unintuitive app that makes you…
Awful unintuitive app that makes you enter in details again and again to delay you from making a claim
31 August 2026
Unprompted review
Reply from Medicash
Hi
I'm sorry to hear that you've been having issues with our app. If you could confirm what device you are using we can ask our App Development Team to look into this to improve this in the future.
Please can you send this through to customercare@medicash.org
Kind regards
Andy
⭐ 1 STAR – THE ART OF FINDING A REASON NOT TO PAY
Absolutely unbelievable experience with Medicash.
I had an echocardiogram following a referral from a medical centre. The referral was made by an Advanced Paramedic Practitioner — but apparently that wasn’t good enough for Medicash. Claim declined. Apparently, it matters more who puts their name on the referral than the fact that you actually needed the medical investigation. 🤦♂️
You honestly have to admire the effort that goes into finding a reason to say NO to a claim.
Maybe next time I should ask the doctor to write the referral in gold ink, get three witnesses, a solicitor and perhaps a letter from the King — just to make sure Medicash can’t find another technicality. 😂
The whole process feels unnecessarily complicated. You can have the referral, have the appointment, have the investigation and follow the process — and still end up with “CLAIM DECLINED.”
I work for Westfalia Fruit, and after this experience I will definitely be asking Westfalia Fruit to seriously reconsider Medicash as our healthcare provider and look at alternative insurers.
And I’m not alone. Other employees have experienced similar frustrations, and we will be raising these concerns with People & Culture.
To anyone considering making a Medicash claim: READ THE TERMS AND CONDITIONS VERY, VERY CAREFULLY. Read them again. Then read them backwards. 😂 Because apparently there is always another condition waiting somewhere to turn your claim into a rejection.
Medicash: thank you for teaching me that having healthcare cover and actually getting a claim paid are apparently two completely different things.
1 star — and that’s being generous.
19 August 2026
Unprompted review
Reply from Medicash
Hi Darius
I'm sorry to hear about your recent experience when submitting your claim.
Please can you complete our request for more information so this can be passed over to our Customer Care Team to look into.
Kind regards
Andy
Easy via the app
Easy to submit claim via the app and received a decision within 24 hours. Paid to bank account within about 3 days. Excellent service.
13 July 2026
Unprompted review
Reply from Medicash
Hi Di,
Thank you for your 5* review! We're so pleased to hear you're finding our claiming service easy via our app.
We look forward to processing your next claim.
Kind regards,
Hannah
Great company service
Great company service.
Medi cash, so easy to use, Really helps with the payments
25 August 2026
Unprompted review
Reply from Medicash
Hi Elaine,
Thank you for your 5* review! We're delighted to hear that you're enjoying the benefits of your cash plan.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
Quick and efficient settlement of my…
Quick and efficient settlement of my claim.
6 July 2026
Unprompted review
Reply from Medicash
Hi Cathy,
Thank you for your 5* review! We're so pleased to hear that you're finding our claiming process quick and efficient.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
Reply from Medicash
Hi Col,
Thank you for your 5* review! We're delighted to hear that you're finding our claiming process easy.
We look forward to processing your next claim.
Kind regards,
Hannah
Medicash
Medicash is Excellent way to make you relax if having dental treatment normally 2 checkups with hygiene cleaning - same goes with eye care - other uses with them makes it complete nights in hospital and so on - would say if not in it please give it a try
25 July 2026
Unprompted review
Reply from Medicash
Hi Keith,
Thank you for your 5* review! It's great to hear that you're enjoying the benefits of your cash plan.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
Great health care plan
Great health care plan. Very efficient at quick response.
23 August 2026
Unprompted review
Reply from Medicash
Hi,
Thank you for your 5* review! We're so pleased to hear that you're enjoying the benefits of your cash plan.
We look forward to processing your next claim.
Kind regards,
Hannah
Excellent perk quick and easy to claim
Excellent perk quick and easy to claim
21 August 2026
Unprompted review
Reply from Medicash
Hi Sherree,
Thank you for your 5* review! We're delighted to hear that you're enjoying the benefits of your cash plan and finding our claiming process easy.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
Reply from Medicash
Hi Michael,
Thank you for your 5* review! We're so pleased to hear that you're finding our app easy to use.
We look forward to processing your next claim.
Kind regards,
Hannah
Been with them since 1985 and have…
Been with them since 1985 and have always been brilliant, this last time was no exception
5 August 2026
Unprompted review
Reply from Medicash
Hi,
Thank you for your 5* review! We're delighted to hear your positive feedback and that you've been with us for many years.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
Simple to use
Simple to use now that the online claim system is active, but benefits for basic treatments, dental, optical, etc need a decent increase to keep pace with rapidly increasing costs.
20 July 2026
Unprompted review
Reply from Medicash
Hi Mr Maher,
Thank you for your review! We're so pleased to hear that you're finding our claiming process simple.
We look forward to processing your next claim.
Kind regards,
Hannah
Very easy to make claim and paid…
Very easy to make claim and paid promptly.
Customer services very helpful.
20 August 2026
Unprompted review
Reply from Medicash
Hi Elizabeth,
Thank you for your 5* review! We're so pleased to hear that you're finding our claiming service easy and customer service helpful.
Please do not hesitate to reach out should you need anything from us.
Kind regards,
Hannah
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