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MedOnTheGo Reviews 1,457

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TrustScore 3.5 out of 5

3.7

Health & Medical
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Review summary

Created with AI, based on recent reviews

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the fast delivery service, often receiving their orders sooner than expected. People also found the ordering process easy and straightforward, with some highlighting the convenience of reordering. The customer service is frequently praised for being helpful and responsive, assisting with product location and offering alternatives when items are out of stock. However, some people were dissatisfied with the pricing, noting that prices can be high or even double unexpectedly. There are also instances where initial orders were incorrect, or customers did not receive tracking information, leading to delays and uncertainty about their packages. A few other people also felt that communication regarding order status and shipping could be improved.

What people talk about most

Order

Customers consistently note ambiguous experiences with order. While many reviewers found the ordering process... See more

Product

Consumers find product experiences to be ambiguous. Many reviewers express satisfaction with the product... See more

Delivery service

Customers generally express satisfaction with the delivery service, frequently highlighting fast shipping... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the excellent and very timely... See more

Price

Reviewers express strong dissatisfaction with pricing practices. Many customers report unexpected price... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered medical supplies from MedOnTheGo.com and got them (so far, so good). Their selection is decent, and they ship across the U.S. However — it’s not perfect. Their average rating is only a... See more

Rated 4 out of 5 stars

Initial order was incorrect. We called Shiva and he was quick to send us the correct order at the same cost as the original order. No problem. Next he was to send us a Return Authorization for the ori... See more

Rated 3 out of 5 stars

Edited review: I've ordered from them twice, and each time, I receive my packages, but they aren't good about providing tracking information in a timely manner or returning customer emails or phone... See more

Company replied

Rated 5 out of 5 stars

So my husband has been trained to access my port at home, and we can get most of my supplies through the home medical supply company, except for sterile surgical Gloves that will fit him. We've been... See more

Company details

  1. Health & Medical

Written by the company

* A+ Rating on BBB * Verisign Trusted Vendor * McAfee Secure Site

Contact info

3.7

Average

TrustScore 3.5 out of 5

1K reviews

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Replied to 11% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Cancellation Without Cause

I ordered a product on December 28, 2025, and received confirmation. On January 1, 2026, I received an email stating my order has been CANCELLED without justification. I called the phone number provided on January 2, 2026, and left a message stating the problem and requested a return call. To date, I have not heard from anyone from the company. Very disappointed.

28 December 2025
Rated 1 out of 5 stars

Poor customer service

Order was placed on-line without any problem. Then, I received an email that the order had been canceled without any reason. A quick review of the website showed nearly a doubling of the price! As a result, I cannot recommend purchasing from this vendor.

4 December 2025
Rated 5 out of 5 stars

Getting the supplies we need

So my husband has been trained to access my port at home, and we can get most of my supplies through the home medical supply company, except for sterile surgical Gloves that will fit him. We've been ordering the same gloves from MedOnTheGo for the past few years. It's easy to pull up past orders, a box lasts about a year, and they make reordering easy.
My only complaint would be the high cost of shipping.

20 October 2025

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