I have only been using it for a few days because I was sick but the few days that I have been using it, my skin was crusty and it brought down the crustiness that it's starting to feel smooth now. So... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Always a pleasure to speak to customer service support with any subscription changes. Their product itself works wonderfully , does not go on greasy and leaves your skin very smooth and hydrated ; ver... See more
Company replied
You’ve responded quickly when I wrote that the survey was not working. The next day I checked and I could could access it just fine’ I’ve also appreciated the notification that my order was going to b... See more
Company replied
I have purchased this cream several times and for some reason, let purchasing another lapse. (A lot going on).I noticed a difference in my skin and couldn't wait to start using it again. I'm 67 and it... See more
Company replied
Company details
- Beauty product supplier
- Cosmetic Products Manufacturer
- Cosmetics Industry
- Cosmetics shop
- Skin care clinic
Written by the company
MiamiMD isn't your typical beauty company; we specialize in functional beauty. This means all our products are formulated to make you look gorgeous while you wear them, and also provide lasting, deeper benefits for your skin. Each product targets specific concerns, such as reducing the appearance of fine lines and wrinkles or smoothing skin texture. As for our name, it’s inspired by the strong women of Miami who have challenged and inspired our growth. We believe every customer across America is like them: strong, beautiful, and with their own story to tell.
Contact info
1900 Midway Lane, 37167, Smyrna, United States
- 1-844-829-8772
- support@miamimd.co
- www.miamimd.co
4.2
Great
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from MiamiMD
Hi Kathy,
Thank you for your wonderful feedback!
We're delighted to hear that you had a positive experience with our fast delivery and customer service. Providing quality products along with prompt, reliable support is always our goal.
We truly appreciate your kind words and thank you for choosing MiamiMD!
Reply from MiamiMD
Hi Nicole,
Thank you for sharing your feedback.
We're very sorry to hear that you've experienced missed delivery dates. We understand how frustrating this can be, and we'd like the opportunity to look into the issue and make things right.
Please email us at support@miamimd.co with your order details so we can investigate what happened and work toward a resolution as quickly as possible.
We look forward to assisting you.
I've been using the Crepe fix for 1…
I've been using the Crepe fix for 1 week,accidently ordered in error meant to hit the button for the Lift cream. However, I am pleased with the Crepe Fix. My face seems smoother & brighter not looking dull & dry.
26 June 2026
Reply from MiamiMD
Hi Miriam,
Thank you for sharing your experience!
We're so glad to hear that, although your order was accidental, Advanced Crepe Fix has turned out to be a pleasant surprise. It's wonderful that after just one week of use you're already noticing smoother, brighter-looking skin and that it no longer feels dull or dry. We hope you continue to enjoy even more great results with consistent use!
We truly appreciate you giving the product a chance and thank you for taking the time to share your feedback!
Heavenly
I tried one jar of Lift & Firm cream close to a year ago and it was heavenly. Dr. J's products are a little pricy so I wasn't able to purchase again until recently. I received my 6 month supply today and I am very excited to be able to use this again. I am also confident that the Intense eye serum that I haven't tried yet will be as heavenly as her Lift & Firm cream. Thank you Dr. J for making these purchases possible for me with your recent super sale. Customer service has been awesome also by the way. Today has been two weeks of using the Lift & Firm cream and I can see a difference. I love this cream and I know by next month I will see even more results. Thank you again.
18 June 2026
Reply from MiamiMD
Hi Candice,
Thank you so much for your wonderful review!
We're thrilled to hear that your first experience with our Age Defying Lift & Firm Cream left such a positive impression and that you're excited to use it again. It means a lot to know that our recent promotion made it possible for you to stock up, and we hope you continue to enjoy great results.
We're also delighted to hear your kind words about our customer service. Providing both quality products and exceptional support is always our goal.
Thank you for your trust and support, and we truly appreciate you being part of the MiamiMD family!
The product & the intelligent…
The product & the intelligent conversation with their customer service.
26 June 2026
Reply from MiamiMD
Hi Alicia,
Thank you for your wonderful feedback!
We're delighted to hear that you've enjoyed both our products and your experience with our customer service team. It's especially rewarding to know that you found your interactions helpful and informative.
We truly appreciate your kind words and taking the time to share your experience with us!
Explains what you should expect from…
Explains what you should expect from the products and how long it may take to see thr results of continued use.
26 June 2026
Unprompted review
Reply from MiamiMD
Hi Kathy,
Thank you for your wonderful feedback!
We're delighted to hear that you found the information about what to expect from our products and the timeline for seeing results to be helpful. We believe it's important to set realistic expectations and provide guidance so our customers can get the most out of their skincare routine.
We truly appreciate your kind words and thank you for taking the time to share your experience!
Reply from MiamiMD
Hi Peggy,
Thank you for your wonderful feedback!
We're delighted to hear that you found our product clean, efficient, and true to its claims. Knowing that it's working as described means a great deal to us.
We truly you for taking the time to share your experience!
I needed to change frequency of my…
I needed to change frequency of my subscription and they did so immediately and with no issues!
25 June 2026
Reply from MiamiMD
Hi Carmelle,
Thank you for your wonderful feedback!
We're delighted to hear that our team was able to update your subscription frequency quickly and without any hassle. Providing prompt, seamless service is always our goal, and we're glad we could make the process easy for you.
We truly appreciate your support and thank you for taking the time to share your experience!
Excellent Customer Service
Customer service was friendly and quick to help regarding a credit I had received and how to use it!
Thank you Miami MD and staff!
18 June 2026
Reply from MiamiMD
Hi Pamela,
Thank you for your wonderful feedback!
We're delighted to hear that our customer service team was able to assist you quickly and clearly with using your credit. Providing friendly and helpful support is very important to us, and we're glad we could make the process easy for you.
We truly appreciate your kind words!
Reply from MiamiMD
Hi Lynn,
Thank you for your feedback!
We're delighted to hear that your questions were answered promptly and that your order arrived on time. Providing responsive customer service and a smooth delivery experience is very important to us.
We truly appreciate your support and thank you for taking the time to share your experience!
Product came timely
Product came timely. Get numerous letters from the dr. Wrote requesting crepe skin got IMMEDIATE answer. Tried cream on arms and looked like it worked good. No odor which is good.
24 June 2026
Reply from MiamiMD
Hi Carr,
Thank you for sharing your experience!
We're pleased to hear that your order arrived promptly and that you received an immediate response when you reached out with your questions. It's also wonderful to know that you've had a positive experience with the cream so far and that you're noticing encouraging results on your arms.We're glad you appreciate the fragrance-free formula as well.
Thank you for your feedback and for giving our products a try!
Reply from MiamiMD
Hi,
Thank you for your feedback!
We're delighted to hear that you feel we stand behind our products. Providing quality products and supporting our customers every step of the way is very important to us.
We truly appreciate your trust and support. Thank you for taking the time to share your experience!
With great expectations!
My delivery has just arrived so far I have not been able to try it. But I am looking forward to seeing the results I have given my niece a jar. I will certainly give my verdict once I experience any improvement in certain areas especially my neck and arms So looking forward to being able to wear sleeveless and low necked tops I can buy with great expectations
23 June 2026
Reply from MiamiMD
Hi Mary Anne,
Thank you for your wonderful review!
We're delighted to hear that your order has arrived and that you're excited to begin using the product. It’s especially thoughtful of you to share a jar with your niece, and we hope you both have a great experience.
We hope you'll see the improvements you're looking for, particularly in the neck and arm areas, and that you'll soon feel confident wearing those sleeveless and low-necked tops.
Thank you for your support and for sharing your journey with us!
I see a difference and being patient…
I see a difference and being patient for my skin to look even better. Thank you for your support
23 June 2026
Reply from MiamiMD
Hi Noemi,
Thank you so much for sharing your experience!
We’re delighted to hear that you’re noticing a difference and taking a patient approach to your skincare journey. Consistent use and giving your skin time to respond can make a meaningful difference over time.
Your kind words about our support truly mean a lot to us. We’re grateful for your trust and are excited to be part of your journey toward even better results.
I already sent my experience to the…
I already sent my experience to the support team site !
23 June 2026
Reply from MiamiMD
Hi Denise,
Thank you for letting us know!
We appreciate you taking the time to share your experience with our support team. Your feedback is very important to us, and we're grateful that you reached out.
If there’s anything further we can assist you with or if you have any additional questions, please don’t hesitate to let us know. We’re always here to help!
Lossy shipment choices
Did not receive as promised. I charge it to UNIUNI. I do not like this new delivery system. I think it is always coming from out of country. I guest some of the stuff they does come from the US, but overseas is impossible to do tracking, or that is what I am seeing so far.
20 June 2026
Reply from MiamiMD
Hi Ellen,
Thank you for sharing your feedback, and we're sorry to hear about your delivery experience.
We understand how frustrating it can be when tracking updates are limited or when a package does not arrive as expected. Please know that our products are coming from our facility in the United States. While carriers such as UniUni are used to help ensure efficient deliveries, we recognize that tracking visibility can sometimes vary depending on the shipment and location.
We’d really appreciate the opportunity to learn more about your experience and see if there’s anything we can do to help. Please feel free to reach out to our customer care team at support@miamimd.co.
We value your feedback and will continue working to improve our customer experience.
I am 10 days into using your product as…
I am 10 days into using your product as instructed. You have also told me to keep it up for 3 weeks before you expect to see much of an improvement. I will do exactly that. By the end of 3 weeks I hope to be giving you 5 stars! Thank you.
16 June 2026
Reply from MiamiMD
Hi Jane,
Thank you so much for sharing your update!
We’re delighted to hear that you’re following the recommended routine and giving the product the time it needs to work. At just 10 days in, it’s still early, and we appreciate your patience and positive outlook. Many customers find that consistent use over several weeks helps them better evaluate their results, and we’re excited that you’re committed to seeing how your skin responds over the full three-week period.
Thank you for giving our product a try. We truly appreciate your support and look forward to hearing about your progress!
My delivery took a bit longer than I…
My delivery took a bit longer than I expected but they handled it. Goes on creamy , feels great. At 73 I don’t expect my loose skin and wrinkles to vanish,but any improvement is appreciated . I will let you know how it goes.
23 June 2026
Reply from MiamiMD
Hi there,
Thank you so much for sharing your experience!
We’re sorry that your delivery took a little longer than expected, but we’re glad our team was able to assist and help get everything sorted out.
It’s wonderful to hear that you’re enjoying the texture of the product and how it feels on your skin. While skincare results can vary, we’re encouraged that you’re open to seeing any improvement and giving the product a fair chance.
Thank you for your patience and support. We look forward to hearing how your journey progresses!
Don’t bother. …
Total waste of money I don’t recommend this product. They claim to offer a refund but when you ask for it because their product doesn’t work they reckon 2 months into using it is too long to get a refund.
9 April 2026
Reply from MiamiMD
Hi Gonul,
Thank you for sharing your feedback and we’re sorry to hear about your experience and understand how frustrating this must feel.
We do our best to be transparent with our refund policy, including the time window for requests, but we also recognize that expectations and results can vary from person to person. We never want anyone to feel disappointed or stuck with a product that isn’t working for them.
We’d really appreciate the opportunity to learn more about your experience and see if there’s anything we can do to help. Please feel free to reach out to our customer care team at support@miamimd.co.
We truly appreciate your honesty and it helps us improve both our products and customer experience.
You’ve responded quickly when I wrote…
You’ve responded quickly when I wrote that the survey was not working. The next day I checked and I could could access it just fine’ I’ve also appreciated the notification that my order was going to be processed. I am looking forward to using this product because at 83 years old I have just begun to see wrinkles and fine lines .
23 June 2026
Reply from MiamiMD
Hi Maggie,
Thank you for your wonderful feedback!
We're delighted to hear that our team was able to respond quickly and that the survey issue was resolved. It's also great to know that you appreciated the order notifications and communication throughout the process.
We’re excited for you to begin using the product and truly appreciate you giving us the opportunity to be part of your skincare journey.
Thank you for taking the time to share your experience with us!
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