Michaels Stores Reviews 1,420

I ordered fragile ceramic Day of the Dead decor for an event coming up in 4 days. When I picked up the box I could hear the pieces rattling around - dismayed to find upon opening that there was ZERO packaging around any of the pieces. Someone just threw them all into a box together. I've never seen anything like this before, don't understand how or why anyone would ship something like this. Replacements won't arrive in time. Very disappointing.

I love this store. Paint is always on sale and I never have to wander around looking for something, since I know exactly where it is. Well stocked and usually friendly staff.

I would give it a -5 if I could. Michaels is a terrible horrible corporation. And comenity their credit card service with bread.com is really nasty. I made a purchase for $80 on September 1st. I brought back half of the order. I waited for a new statement to come via email. It came 3 days ago telling me that my balance due of $37 was due in November. In the meantime this morning I got a phone call as well as the text from comenity telling me that I was past due. They all tried to tell me that I was having paperless statements and that I was late on my payment and no matter what I said about the email statement coming 3 days ago they refused to listen to me. They finally agreed that they could reduce the late payment by $15 which is half of it. So I basically brought back over $30 worth of stuff which I am basically being charged for now. I'll have to write another review about their terrible rewards program. It is so bad. Most companies if they give you loyalty rewards they really give you loyalty rewards that you can use. They don't take them away after 30 days.

The yarn selection is small, expensive, and of terrible quality. Their "loops and threads" cotton that I purchased has stained my hands while working on my project as the dye has apparently not been properly set.

You need to change the name. Necro no mic on. 8belz ding ding.

I was shopping for some iron on patches for our family to put my son‘s football numbers on our T-shirts for senior night. There was only one package in the color that I was interested in and I went to the front of the store to ask the manager, Amber if There was a possibility that there were more in stock. Amber couldn’t be bothered to even look at what I was shopping for, couldn’t be bothered to check and see if they had any more, couldn’t be bothered to scan the product to see if there were more… Nope, all of that was too much effort. She simply said whatever we have is on the floor. Now let me get started on the floor… It is so crowded and cluttered and disorganized. you can’t shop without literally having to walk every square foot of this store. And the store is dirty. I won’t be back… Teenagers have more grace class and appreciation for their customers than Amber does.

Horrible Customer Service. I had chatted with Michaels several times and the service is pretty bad. I recently asked about a coupon scrolling at the top of the app that ready 30% off regular priced items. I shopped and loaded up my cart only to find out upon checkout that the coupon has expired. I tried to chat and 2 times I was left hanging. Waiting well over the time to chat with someone. You're got to get better Michaels. The customer service has gone way downhill.

If you order fabric online, check your purchase when you pick it up!!! I ordered 3 yards got 2 1/2 and now I have to make a trip back to get the correct yardage!!!! I know Michael’s doesn’t care but I’ll definitely think twice shopping online for fabric!!!!

The app is sluggish and freezes often. Their fabric selection contains prices that re too high for the quality of the fabric. Many of the fabric photos are unclear or blurry. I had such high hopes when I heard they were taking over some Joanne’s stock, but am very disappointed and will have to shop for fabric elsewhere.

I really loved how a staff member named Allison who works at the Dartmouth Nova Scotia was very helpful and friendly .

Well where do I start.. I ordered same day delivery yesterday and get the confirmation email.. and I wait checking to see the status still sitting at the store no nothing picked or waiting for driver to pick up. So I call the store today and go from it a driver issue to we don’t have it.. store manager said I have to call customer care to see what happened. Still waiting. I called customer care and was told they have the since 12:54 pm yesterday.. my question where’s the customer service.. I get certain things happen but when I pay extra for something. I expect a call or text and I got nothing… so I hope I get something today.. I have learned my lesson never again will I shop at Michael’s.. they will never be a Joann’s… oh the store pickups are worse…

I can’t speak for anyone else’s experience but I’ve had exceptional experiences at Michael’s for 20 years at least.
My local store in Chicago is spotless and stocked with both great craft items and more but also stocked with exceptional associates who make it a pleasure to shop.
The reason I decided to write this review is also because I had 1 unfortunate interaction with a manager today 1x in 20 years and I emailed Michael’s customer service (and it’s Sunday) to lodge a complaint and got a reply in 4 minutes with a sincere apology. If there were 10 stars available that still would not be enough to rate the experience I’ve had overall at Michael’s.

I placed an order online for delivery and somehow half the order was changed to pick up at a store no where near me. Do better.

I adore the products here. I purchased several Halloween decor objects online and had them shipped. They were packaged just.. loose in a box with minimal packing material so of course they were all smashed to bits. What the heck???

Products. After several years of moving away, I had an opportunity to shop at my familiar store in Port Coquitlam I enjoyed the experience but am now completly disillusioned as I find an item I purchased was old stock and the battery dead. It was the finger row counter in the knitting section. Seems Michaels now does not care that a customer can purchase something (pay more than on the web) and get stuck with an item that is not usable. The staff there are still great. The selection good but reliabillty in the products no so much... .

Michaels in Amarillo offers a small selection of JoAnn's fabrics, but they are not equipped to complete fabric transactions competently. Fabric is cut at a small table near the checkout area. The table has to be cleared of miscellaneous items which reveals a small cutting matt measuring 36"X 36". I asked for 1 5/8 yds of fabric and was told they only cut yards and half yards. Tapping on her phone, the clerk was unable to convert 5/8 yd to inches, so she measured out a yard, looked at me impatiently and asked, "Now how much?" I replied, "5/8 yd more, or make it 3/4 yd, if that's easier." Her response was to stare at me blankly until I looked for a conversion chart on my own phone. I gave her the answer, and she made the cut. This location is clearly not ready to handle fabric sales. I suggest training and improved equipment to facilitate efficient in-store fabric purchases.

I went with my family to buy a pic frame store in Louetta rd and the gentleman in charge for framing and design was alone and I ask him how I need to do the frame and glass he answer me glass when I try to ask more question he look at me and tell me how many time u want me to answer u he was very disrespectful to me and my wife very unprofessional very rude make me run from the section I ask for the girl manger she wasn’t helpful and rude to me never treated like this in a retail business like this I don’t recommend this place at all with all respect to the management very unprofessional employee thank u

I placed an online order for five 12" x 12" Studio Décor shadow box frames, totaling $110. The product page stated “Oversized Shipping Fee: $3.99 per item” but also claimed “Free over $49” immediately underneath. Naturally, I expected free shipping on an order well over that threshold.

Instead, I was charged nearly $20 in shipping fees. When I contacted customer service, I was told the frames were “oversized” and not eligible for free shipping, even though that wasn’t clearly stated. The language on the product page is contradictory and misleading.

This isn’t about $20, it’s about transparency. If oversized items aren’t eligible for free shipping, that should be clearly disclosed without conflicting statements on the same page. I’ve shopped at Michaels for years, but this experience left me feeling nickel-and-dimed and misled.

Never replenish stock of DMC cotton floss. Friendly staff who are limited to apologizing about it because they can’t order what’s out of stock. “Check in a month on a Tues or thurs…”. How embarrassing for them & no wonder no one shops in person anymore. What, is it coming on the next stage coach?!? Why do I bother?

I had a return and had my receipt on my phone. The cashier scrolled down through my phone and somehow deleted the receipt! Well the manager would not give me the full price because I no longer gad my receipt. Also Waited 20 minutes plus to be checked out. The manager saw the long line and went to the back of the store until she was called for a n issue. They finally called up another cashier after 20 minutes. Worst store ever.