Hi, We're new tenants, we moved into our new home a few weeks back. We have had a few visits from workmen to attend to minor repairs and I wanted to express my views regarding this. We're delighted to... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Steve came this morning- Observed all rooms in the house regarding damp and mould. Showed his ID on arrival, explained everything necessary during his time here and the conclusion/treatment plan.... See more
Company replied
Jagjit was wonderful when he came to check out the damp and mould. He was very helpful and informative. Gave a lot of tips on how to avoid any future problems and overall was a friendly presence. Noth... See more
Company replied
I am due to start my new job with Midlands Heart in the next couple of months, and today I received through the post a welcome pack! It was a lovely surprise and included some lovely things to make my... See more
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Company details
- #6 of 9 best companies in Housing association
Written by the company
Midland Heart is a respected housing association providing quality, affordable homes across the Midlands. Since 1925, we’ve been committed to providing safe and well-maintained homes for individuals and families. Today, we manage thousands of homes across the region, and our mission remains the same - putting tenants at the heart of everything we do. We always listen to tenant feedback, invest in our neighbourhoods, and deliver a reliable repairs and maintenance service. Whether you live in one of our homes or are looking to join our community, we’re here to support you. Share your experience on our Trustpilot page and help shape the services we provide. (This profile is monitored Monday to Friday, 9am - 5pm. For emergencies, please call 0345 60 20 540.)
Contact info
20 Bath Row, B15 1LZ, Birmingham, United Kingdom
- 0345 60 20 540
- feedback@midlandheart.org.uk
- www.midlandheart.org.uk
4.5
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good Steve was very nice and funny
20 June 2026
Unprompted review
Reply from Midland Heart
Thank you so much for taking the time to leave a review Yanique.
The team at Midland Heart.
I had a visit from Katie Wilcox
I had a visit from Katie Wilcox , lovely lady and made sure all my concerns was dealt with quickly and efficiently.
18 June 2026
Unprompted review
Reply from Midland Heart
We're always hear to listen and support you where we can so it's good to hear that you're happy with your recent visit from Katie.
The team at Midland Heart.
Five stars for Diane Ranger
Five stars for Diane Ranger! She did a fantastic job helping us upgrade to a much larger home for our family. From day one, she was supportive, highly communicative, and incredibly caring. She found us the perfect space to give our family the room we need. We couldn't be happier with the treatment we received. Thank you for listening to our needs and genuinely caring about our family's future.
19 June 2026
Unprompted review
Reply from Midland Heart
Hi Salma, thank you so much for taking the time to leave such a lovely review. We're really glad to hear that you've had a positive experience and that Diane was able to support you.
The team at Midland Heart.
Great individual members of staff
During recent personal issues that have trickled over into my tenancy, Midland Heart as a whole have really not been great but my Tenancy Services officer, Rachel Hickman, has been incredible. Gone the extra mile to check in on me and help me get my servicing complete.
Rachel Hickman is an asset to Midland Heart and should be celebrated as such. Thank you for all of your help.
2 June 2026
Unprompted review
Reply from Midland Heart
We appreciate the honesty and that you've taken the time to leave a review of your recent experience. We'll be sure to pass on the feedback to Rachel and her manager.
We understand that you've had some other trouble related to your tenancy which hasn't been handled smoothly. If there's anything that we can take a look into, please could you email us on feedback@midlandheart.org.uk
The team at Midland Heart.
Stephen introduced himself and showed…
Stephen introduced himself and showed me the card, very professional and did a great job
17 June 2026
Unprompted review
Reply from Midland Heart
Hi there, thank you for taking the time to leave a review of your recent experience. We always want to hear from our tenants to understand what's working and what we can do better on - we appreciate it!
The team at Midland Heart.
Assessed and completed 2 bathroom…
Assessed and completed 2 bathroom plumbing jobs within 1.5 hours. Thank you Tony. Polite, helpful and efficient.
17 June 2026
Unprompted review
Reply from Midland Heart
Hi Jen, thank you for taking the time to leave feedback on your recent experience. If there's ever anything else that we can help with, you know where to find us.
The team at Midland Heart.
Ashish and Dave from specialist repair…
Ashish and Dave from specialist repair visited today to do a disrepair post survey.
Very helpful, took note of all concerns and disrepairs. Answered all questions gracefully and were very professional.
17 June 2026
Unprompted review
Reply from Midland Heart
We're pleased to hear that everything went smoothly with your recent visit and the team were able to support you.
The team at Midland Heart.
Paul burt
Paul Burt is such a fantastic operative, he always does a brilliant job and never leaves a job unfinished. (Even complicated ones)
He came to my home and was respectful, informative and did a brilliant Job on my mold and damp kitchen. I wish more operatives were like him. Thankyou.
17 June 2026
Unprompted review
Reply from Midland Heart
It's great to hear that you're happy with the recent visit Leanne. We'll be sure to pass on your lovely feedback!
The team at Midland Heart.
help full and good staf
16 June 2026
Reply from Midland Heart
Thank you so much Jabr for the lovely review.
The team at Midland Heart.
Good house and good service
I have had a generally positive experience. The house is in good condition and provides a comfortable place to live. When I needed assistance, staff were polite and helpful, and they responded to my enquiries professionally. Overall, I am satisfied with my experience and appreciate the support provided
19 May 2026
Reply from Midland Heart
Thank you Mohammad for taking the time to leave a review of your recent experience with us. We're pleased to hear that you're comfortable and happy with your home.
Home for all of us should be a place where we can feel safe, it's the foundation for our health and wellbeing.
If there's ever anything you're unhappy with, just give our Hub team a call and we'd be happy to help.
The team at Midland Heart.
Front door repairReported faulty front door had one…
Reported faulty front door had one supplied and fitted within weeks very pleased
16 June 2026
Reply from Midland Heart
We're glad to hear that you're pleased with the recent repair and that your door has now been replaced.
The team at Midland Heart.
Reply from Midland Heart
Hi John, we're really glad to hear that your smoke alarm is working again. If there's ever any other issues, please don't hesitate to reach out to us.
The team at Midland Heart.
I have not had response to email about…
I have receieved response to email about issue still ongoing problem for the address How can you support for a move as you have only offered mutual exchange previous Police did not do return job 2018 Police Housing visit You have cause me a racial issue at address but no proper support How can I get a move without Officer to support for address
13 June 2026
Reply from Midland Heart
Thanks for reaching out to us. Your safety matters to us, and we want to help. If you haven't already, please could you send us an email to feedback@midlandheart.org.uk and we can take a look into this to understand what's happened.
The team at Midland Heart.
Really helpful
Had an issue in the bathroom, Martin White was excellent. An exceptionally polite and helpful man, he’s a real credit to Midland Heart. He sorted out the problem with no issues!
11 June 2026
Unprompted review
Reply from Midland Heart
Thank you so much for leaving a review and for giving Martin such feedback. We'll be sure to share this with his manager as well.
The team at Midland Heart.
Thank you MH team
As a vulnerable adult needing to relocate, They have been super helpful with my rehousing process, And great location for my needs. Although it took a while, Friendly staff had my back, Sometimes I need to chase things up but once I made contact there’s never communication problems with repairs and such.
Special thanks to Adam Evans and Sue Lamb, A few times I felt aimless or not knowing what to do next they were incredibly considerate and supportive
11 June 2026
Unprompted review
Reply from Midland Heart
We care deeply about our tenants and always aim our best to provide a service that puts your needs — especially those who are vulnerable, at the heart of what we do.
We always want to make sure that you feel safe, happy and confident in your home and in your neighbourhood and appreciate you taking the time to leave a review of your recent experience.
The team at Midland Heart.
Im a tenant at 6 river court cv13at and…
Im a tenant at 6 river court cv13at and i had a home visit from ABDUL AZIZ today and my feedback is good he is a lovely person and has helped me and my mum so i would give ABUL A 10 OUT OF 10 foe his help and understanding kind regards from steven marsh and my mum sharon
11 June 2026
Unprompted review
Reply from Midland Heart
Hi Sharon, thank you so much for taking the time to leave a review of your recent experience. We're really pleased to hear that Abdul has been able to support you.
The team at Midland Heart.
Ashish from Specialist Repair team
Ashish from Specialist Repair team,
Helped with looking at the repairs and walked through issues and fixed it and helped to use the app
11 June 2026
Unprompted review
Reply from Midland Heart
We're glad to hear that Ashish was able to support you with your repairs. If there's ever anything else, you know where to find us.
The team at Midland Heart.
No reply from Jackie Scott - Senior lol
Got a reply but not from Jackie Scott, SENIOR housing officer....who is this person who doesnt reply to tenants and owners, ever and for months.
8 June 2026
Unprompted review
Reply from Midland Heart
We’re sorry to hear you remain unhappy and we want to reassure you that our team has made efforts to address your concerns and offer support.
If you still wish to extend your lease, please can you contact Jackie Scott directly and she'll be happy to support.
If you've reached out directly and haven't heard back, please can you give our Hub team a call and we'll be able to redirect to the correct team.
The team at Midland Heart.
Always an excellent service
10 April 2026
Reply from Midland Heart
Thank you so much for the lovely review Paul, we're pleased to hear that you're happy with our recent services.
The team at Midland Heart.
I called about 2 window locks in my…
I called about 2 window locks in my living room they had came off early this evening.
By 8.00pm somebody came
from midland heart (called Tavin ) and they were fixed straight away .
Brilliant service .
10 June 2026
Unprompted review
Reply from Midland Heart
It's great to hear that Tevin was able to get the window locks sorted for you. If there's ever anything else, you can always give our Hub team a call.
The team at Midland Heart.
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