Mighty Ape Reviews 

Product really good quality. Delivery was fast. Ordered in the afternoon delivered next day. Auckland to Ashhurst.

Extremely disappointing experience with Mighty Ape Marketplace - such a shame.

I purchased a Dell Precision 3630 clearly advertised as including an NVIDIA RTX 2080 Super graphics card. The computer supplied did not contain the advertised graphics card. The seller later acknowledged that the listing was incorrect.

Despite this being a straightforward “not as described” issue, Mighty Ape has not provided a prompt or decisive resolution. . Instead, I have been repeatedly directed to their internal marketplace process while they “investigate with the seller.” Communication has been slow and resolution efforts have lacked urgency.

More concerning, the seller issued return labels containing inaccurate customs declarations — one declaring the item as a “gift”, and another declaring the value as $1. These declarations did not reflect the true nature or value of the goods.

Using such documentation could have exposed me to risk if questioned by customs authorities, and may have resulted in the shipment being held or delayed for an extended period. I declined to use these labels for that reason.

Purchasing through a major NZ retailer’s marketplace should provide oversight, accountability, and consumer protection. In this case, responsibility has effectively been pushed back onto the third-party seller while I have been left to escalate the matter myself. 8 days on, no resolution and Mighty Ape is not responsive.

Based on this experience, the marketplace’s lack of responsiveness and its handling of my statutory rights under the Consumer Guarantees Act is sufficient for me to shop elsewhere in future.

Order Number : T72XU6LQ

Dam good price & the quality is deff not what you'd expect (way better!) & the cutting tool inside the box now thats the s@$%!,thanx mighty ape team u guys rock!

It was easy to order online and to make payment. Delivery was amazing! Emails received for each step of the way, and a very fast delivery. Ordered Fri. 13/2, delivered Mon. 16/2. Would definitely use Mighty Ape again and recommend to others.

Great team at Mighty Ape FAST delivery, Cheap prices, great rewards and friendly help staff.
I enjoy buying from here.

How the mighty (ape) have fallen.

Absolutely terrible website these days. Ridiculous shipping prices.

My parcel disappeared and Noone seems to know why. I guess my grandson has to miss out till I find an alternative. Really poor service.

Product was exactly as described, delivery was super quick. Highly recommend!

Well packed. 13 minutes from confirmation to courier pickup. delivered next morning. Totally amazing. Best online shopping service I've ever had.

ordered a huge bed expected for feb it pulled up the next the day very happy with the experience recommend investing in mighty ape

THEY TAKE FOR EVER TO SEND YOUR ORDERS. IT HAS BEEN TWO MONTHS IN MY CASE. HOPELESS SERVICE..

So usually mighty ape deliver my orders quickly and efficiently and I'm almost always happy with the result.
This time however I spent over $200 on 2 items from Zeaway and have been extremely disappointed.
The cat tree I purchased is so unstable I've had to weigh it down with kettle bells and within 24hrs a piece of it had snapped whilst the cat was playing.
The customer service centre said they would send me a replacement part and 6 days later it arrived.
The cat wheel I purchased hasn't even shown up. Zeaway sent me the wrong item, a leg pillow.
Now whilst trying to get the correct item sent I have had to repeat that I want the correct item sent, and not a refund, about 5 times!
After saying they were sending the wheel, I was then told a few emails later that I need to wait for them to collect the wrong item, before they send the cat wheel. Like somehow I'm at fault and should wait.
I gave my weekend availability and nothing was arranged.
I'm furious at how difficult it is to get what I have paid for. Once this is settled I'll be making sure to avoid Zeaway as a seller. Its been over 2 weeks since the initial order and I still don't have the wheel. My cat is getting fat!!
I suggest you all avoid this seller, unless you want the same hassle!

Great simple ordering at realistic price.
Accurate description and tracking
24 hrs ordering to delivery
Well made functional product
Excellent option to off shore companies
Will use again and certainly recommend

From finding the items I wanted to paying for them was quick and easy. Delivery was quicker than expected. And all round excellent service from beginning to end. That why I love Mighty Ape.

An easy website to use, I found what I was looking for. Great descriptions of products available. Purchasing and shipping was easy and straightforward. Product was shipped that day and delivered within NZ in 2 days. Fantastic service

I currently have store credit that I was hoping to use on a product listed on your website. I contacted your team to request a price match, however I was advised that this was not possible because the item is sold via Folders Online and that I would need to contact them directly.

Unfortunately, this means I am unable to use my Mighty Ape credit for this purchase, which is disappointing. After looking further, I have also noticed that many of your prices appear to be significantly higher than those of other retailers.

As a customer, this is frustrating, particularly when store credit cannot be used competitively due to price-matching restrictions. I would appreciate some clarification around this policy and whether there is any way this can be reconsidered so I can make use of my existing credit.

Every time I shop with Mighty Ape it is a superb Experience from start to finish. I totally recommend them to everyone!

I had bought a product to be delivered in 3 days and pre ordered a product to arrive in mid January. After noticing my product did not arrive and I had not email notification about deliver, I contacted customer service. It turns out mightyape has no record of my order despite taking my money and having an order confirmation email and order number. Not sure how this can even happen if the system has issued me a unique order number.
Customer service would not re-place my order on my behalf and required me to create a new account to place a new order which also seems completely ridiculous to me since they were going to process me a refund anyway. It has taken them over a month and multiple follow-up emails to even start issuing the refund to which now, I cant even buy the original product I wanted since it is no longer available.

Ridiculous. Waste of time and I will never be shopping here again

Ordered a linen blanket Thursday morning and arrived Friday morning super early! Very impressed by fast shipping and this is the 2nd linen duvet I’ve ordered from here and it’s exactly as described and i loooove the look of it on my bed, definitely worth the price. I only decided to buy this second ine due to my first one being so good and happy I ordered another one again because it’s just as good.