Mighty Ape Reviews 

7,182
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 184 reviews, most reviewers were somewhat happy with their experience overall. Many customers frequently praise the swift delivery service, often receiving items within a day or two. People also appreciate the user-friendly website, finding it easy to navigate and place orders. Consumers often highlight good product quality and competitive pricing, making purchases feel like good value. However, some customers noted significant dissatisfaction with delivery, experiencing unexpected delays, non-arrival, or misleading promises. A few other people felt product quality did not always match descriptions, leading to disappointment. Additionally, some reviewers were not happy with return processes or encountered issues when ordering from third-party resellers.

What people talk about most

Product

Users describe ambiguous interactions with product quality and delivery, with some customers receiving items... See more

Delivery service

Consumers find delivery service to be ambiguous, with some reviewers praising efficient service, fast... See more

Order

Customers had ambiguous experiences with order, with some expressing satisfaction and willingness to order... See more

Price

Customers consistently note ambiguous experiences with price, with some reviewers praising good price points,... See more

Website

People report ambiguous experiences with the website, with some finding it easy to use for online shopping... See more

Reviews shaping this summary

Rated 4 out of 5 stars

How the website is user friendly and easy to find items you are looking for Also the delivery service is great i order items and get it 1 -2 days after and no issues

Company replied

Rated 3 out of 5 stars

I had to return an item due to a fault and the process took longer than expected. Initially I was given a hard time and the issue wasn’t recognised straight away. After escalation, the supplier ver... See more

Company replied

Rated 3 out of 5 stars

Please make it more obvious if an item is not currently in stock and will be shipped later. I placed an order at Christmas and when one item didn’t arrive I checked my order confirmation and saw t... See more

Company replied

Rated 3 out of 5 stars

UPDATE 25.06.26 - I actually received my package today! Thank you Mighty Ape for actioning this if it was indeed you - or NZ Couriers. I am very happy now however it was still annoying to have had t... See more

Company replied


Company details

  1. Gaming services
  2. Book shop
  3. Childrens Shop
  4. Computer Accessories Shop
  5. Home Furniture Shop
  6. Hobby shop
  7. Film rental store

Information provided by various external sources

New Zealand's most popular online store! We have hundreds of thousands of products in-stock, including: Games, Books, DVDs, Toys and more. We offer overnight and same day delivery on in-stock products.


Contact info

3.6

Average

TrustScore 3.5 out of 5

7k reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 55% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.6

All reviews

(7,182)

178 reviews in the last 12 months

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Rated 5 out of 5 stars

It’s so easy to book online

It’s so easy to book online. All items are expertly packaged and you nearly always receive your item the next day along with regular updates on delivery. Fabulous company to deal with. I love shopping at Mighty Ape.

12 November 2025
Unprompted review
Rated 1 out of 5 stars

Be careful ordering from resellers…

Be careful ordering from resellers through mighty ape- it’s no care and no responsibility. Each order has not arrived, no communication, and when I chat to mighty ape they say it’s not our product, it’s the reseller and we will ask them to contact you. It could take up to 3days. They also will not give you their contact details. Or you can call Nz post and chase it yourself. No care, absolutely no responsibility so assume returns will be a nightmare. So weeks after the order, all I can do is wait and hope to hear from the supplier.

12 November 2025
Unprompted review
Rated 5 out of 5 stars

We just received our package from…

We just received our package from couriers. We purchased a replacement head from Mighty Ape for our Philips shaver as the last one we ordered from a competitor was completely the wrong fit & shape, Evan though it mentioned it was the correct part. Mighty Ape kept us up with notifications for delivery & the part arrived a couple of weeks later as it was ordered from another country. Our shaver was worth $500 so to have found a head for it that actually works is fantastic. Mighty Ape kept us informed with tracking & answered any questions we had very quickly. We decided to go with Mighty Ape because of their trusted reviews & also because the part we needed was a good price compared to some. This is the second time we have ordered from this company & we are very comfortable to order again from them. Thanks Mighty Ape for the legit shaver head it works very well, another 10 years use we should have with our expensive shaver for less than $30.00. Honest company that look after your needs. 5 stars overall.

6 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Communication, packaging and delivery were all excellent. Product was well priced and exceeded expectations.

5 November 2025
Unprompted review
Rated 5 out of 5 stars

This company is fantastic to deal…

This company is fantastic to deal with—everything is straightforward and hassle-free. Their packaging is excellent, deliveries are fast, and their website makes shopping incredibly easy. A completely smooth experience from start to finish!

23 August 2025
Unprompted review
Rated 5 out of 5 stars

Bought a calico themed cat wireless…

Bought a calico themed cat wireless computer mouse. This calico is a genetic mutation as its clearly male lol. Stable, hardy, comfortable in the hand and cute. Mighty Ape had it here in 2 days even though I ordered it in the weekend and I am in a small rural town. Great service. Oh and it says AA battery not included - but one actually is included in the packet!

21 October 2025
Unprompted review
Rated 5 out of 5 stars

I live in the UK and my grandchildren…

I live in the UK and my grandchildren are in New Zealand. Mighty Ape offers a fantastic range of toys and gifts at great prices, making it easy and affordable to send presents without the high cost or risk of shipping from the UK. Their gift-wrapping service and speedy delivery make the whole process simple and reliable.
I’m a very happy customer — and my grandchildren are just as delighted!
With Christmas around the corner, I’ll definitely be shopping with Mighty Ape again and highly recommend them.

17 October 2025
Unprompted review
Rated 1 out of 5 stars

Never Again

No issues with my first purchase off Mighty Ape.

2nd purchase, a nightmare, tracking my parcel. Ordered on the 4th October & it's the 14th & it is still sitting in the SFC warehouse in China!!!! Never again will I order off Mighty Ape, when they use and allow their third party suppliers to get away with misleading the public with false advertising and misleading information

4 October 2025
Unprompted review
Rated 1 out of 5 stars

Unethical

They're owned by Kogan now so no longer kiwi and have a default ticked checkbox to sign people up for $29 a quarter subscription, having this selected by default when you buy something is deeply unethical and easy to miss. Never buying from them again.

10 December 2024
Unprompted review
Rated 5 out of 5 stars

Not all is as you were likely expecting

Ease of ordering, well packaged and quick delivery.

UPDATED (9/8/2025 after a few uses) The product itself has proven quite disappointing.

1/ Firstly, 3 seconds to put together? C'mon 🤣
While it's not exactly difficult, but 3 seconds? 🤣
(Especially the first time you put it together. Certain parts have to go around a certain way, but the little instruction sheet supplied doesn't mention that).

2/ Once put together I've found that it slides around on the stainless steel bench top basically every time you touch it (especially empty or in the early stages of placing items) as it is so light it really needs little non-slip legs or something grippy underneath.

3/ It doesn't hold 250mm square plates as the 300mm width dimensioned on the pic relates to the base. So basically only round plates.

4/ The pics on the website shows it holding glasses, but the vertical glass-supports on mine are slightly shorter than those in the pic and every glass I've tried just falls off. That could get expensive. So the glasses have to sit on the top rack where the big plates are shown in the pics, as they fall off the allocated hooks and fall over on the bottom rack. I do think that even with supports as long as those in the pics, only certain glasses - probably relatively short glasses with a very narrow diameter - would stay safely held.

5/The chopping board hook doesn't clip on where it's shown in the pic either. Fitted there it's hampered by the tray base. It has to go on the next bar up where it slides from side to side and doesn't really fit there well. Funnily enough, the little construction sheet supplied looks as if it is meant to hook on the upper rail, differing from the pics (unclear as on the back side of the unit).

6/Looking at the pic in retrospect it looks like it was designed for the days where everybody drank their daily tea from cups & saucers and those that use chopsticks to eat their meals. Yes, it holds chopsticks but drops my glasses onto the bench top. After using this I'd still rate the service and packaging at 5 stars, but the product is really only a 2.5 stars at best. It's actually as if I've got a slightly modified version of the unit on display in the pics.

6 October 2025
Unprompted review
Rated 1 out of 5 stars

told by one of your staff that i have…

told by one of your staff that i have placed no new orders, sent in proof of purchase along with reference numbers checked back and part of yesterdays order has been dispatched and shipped to palmerston north so why would i be told by staff that i had not placed any new orders, this stressed me out and made me throw a fit, i am however covered by pay pal i have sent in proof of my large purchases

3 October 2025
Unprompted review

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