Mighty Ape Reviews 

Mighty Ape has become an absolute landmine of dodgy 3rd party products. Many of these have minimal descriptions and are being sold ludicrously above RRP. It's only when you check the hidden warranties tab that you find out that Mighty Ape refutes any responsibility for these sales, and says that any returns or exchanges will have to be done through this mystery seller you've never heard of. Are they based in NZ? Do they even have customer service? Until you inevitably run into issues, you'll have no way of knowing.

I don't understand how Mighty Ape have become this absolute shell of its former self, but its become horrifyingly predatory. I had friends that wanted to buy me a present, and went looking for Arkham Horror LCG products. Turns out that the one they found ("Arkham Horror LCG Edge of the Earth - Game" listed for $236.62) is around double RRP. The only reason they avoided disaster by buying it is that the product is so poorly named (just called "game" instead of letting you know whether it was the Campaign or Investigator Expansion; two entirely different products) that they double checked with me before buying it.

I oredered a heating pad a week ago. I didn't get a confirmation email just an enormous amount of spam.

I tried to email them and they said they needed proof of payment which I sent and received no feedback on.

I tried to use the live chat and it just glitched continuously asking me to type in my name.

There is no one that actually wants to help. We received a partial order but the most important item was not delivered.

This has been a ridiculous experience.

I run a holiday park. We have been adding new cabins and I have been ordering the mattresses from mighty Ape. The quality has been good but the speed of packaging and delivering is exceptional.

excellent professional company, fast on delivery, no more than two days. Can be relied upon.

Apalling right from the start. Now owned by Kogan, so you're dealing with an Australian outfit. They charge insane high shipping fees, as your goods are coming from third parties in AU, and they take zero responsibility when things go even slightly wrong. No phone number to call to get help, and dealing with their "online agent" bots is like pulling teeth. They don't even offer a feedback opportunity for their runaround circus, and hide their customer support services behind an entirely different customer sign-in process to push back should you have the audacity to expect good service for such a high price.

Companies like this are why people use Temu.

Amazing customer support. We got delivered a broken wooden cutting board and got a replacement in no time. Easy communication and quick response.

Since Kogan took over, Mightyape customer service has been shocking to say the least. Took 5 days to reply to my email as a primate, which states primates are first in line, only replied to the email when I went on live chat and had to wait 12 minutes in line behind non primates, Mightyape took $29 out of my account without any notification regarding declined subscription, so for 3 months my primate was not automatically cancelled nor was an email sent to me that my payment was declined. They nearly charged me $58 within a 3 day window. Customer service said they would give me a $20 credit and will show up within 1-2 days, has now been a week, contacted them and still being ignored.
Tracking on their site is also terrible, says it's still at depot then just randomly shows up days later, doesn't update.
Primate has gone from $19 to $29 unexpectedly this year.
Would not recommend dealing with this company. I've been using them since 2019. Moving into better business that have respect for their customers.

I have bought many things from Mighty Ape in the past but my experience of a few weeks ago has been so stressful over a plantar fasciitis sock that I purchased for only $29, the very first time I tried it on, it snapped, I spoke to them literally the next day. They told me as they were selling it for another company namely SENSUAL SALE, I would have to wait 3-5days for their reply. What I can not understand is I paid Mighty Ape so in my opinion they are responsible. Anyway, since then I have probably received 7 emails all so confusing. Meanwhile SENSUAL SALE wrote and bargained with me asking me I would except 60 percent of my money back and keep the socks which I no longer wanted or trusted to work. Also when i first received these socks there was no instructions or any pamphlet to say where it was from or how to use it etc There is too much to write on this regarding the communication that I receivied from Mighty Ape, all inconsistent and confusing.
Please never buy anything from SENSUAL SALE as they do not take responsibility. Lastly if you (Mighty Ape) are selling things on another companies behalf, you need to be assured they are legit and also taje responsibility as the MONEY IS PAID TO YOU AND NOT SENSUAL SALE.
I have never had this much problems over a $29 item.

I ordered on the 2nd of September and checkout said 'order now to receive 8-9th September'. Immediately received an email after saying expected delivery is 10-11th September. Yesterday it was finally dispatched and says expected delivery 15th September. That is a huge timeframe from the 2nd for goods that are listed as in stock (if I add the same items to my cart now the 'expected' delivery date is earlier than the delivery date I have been given for my order that I placed a week ago. Customer service are zero help and just say 'it is what it is' and tell me I could have paid for express delivery. I might have if they had been honest about the delivery timeframe in the first place. Very dismissive and just seem to think it's my fault for ordering from them. I tend to agree with them on that one. They don't give any reason or resolution. Paying for express delivery to make up for their lies would have been an easy and fruitful resolution but they don't do that because I should have paid (even though I had no idea it was going to be 2 weeks.

Over charging. Invoice states one price, credit card charged a higher price, one month later no solution and very slow at returning emails , no way to call them, they just do not care, once bitten, never going back

I have been waiting for a book for OVER FOUR MONTHS.
They now order through other suppliers and lie about the delivery timeframe on their website. Four months for a book that wasn't sold out online is ridiculous.
They have offered a refund equal to the purchase price, but because money devalues and they don't intend on paying for compensation of time wasted and inflation, I am left with little choice.
So I wait patiently while they tell me that they still haven't ordered it from their external supplier.

Pruduct was of high quality and an incredibly swift delivery. Delivery updates were informative and very useful. All the best to mighty ape team👏👏👏

A+ service - delivered next day and exactly what I ordered

First time to use, very impressed

Not recommend at all! I placed the order in the midnight and request cancel it straight away. There is no cancel button and you have to wait them to contact you back. However, in 7 products, only 2 had been cancelled, one was due to no stock. The worst thing is, no one got me an update and had waited half hour online but no one had a chat. YOU CANT CHANGE YOUR MIND ONCE YOU PLACE THE ORDER & NO CUSTOMER SERVICE AT ALL. Shop locally if you could, support local business if you could!

Easy to order - fast delivery - perfect !

Ever since they were bought by Logan, they have been using ratty tactics. I was Auto signed up for their premium subscription when I purchased an item, 29.99!? And the only way to cancel is to contact customer service.

I usually love buying things from mighty ape due to there fast service. This time was not great. They lied about delivery time and when product was sent which i kept checking. I would never have bought if I knew I had to wait. Then discovered it had come from overseas and not there warehouse.

I ordered 2 of the same product, I got one then couldn't find out where my second one was. I tried to get in touch but the page said I'd have to wait 2 to 4 business days...they got back to me on the second business day and explained what happened. So relieved.
Beautiful solid racks that we've put on top of each other and they fit perfectly down the side of my fridge. My hubby changed the wheels to solid wheels so it's easy to maneuver in and out.