Used the click and collect to the Bracknell store. The was the nearest to where I live. All was fine, the item was delivered to the store and I was notified to collect within 48 hours of purchase. H... See more
Company replied
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Sharon helped with sorting out equipment for my son’s DofE expedition. Her knowledge and expertise was so helpful to make sure he had the correct stuff. Well done Sharon. We will be very sorry to see... See more
Company replied
The customer service was outstanding. Jack and Nat looked after me. They were not pushy and despite not having jobs to go to when the Bracknell store closes down they were amazing. I paid more for the... See more
Company replied
Jack and Oliver were super helpful with my daughter and her friend choosing hiking boots for DoE. They explained options and checked the fit multiple times, fetching more options to ensure they... See more
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Company details
- #67 of 90 best companies in Outdoor clothing and equipment shop
- #67 of 127 best companies in Activewear shop
- #36 of 58 best companies in Bags and luggage shop
- #63 of 79 best companies in Camping Shop
About Millets - Bracknell
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
46 High Street, RG12 1LL, Bracknell, United Kingdom
- 01344 203524
5.0
Excellent
2k reviews
Asks customers to review
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Friendly helpful
Friendly helpful, knowledgable staff, (Natalie). Only a small store so a bit Iimited range but good enough and got what I needed.
19 March 2026
Unprompted review
Reply from Millets - Bracknell
Hi,
Many thanks for taking some time to provide your review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
Very helpful salespeople
Very helpful salespeople. I was disappointed with the decline in choices in walking boots. I prefer Merrels or Berghaus
Also the socks I bought size 5-6.5 were huge, they actually fitted my son who takes size 10 shoe.
9 March 2026
Reply from Millets - Bracknell
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at millets.co.uk/customer-care/contact-us
Thanks again for your time,
Millets Customer Care Team
Great store and staff
A small but great store! I called to check availability of stock before making a trip to the store. Lady on the phone (Natalie) informed me they had stock so I made my way to the store later that day.
When I arrived I said I called earlier in the day about some boots and she remembered the sizes I asked for so went out back to retrieve them. Staff were really friendly and personable
16 March 2026
Unprompted review
Reply from Millets - Bracknell
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Great shopping experience
Great shopping experience, online, with swift and cost effective delivery costs
4 March 2026
Reply from Millets - Bracknell
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Jack offered detailed advice on the…
Jack offered detailed advice on the various items I needed to purchase, and did not hesitate to answer any questions I had, no matter how niche or abstruse. He showed me where to look, which brands would be preferable for my specific situation and helped me get a damn good bang for my buck. Would definitely come again if I needed further equipment.
8 March 2026
Unprompted review
Reply from Millets - Bracknell
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Jack -branch in Bracknell
I visited the branch in Bracknell , Jack was super helpful and personable .
Great customer service .
Thanks for all of your help :)
5 March 2026
Unprompted review
Reply from Millets - Bracknell
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Millets Customer Care Team
She was very helpful and nicely
She was very helpful and nicely! Good smile and she didn’t care my poorly English speaking.
4 March 2026
Unprompted review
Reply from Millets - Bracknell
Hi,
Many thanks for taking some time to provide your review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
We had a great experience
We had a great experience. JACK was very helpful and showed us all the camping gear we would need. Thanks
7 February 2026
Unprompted review
Reply from Millets - Bracknell
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
I was sent incorrect size due to.my own…
I was sent incorrect size due to.my own error.
Discussed with the Company and advised to return and re order, but my size had gone by that time. Anyway return and refund arrived very quickly. Thank you
1 February 2026
Reply from Millets - Bracknell
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Millets Customer Care Team
Jack was very helpful finding the…
Jack was very helpful finding the walking shoes I was looking for quickly and effectively
14 February 2026
Unprompted review
Reply from Millets - Bracknell
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Millets Customer Care Team
Natalie was helpful and knowledgeable
Natalie was helpful and knowledgeable. I was replacing my old boots, and my feet have changed, previously 6 and now 7. Natalie have me suitable advice to help my choice.
9 February 2026
Unprompted review
Reply from Millets - Bracknell
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
We were looking for some walking boots…
We were looking for some walking boots for my daughters DOE, Bronze expedition and were served by Jack. He was very helpful and showed genuine interest in where she was going to be walking. Gave her excellent advice to wear the boots in the house to make sure they are comfortable
7 February 2026
Unprompted review
Reply from Millets - Bracknell
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Special thanks to Jake
Arrived looking for walking boots for my daughter. Jack was available within moments of arriving, asked my daughter if it was for the Duke of Edinburgh award, to which my daughter immediately brightened and had a little chat. Jake offered the DoE recommended boots, explained why they were better than the ones we'd initially asked about, and helped with the discount codes for DoE students. Jake also made sure we had the right socks and made the whole experience smooth and efficient. Thank you!!
7 February 2026
Unprompted review
Reply from Millets - Bracknell
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Great customer service from Jack at the…
Great customer service from Jack at the Bracknell Branch. Friendly, helpful and efficient.
7 February 2026
Unprompted review
Reply from Millets - Bracknell
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Jack was brilliant and provided all the…
Jack was brilliant and provided all the help we needed snd with such enthusiasm.
5 February 2026
Unprompted review
Reply from Millets - Bracknell
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Millets Customer Care Team
Mullets (Bracknell) - great service
Mullets (Bracknell) is a great little store centrally located and has great offers for everyone.
Jack who served us was very engaging and has a great rapport with the customer.
6 February 2026
Unprompted review
Reply from Millets - Bracknell
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Great service
Megs was super helpful and answered all my questions when buying a new coat.
3 February 2026
Unprompted review
Reply from Millets - Bracknell
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
Sales assistant was very helpful
Sales assistant was very helpful, pointing out the limitations of the walking shoes I was purchasing and suggesting other available options that suited my needs better
2 February 2026
Unprompted review
Reply from Millets - Bracknell
Hi,
Thanks for your feedback.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Reply from Millets - Bracknell
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Millets Customer Care Team
It was so good price for me to buy me…
It was so good price for me to buy me bag. And the price was so affordable. Good quality, discounted. I talked with Megan or Megs she was so good to us. Very good customer service. Thank you
2 February 2026
Unprompted review
Reply from Millets - Bracknell
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
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