Millets - Bracknell Reviews 

1,652
TrustScore 5 out of 5

5.0

46 High Street, RG12 1LL Bracknell, GB


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Rated 4 out of 5 stars

Used the click and collect to the Bracknell store. The was the nearest to where I live. All was fine, the item was delivered to the store and I was notified to collect within 48 hours of purchase. H... See more

Company replied

Rated 5 out of 5 stars

Sharon helped with sorting out equipment for my son’s DofE expedition. Her knowledge and expertise was so helpful to make sure he had the correct stuff. Well done Sharon. We will be very sorry to see... See more

Company replied

Rated 5 out of 5 stars

The customer service was outstanding. Jack and Nat looked after me. They were not pushy and despite not having jobs to go to when the Bracknell store closes down they were amazing. I paid more for the... See more

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Rated 5 out of 5 stars

Natalie and Jack were brilliant today. Went in for a couple of dry robe type and already had our hands full. While Natalie was bagging our stuff up, Jack came and offered to take all our other shoppin... See more

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Company details

  1. #67 of 89 best companies in Outdoor clothing and equipment shop
  2. #68 of 128 best companies in Activewear shop
  3. #36 of 58 best companies in Bags and luggage shop
  4. #63 of 79 best companies in Camping Shop

About Millets - Bracknell

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Contact info

  • 46 High Street, RG12 1LL, Bracknell, United Kingdom

  • 01344 203524

5.0

Excellent

TrustScore 5 out of 5

2k reviews

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5.0

All reviews

(1,652)

5,202 reviews in the last 12 months

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Rated 5 out of 5 stars

Jack was brilliant and attentive!

Jack was brilliant and attentive!
Helped us with getting some bits for our daughters residential trip and took the time to go through our list. Provided good options and didnt rush us with any decisions. Thanks Jack, you were awesome.

25 April 2026
Unprompted review
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Reply from Millets - Bracknell

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Jack was beyond helpful

Jack was one of the most helpful and user-friendly shop assistants that I’ve met in years. He fully kitted out my daughter in her Duke of Edinburgh requirements, suggesting products that were suitable and also making sure her ruck sack was a perfect fit. Brilliant!

19 April 2026
Unprompted review
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Reply from Millets - Bracknell

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Millets Customer Care Team

Rated 5 out of 5 stars

Such friendly staff

Such friendly staff, very helpful and knowledgeable about their stock.

It's nice to be treated respectfully and be helped without even having to ask and I really appreciated it.

Lord Dean Somers-Dowell

18 April 2026
Unprompted review
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Reply from Millets - Bracknell

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Millets Customer Care Team

Rated 5 out of 5 stars

Amazing service from Natalie

Amazing service from Natalie and the Team today. Very helpful and welcoming providing great advice on what jacket and cleaning products to buy. She was very knowledgable about all the options whilst being patient and a friendly face of the brand. Will be back for more products for Scouting

17 April 2026
Unprompted review
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Reply from Millets - Bracknell

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Natalie was excellent 🙂

After becoming a home owner I was looking to get a multi-tool to keep in the house for DIY jobs. Natalie talked me through the range that was available and I finally settled on a Leatherman Bond which was also one of Natalie's recommendations. Thank you to Natalie for such professional guidance and excellent customer service. The Bond is such a useful tool and has made my much smaller Gerber Dime redundant.

27 December 2025
Unprompted review
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Reply from Millets - Bracknell

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Millets Customer Care Team

Rated 5 out of 5 stars

Jack was extremely helpful and I would…

Jack was extremely helpful and I would highly recommend this shop.

8 April 2026
Unprompted review
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Reply from Millets - Bracknell

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Millets Customer Care Team

Rated 5 out of 5 stars

Thank you to Natalie today for very…

Thank you to Natalie today for very good customer service, she was very knowledgeable regarding the walking boots I went in to buy and had good advice on things to check, which I needed as I've been trying to get a well fitting pairs of boots for a few months, I finally found them today.

This Millets has a good selection of walking boots and clothes.

11 April 2026
Unprompted review
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Reply from Millets - Bracknell

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Millets Customer Care Team

Rated 5 out of 5 stars

Excellent advice and patience

Excellent advice from Natalie on walking boots for DofE, very patient with our grumpy teenager and fantastic recommendations for other items.

11 April 2026
Unprompted review
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Reply from Millets - Bracknell

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Really helpful and knowledgeable staff

10 April 2026
Unprompted review
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Reply from Millets - Bracknell

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Great experience

Great experience, lovely staff. Always a pleasure to shop here.

10 April 2026
Unprompted review
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Reply from Millets - Bracknell

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Natalie was amazing

Natalie was amazing. She was very welcoming,Polite and very knowledgeable.
Customer service as it should be (Natalie showed a standard other's could learn from!).
Well done Millets Bracknell. A+++

3 April 2026
Unprompted review
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Reply from Millets - Bracknell

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Very good customer service

Went in today and was very impressed with the customer service. Jack served us and was brilliant, very kind and a genuine lovely person.

1 April 2026
Unprompted review
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Reply from Millets - Bracknell

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Millets Customer Care Team

Rated 5 out of 5 stars

Items for my sons DofE expedition …

Visited the shop to purchase items for my son’s DofE expedition. Service and advice was great- we were helped by Elliot and Sharon who knew their stuff and could advise on which items my son needed and which brands were worth the investment. They also helped us to take advantage of various in-store offers. It’s great to visit a store who can genuinely make the shopping experience easier. Will visit again. Thank you.

20 March 2026
Unprompted review
Millets - Bracknell logo

Reply from Millets - Bracknell

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Sharon's service was fab

Sharon's service was fab, great knowledge of products and was fun to be around

24 March 2026
Unprompted review
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Reply from Millets - Bracknell

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Millets Customer Care Team

Rated 5 out of 5 stars

Fantasic customer service from Sharon…

Fantasic customer service from Sharon at the Bracknell store - friendly and very helpful.

28 March 2026
Unprompted review
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Reply from Millets - Bracknell

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Millets Customer Care Team

Rated 5 out of 5 stars

I was served by Sharon and also a young…

I was served by Sharon and also a young gentleman, both of whom were very friendly and professional.

I was seeking gloves, which were out of season and no longer on the shop floor, so Sharon kindly went to find some from the stock room.

Thank you both for fantastic customer service.

27 March 2026
Unprompted review
Millets - Bracknell logo

Reply from Millets - Bracknell

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Millets Customer Care Team

Rated 5 out of 5 stars

Had a great experience at Millets in…

Had a great experience at Millets in Bracknell today. Natalie was extremely helpful, knowledgeable and patient with all of our questions. She ensured that we went away with the right advice and equipment for my daughter’s DofE trip. Thank you Natalie, your help was much appreciated. Kirsty

25 March 2026
Unprompted review
Millets - Bracknell logo

Reply from Millets - Bracknell

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Millets Customer Care Team

Rated 5 out of 5 stars

Such lovely staff very nice and…

Such lovely staff very nice and helpful. Thank you Natalie

24 March 2026
Unprompted review
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Reply from Millets - Bracknell

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Millets Customer Care Team

Rated 5 out of 5 stars

Successful shopping trip

Looking for a Leatherman multitool to replace one I’d lost - Sharon talked me through various options and I ended up buying a Victorinox that suited my needs better. Good product knowledge and a friendly helpful approach - thank you 😀

24 March 2026
Unprompted review
Millets - Bracknell logo

Reply from Millets - Bracknell

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Millets Customer Care Team

Rated 4 out of 5 stars

Friendly helpful

Friendly helpful, knowledgable staff, (Natalie). Only a small store so a bit Iimited range but good enough and got what I needed.

19 March 2026
Unprompted review
Millets - Bracknell logo

Reply from Millets - Bracknell

Hi,

Many thanks for taking some time to provide your review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Millets Customer Care Team

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