Used the click and collect to the Bracknell store. The was the nearest to where I live. All was fine, the item was delivered to the store and I was notified to collect within 48 hours of purchase. H... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Sharon helped with sorting out equipment for my son’s DofE expedition. Her knowledge and expertise was so helpful to make sure he had the correct stuff. Well done Sharon. We will be very sorry to see... See more
Company replied
The customer service was outstanding. Jack and Nat looked after me. They were not pushy and despite not having jobs to go to when the Bracknell store closes down they were amazing. I paid more for the... See more
Company replied
Natalie and Jack were brilliant today. Went in for a couple of dry robe type and already had our hands full. While Natalie was bagging our stuff up, Jack came and offered to take all our other shoppin... See more
Company replied
Company details
- #67 of 89 best companies in Outdoor clothing and equipment shop
- #68 of 128 best companies in Activewear shop
- #36 of 58 best companies in Bags and luggage shop
- #63 of 79 best companies in Camping Shop
About Millets - Bracknell
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
46 High Street, RG12 1LL, Bracknell, United Kingdom
- 01344 203524
5.0
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lovely staff helped my mum to find her…
Lovely staff helped my mum to find her phone.
24 December 2025
Unprompted review
Reply from Millets - Bracknell
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Millets Customer Care Team
Natalie was very helpful
22 December 2025
Unprompted review
Reply from Millets - Bracknell
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Extremely welcoming staff who went…
Extremely welcoming staff who went above and beyond . A special thanks to Jack to spent time asking about my day and even taught me how to wrap up the coats . Thanks Jack :)
21 December 2025
Unprompted review
Reply from Millets - Bracknell
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Millets Customer Care Team
Helpful staff
Tried shoes on at home, found they didn't fit, staff were helpful in suggesting similar alternative shoes, and describing the different waterproof membranes etc, but they didn't have those in the correct size so refunded the original shoes.
21 December 2025
Unprompted review
Reply from Millets - Bracknell
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Millets Customer Care Team
A good experience at Millets Bracknell…
A good experience at Millets Bracknell I purchased a pair of trainers and some trousers very pleased however the following day a different pair of socks meant the trainers were tight on the toes a call to the shop said I could exchange and they had a pair a size up. I returned a couple of days later to have an exchange everything was done satisfactory and customer service was excellent
15 December 2025
Unprompted review
Reply from Millets - Bracknell
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Excellent knowledge and customer service
I went into Millets at Bracknell today with a list of requirements and they had everything I needed at really great prices. Stephen assisted with me with everything and was knowledgeable, friendly and a credit to the company.
19 December 2025
Unprompted review
Reply from Millets - Bracknell
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Jack was so polite and helpful when I…
Jack was so polite and helpful when I was choosing some new walking boots.
Showed me different colours and advised on sizing. Nothing was too much trouble.
Thanks Jack
16 December 2025
Unprompted review
Reply from Millets - Bracknell
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Best clothing and footwear shop in…
Best clothing and footwear shop in Bracknell. Good qualify apparel at very good prices. Super helpful staff, especially Jack who served me today. They are though all good whoever serves you.
15 December 2025
Unprompted review
Reply from Millets - Bracknell
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Came to get a Swiss Army Knife and…
Came to get a Swiss Army Knife and Jack, the assistant helped enormously. He was very professional and helpful and I left very happy and with my SAK and another Christmas present ticked off my list.
10 December 2025
Unprompted review
Reply from Millets - Bracknell
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Really helpful and polite staff
Really helpful and polite staff. Stephen is an asset the millets in Bracknell. Knowledgeable and friendly.
10 December 2025
Unprompted review
Reply from Millets - Bracknell
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
I visited this shop to purchase a body…
I visited this shop to purchase a body warmer for my grandson .The staff were helpful in fact absolutely amazing . As they didn’t have one in the shop they ordered me one to be delivered . So a fantastic experience xxx thank you
5 December 2025
Unprompted review
Reply from Millets - Bracknell
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
All around great store to shop
I always enjoy shopping in this store.
Great value for money and excellent quality brands.
The staff are always friendly and helpful.
On this occasion we were served by Jack who took the time to show us the products in detail. Top customer service!
3 December 2025
Unprompted review
Reply from Millets - Bracknell
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Millets Customer Care Team
Very helpful and friendly especially…
Very helpful and friendly especially Natalie
Stephen helped me get a good deal on some extra stuff that I needed as well
8 December 2025
Unprompted review
Reply from Millets - Bracknell
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
Great service from Jack
Jack was spot on getting me what I needed. The local competitor did not have the items which are pretty basic.
7 December 2025
Unprompted review
Reply from Millets - Bracknell
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
Excellent service
I visited Millets at Bracknell today. Served by Cody. Excellent service. He was very courteous and heloful. I will visit again. Thanks.
3 December 2025
Unprompted review
Reply from Millets - Bracknell
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Really helpful staff (Megan)
Really helpful staff (Megan).
Good advice & all packaging recyclable :)
1 December 2025
Unprompted review
Reply from Millets - Bracknell
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Sharon was very helpful and informative…
Sharon was very helpful and informative regarding my query on footwear care products. I would recommend a visit to this store.
30 November 2025
Unprompted review
Reply from Millets - Bracknell
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Millets Customer Care Team
Jack is very nice and helpful.
Jack is very nice and helpful.
Best shoping expierence of today.
29 November 2025
Unprompted review
Reply from Millets - Bracknell
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Really excellent
Really excellent. Popped in to return one of two items I’d bought and Natalie at the shop was super helpful and friendly. Understood the reason for return and I ended up buying some gloves because she was so positive. Excellent experience.
20 November 2025
Unprompted review
Reply from Millets - Bracknell
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Good time at Millets
The worker there called Jack was lovely, very talkative (in the useful way), made the time there easy and answered questions we had! A friendly face!
Everything was on display and easy to look for.
27 November 2025
Unprompted review
Reply from Millets - Bracknell
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Millets Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.