Millets - Bury Reviews 

478
TrustScore 5 out of 5

4.9

Unit 5, Woodfields Retail Park, BL9 5BY Bury, GB


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See what reviewers are saying

Rated 5 out of 5 stars

While we were on holiday, we popped into Millets in Bury and came across Scott, who was one of the staff working that day. He was extremely helpful, knew how to relate to us as customers, and walkers... See more

Company replied

Rated 5 out of 5 stars

Phoned Bury 1184 store regarding Scarpa walking boots which had developed a leak and faulty seam some 6 weeks before the end of their 2 year guarantee period. Was asked quite reasonably to bring in... See more

Company replied

Rated 5 out of 5 stars

Scott in Bury was super helpful, knowledgeable & personable. He asked me questions to clarify what I was looking for in a shoe. He also shared his first hand knowledge & experience. I tried on a fe... See more

Company replied

Rated 5 out of 5 stars

Scott at Millets (Woodfields Retail Park, Bury) was brilliant. I walked in without a clue but I told him that I needed warm, waterproof clothing and explained the purpose. He kitted me out with warm... See more

Company replied


Company details

  1. #67 of 92 best companies in Outdoor clothing and equipment shop
  2. #66 of 122 best companies in Activewear shop
  3. #36 of 57 best companies in Bags and luggage shop
  4. #62 of 79 best companies in Camping Shop

About Millets - Bury

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Contact info

  • Unit 5, Woodfields Retail Park, BL9 5BY, Bury, United Kingdom

  • 01617 636620

4.9

Excellent

TrustScore 5 out of 5

478 reviews

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4.9

All reviews

(478)

5,481 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Service

Once again excellent service from this store. Staff ( Ri ) pleasant, polite and helpful. I won't go anywhere else for my outdoor needs !!

19 May 2025
Unprompted review
Millets - Bury logo

Reply from Millets - Bury

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Fantastic shopping experience

Served by Lewis, Scott and Ri. Incredibly patient and helpful staff. A small store but surprisingly wide range. Wonderful experience and will be returning.

17 May 2025
Unprompted review
Millets - Bury logo

Reply from Millets - Bury

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Brasher trousers

We always receive excellent customer service. This week Callum helped with the purchase of walking trousers and explained some of the labels. He was very knowledgeable.

22 March 2025
Unprompted review
Millets - Bury logo

Reply from Millets - Bury

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Good customer service at Millets Bury.

Served by Callum today at Millets Bury.
Nice friendly chap. Good product knowledge.

28 February 2025
Unprompted review
Millets - Bury logo

Reply from Millets - Bury

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Millets Customer Care Team

Rated 5 out of 5 stars

Excellent service at Sale Prices

Callum was very helpful. Nothing was too much trouble. I took advantage of the sale price for my new waterproof hiking boots.

28 February 2025
Unprompted review
Millets - Bury logo

Reply from Millets - Bury

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

I’ve never been to this shop before and…

I’ve never been to this shop before and I really needed some good walking shoes I was served by a young lady called Chloe she spent a lot of time with me and answered every question I had, what a lovely young lady! Wish you all the best thank you for your time!

1 February 2025
Unprompted review
Millets - Bury logo

Reply from Millets - Bury

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Millets Customer Care Team

Rated 5 out of 5 stars

Visited the shop & I can't praise the…

Visited the shop & I can't praise the staff (Callum) enough. He was extremely helpful & knowledgeable when enquiring about kit for my daughters DofE. The items we acquired were of good quality for the price. We will definitely be visiting again for more outdoor items.

16 February 2025
Unprompted review
Millets - Bury logo

Reply from Millets - Bury

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

Millets Bury. Callum

Served today by a young gentleman called Callum. Excellent service. He went out of his way to check items and even checked his delivery to get the right size. Informative , polite, and friendly
Credit to the store and he could show so many other retail staff how to interact with customers

15 February 2025
Unprompted review
Rated 5 out of 5 stars

Always helpful and friendly

Served by Callum today, he was very friendly and informative.
Like coming into this little store as it’s more personal than the bigger stores and staff are always helpful 😊

4 February 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Super helpful staff.....nothing was too much trouble. Served by Callum who gave lots of good advice about the products

31 January 2025
Unprompted review
Rated 5 out of 5 stars

Very positive experience

Very positive experience. Scott and Callum very helpful, clearly identifying our needs and demonstrating the exact product we required. Good price. Very friendly approach whilst remaining professional. Very satisfied. Will return.

29 January 2025
Unprompted review
Rated 5 out of 5 stars

Thank you Callum!

Thank you Callum! for making my 2nd purchase of a backpack in a different colour a pleasant experience, as always the staff are helpful, smiling and happy to assist. Unlike some places you walk into.

23 January 2025
Unprompted review
Rated 5 out of 5 stars

Great service as always.

Great service as always.
I purchased some Merrell walking boots from the Bury store 1184 yesterday, the lady who served us was so patient,helpful and knew what she was talking about, I couldn't have asked for better. I didn't feel pressured into making a purchase, and I was confident if there was a faint chance of me having a problem with the purchase it would be sorted, once again what a great store millets at Bury is thank you.

9 January 2025
Unprompted review
Rated 5 out of 5 stars

Great value & very helpful staff

I was offered assistance on entering the store and directed to the products that I was specifically interested in. Unable to find one of the items in my size, Ri made every effort to find it in stock and then arranged for it to be ordered and delivered to home. Exceptional service on this visit and delighted to have been able to purchase all three of the items that I had intended to buy. Thanks Ri and well done Millets at Bury yet again!

3 January 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service from Chloe and…

Great customer service from Chloe and Callum at Bury 1184. Very professional and helpful

31 December 2024
Unprompted review
Millets - Bury logo

Reply from Millets - Bury

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Millets Customer Care Team

Rated 5 out of 5 stars

Ri ,the member of staff who served me…

Ri ,the member of staff who served me was extremely helpful and polite.

12 December 2024
Unprompted review
Millets - Bury logo

Reply from Millets - Bury

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Millets Customer Care Team

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