Great personal service from Tommy who helped me find just ths right walking boots. I did try on quite a few pairs and he was very patient and friendly. Understood what l needed them for - wet weather... See more
Company replied
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Visited Millets-Chesham to shop for DofE expedition items, and Jamil was incredibly helpful throughout. His input on each item made it much easier for us to decide what to buy, which was even more per... See more
Company replied
Nice little shop, helpful staff and good deals! Purchased some boots this morning for my daughter and Steph helped us choose with good advice and found the sort of waterproof coat we were looking for... See more
Company replied
10/10 customer service! After some back and forth of buying and returning my boots in different sizes to try out at home, I eventually settled on the pair I wanted with zero hassle. Today at the C... See more
Company replied
Company details
- #65 of 92 best companies in Outdoor clothing and equipment shop
- #58 of 125 best companies in Activewear shop
- #29 of 53 best companies in Bags and luggage shop
- #62 of 83 best companies in Camping Shop
About Millets - Chesham
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
35 High Street, HP5 1BW, Chesham, United Kingdom
- 01494 416920
4.9
Excellent
432 reviews
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Great personal service from Tommy who…
Great personal service from Tommy who helped me find just ths right walking boots. I did try on quite a few pairs and he was very patient and friendly. Understood what l needed them for - wet weather and dogwalking and made great suggestions.
5 May 2026
Unprompted review
Reply from Millets - Chesham
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Best Shop in Chesham!
Very helpful & professional staff. Good quality products and great price.
3 May 2026
Unprompted review
Reply from Millets - Chesham
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
I visited millet’s in Chesham today and…
I visited millet’s in Chesham today and was greeted with the most friendly greeting especially from the young sales lad Tommy who went up and a above in customer service, nothing was to much for him to help me find what I wanted, I was sad to hear that shop will be closing in August and staff will be out of work, if any company wants a total professional customer frontline man then Tommy is your man, thank you to Tommy I’d like to connect with you on social media
30 April 2026
Unprompted review
Reply from Millets - Chesham
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Incredibly helpful staff
Visited Millets-Chesham to shop for DofE expedition items, and Jamil was incredibly helpful throughout. His input on each item made it much easier for us to decide what to buy, which was even more perfect because we were in a rush.
25 April 2026
Unprompted review
Reply from Millets - Chesham
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Millets Customer Care Team
Dan was super helpful in helping us get…
Dan was super helpful in helping us get kit for my daughter’s D of E expedition, really knowledgeable about their stock, like which socks best for summer & comfort, walking boot fitting & generally just great customer service.
19 April 2026
Unprompted review
Reply from Millets - Chesham
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Really helpful staff
Really helpful staff
No hard sell. Advised re wider sizing options than carried in that particular store.
18 February 2026
Unprompted review
Reply from Millets - Chesham
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
I Had A Problem With A Product
I Had A Problem With A Product. Steph, And Her Team, Resolved This Quickly And Promptly, And Were Very Professional. I Personally Would Highly Recommend This Store
7 March 2026
Unprompted review
Reply from Millets - Chesham
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Steph has been amazing
Steph has been amazing, very professional friendly and knows all her products really well. Thank you for all your help.
28 February 2026
Unprompted review
Reply from Millets - Chesham
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Amazing Service
Visited the store to purchase my DofE Kit and we were served by Dan who was extremely helpful. He took all the time in the world to make sure my shoes fitted ok, and advised us on all other items we needed. Couldn’t be happier with my purchase, Thanks Dan :)
15 March 2026
Unprompted review
Reply from Millets - Chesham
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Millets Customer Care Team
Steph was very helpful when reserving a…
Steph was very helpful when reserving a pair of boots. Excellent service !
7 March 2026
Unprompted review
Reply from Millets - Chesham
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Amazing customer service
Amazing customer service, all staff very nice (especially Jamil) will definitely be going back to millets thanks to Jamil.
7 March 2026
Unprompted review
Reply from Millets - Chesham
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Millets Customer Care Team
Thank you Dan!!
Great customer service - honest and helpful. Shop is tidy and well set out. Dan was very helpful and knowledgeable. I have been in a couple of times and he was equally as friendly and honest both times.
3 March 2026
Unprompted review
Reply from Millets - Chesham
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Millets Chesham
Unfortunately our local Millets in Hemel has closed so we went to the Chesham branch. I was very pleased with the level of customer service ( Thanks Jamil ) and the boots I purchased were well priced. Now to test them thoroughly .......
28 February 2026
Unprompted review
Reply from Millets - Chesham
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Excellent service from Millets Chesham, Tommy
I would just like to give a big shout out to Millets at Chesham and in particular Tommy. After a terrible experience at Blacks, Basingstoke (Same company) it was so refreshing to find a member of staff who knew what they were talking about and who knew how to process Shoe Vouchers.
21 February 2026
Unprompted review
Reply from Millets - Chesham
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.
Kind regards,
Millets Customer Care Team
The staff are very friendly and served…
The staff are very friendly and served me as soon as I asked for help. Steph served me in the Chesham shop. She found a pair of boots on special offer too which I bought.
28 January 2026
Unprompted review
Reply from Millets - Chesham
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Millets Customer Care Team
5* experience every time
5* experience every time. Staff is very helpful. I was looking for my first trekking boots and had no clue what to look out for, the lady in the shop not only educated me on the different types, she also found me a massive deal! Thank you!!!
16 February 2026
Unprompted review
Reply from Millets - Chesham
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Millets Customer Care Team
Easy and quick to order and very easy…
Easy and quick to order and very easy to return to the store.
11 February 2026
Reply from Millets - Chesham
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Millets Customer Care Team
We were served by Dan
We were served by Dan. He has excellent knowledge of the products and fairly explained about the options. We are really satisfied by the customer experience provided.
17 February 2026
Unprompted review
Reply from Millets - Chesham
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
Jackie was incredibly helpful
Jackie was incredibly helpful, finding me the best insoles for my walking boots - and they were the cheaper ones too!
7 February 2026
Unprompted review
Reply from Millets - Chesham
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Steph was very professional & helpful
Steph was very professional & helpful. Very pleased with my new walking boots & Welly's.
Great shop !
7 February 2026
Unprompted review
Reply from Millets - Chesham
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
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