Millets - EnfieldReviews 

773
TrustScore 5 out of 5

4.9

21 Palace Gardens, EN2 6SN Enfield, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I ordered a pair of sandals online and they arrived on the stated day. Sadly they were too big and I returned them via a Milletts store. They were very helpful and explained how the refund works. I... See more

Company replied

Rated 5 out of 5 stars

Bought a rucksack and some walking poles. The staff were very helpful and the equipment worked well on its maiden outing. Also much cheaper than equivalents at fancier shops.

Company replied

Rated 4 out of 5 stars

Erol was helpful in advising how I'd wash my raincoat and what facilities the store provided. They provided a friendly and welcoming presence.

Company replied

Rated 5 out of 5 stars

Came to buy some walking socks and was met with Erol who was really helpful and very friendly. Socks feel great and definitely a more affordable alternative.

Company replied


Company details

  1. #60 of 89 best companies in Outdoor clothing and equipment shop
  2. #58 of 124 best companies in Activewear shop
  3. #30 of 55 best companies in Bags and luggage shop
  4. #60 of 80 best companies in Camping Shop

About Millets - Enfield

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Contact info

  • 21 Palace Gardens, EN2 6SN, Enfield, United Kingdom

  • 02081 020182

4.9

Excellent

TrustScore 5 out of 5

773 reviews

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1-star

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4.9

All reviews

(773)

4,839 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Erol and Andrew were very helpful

Erol and Andrew were very helpful, polite and informative and helped me find everything I needed

1 July 2026
Unprompted review
Millets - Enfield logo

Reply from Millets - Enfield

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Sandals

I ordered a pair of sandals online and they arrived on the stated day.
Sadly they were too big and I returned them via a Milletts store.
They were very helpful and explained how the refund works.
I am hoping to return to the shop for a smaller pair.

30 June 2026
Millets - Enfield logo

Reply from Millets - Enfield

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

Rated 5 out of 5 stars

Helpful staff

The staff at Enfield are always very helpful and Erol was no exception. I wanted to buy a rain coat and he was knowledgeable , patient and gave me good advice. I am very happy with the one I bought.

18 June 2026
Unprompted review
Millets - Enfield logo

Reply from Millets - Enfield

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

Rated 4 out of 5 stars

Welcoming Presence

Erol was helpful in advising how I'd wash my raincoat and what facilities the store provided. They provided a friendly and welcoming presence.

20 June 2026
Unprompted review
Millets - Enfield logo

Reply from Millets - Enfield

Hi,

Thanks for your feedback.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

Rated 5 out of 5 stars

It is always a good experience at…

It is always a good experience at Millets in Enfield. Erol and the staff are always, helpful, friendly and knowledgeable.

20 June 2026
Unprompted review
Millets - Enfield logo

Reply from Millets - Enfield

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Good service

Ordering online was a simple process and the order went through very quickly.

11 June 2026
Millets - Enfield logo

Reply from Millets - Enfield

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Millets Customer Care Team

Rated 5 out of 5 stars

Came to buy some walking socks and was…

Came to buy some walking socks and was met with Erol who was really helpful and very friendly. Socks feel great and definitely a more affordable alternative.

20 June 2026
Unprompted review
Millets - Enfield logo

Reply from Millets - Enfield

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Millets Customer Care Team

Rated 5 out of 5 stars

Bought a rucksack and some walking…

Bought a rucksack and some walking poles. The staff were very helpful and the equipment worked well on its maiden outing. Also much cheaper than equivalents at fancier shops.

1 May 2026
Unprompted review
Millets - Enfield logo

Reply from Millets - Enfield

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Great support and advice from Kayla and…

Great support and advice from Kayla and Erol. Made the experience for all our purchases so much easier in areas we were unfamiliar with

13 June 2026
Unprompted review
Millets - Enfield logo

Reply from Millets - Enfield

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Staff

Helpful, efficient and friendly staff.

3 June 2026
Millets - Enfield logo

Reply from Millets - Enfield

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Millets Customer Care Team

Rated 5 out of 5 stars

Good customer service

Staff very helpful (Erol). Very knowledgeable.

2 June 2026
Unprompted review
Millets - Enfield logo

Reply from Millets - Enfield

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Great quick service quick and easy

Great quick service. Polite professional sales team.
Item was just what I wanted. Ashame more millets are close by.
Really wanted to look at some other items after searching online, but unable to climb the stairs in store therefore had to give it a miss.

18 May 2026
Millets - Enfield logo

Reply from Millets - Enfield

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Millets Customer Care Team

Rated 3 out of 5 stars

No complaints or problems with…

No complaints or problems with products, quality or prices but three stars for bad customer service I always receive from staffs, don’t want to help or support, even have no respect because you are talking to them they will walk out, its not everyone this one is the Manager and older guy in the store,this time my order was delivered to collect from store and when I been there to collect its comes in the big box which was not possible for me to carry so I asked him if I just take the order and leave the box he totally refused and walked out then there was a young girl staff (New) who wants to help and she agreed that the box is really big , I also removed my address stickers from the box so there was legal problem but when girl contacted this arrogant manager still he refused and telling me that I have to take the box even I took out the chairs and ready to carry it but unfortunately he was still not agreed for me to leave the box.

13 May 2026
Millets - Enfield logo

Reply from Millets - Enfield

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at millets.co.uk/customer-care/contact-us

Thanks again for your time,
Millets Customer Care Team

Rated 5 out of 5 stars

Fantastic store

Fantastic store. This is my go to for supplies. The team members Erol and Andrew are incredibly helpful. My son needed kitting out for a scouts expedition and once again they were there with advice and very fairly priced good quality equipment. Will be back again in the very near future.

12 May 2026
Unprompted review
Millets - Enfield logo

Reply from Millets - Enfield

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Millets Customer Care Team

Rated 1 out of 5 stars

Late delivery

Late delivery. No email notification after over a week.

6 May 2026
Millets - Enfield logo

Reply from Millets - Enfield

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at millets.co.uk/customer-care/contact-us

Thanks again for your time,
Millets Customer Care Team

Rated 5 out of 5 stars

Great service from Erol.

Great service from Erol.

23 February 2026
Unprompted review
Millets - Enfield logo

Reply from Millets - Enfield

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Millets Customer Care Team

Rated 5 out of 5 stars

Great service by Erol

Great service by Erol. I came in on 19 March and waited until is used equipment/ clothing before leaving review. Really helpful and informative- giving me a balanced choice to make for the difference between costs. Answered all my questions competently. Thank you

19 March 2026
Unprompted review
Millets - Enfield logo

Reply from Millets - Enfield

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Went in today to buy a few things I was…

Went in today to buy a few things I was served by Erol and Andrew was a very pleasant visit very friendly and helpful.

1 May 2026
Unprompted review
Millets - Enfield logo

Reply from Millets - Enfield

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Millets Customer Care Team

Rated 5 out of 5 stars

Great Service on a Sunday …

Even on a Sunday afternoon the staff were very helpful and accommodating. I went to buy walking shoes, was served by Kayla who was very tolerant and fine about the fact I was taking ages and had multiple pairs out of the stock room.
Well done Millets.

19 April 2026
Unprompted review
Millets - Enfield logo

Reply from Millets - Enfield

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Fantastic experience shopping in store…

Fantastic experience shopping in store today - Erol was incredibly helpful and knowledgeable, made our planning for upcoming travels a breeze. Thank you to Kayla too !

18 April 2026
Unprompted review
Millets - Enfield logo

Reply from Millets - Enfield

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Millets Customer Care Team

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