IT was easy to order online and I chose Click & Collect. The item was delivered to my local Millets quickly. I was able to try it on in the store which was good as, unfortunately, it was too small.... See more
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Great customer service from Erol at the Enfield branch who took the time to explain the differences between several products enabling us to make the right choice. Very happy with the service received... See more
Company replied
Came in a couple of weeks ago and bought a really lovely pair of Merrell shoes and was served by a lovely young lady who was so helpful. The gentlemen at the til was equally lovely and so help... See more
Company replied
Erol was helpful in advising how I'd wash my raincoat and what facilities the store provided. They provided a friendly and welcoming presence.
Company replied
Company details
- #68 of 91 best companies in Outdoor clothing and equipment shop
- #66 of 122 best companies in Activewear shop
- #36 of 57 best companies in Bags and luggage shop
- #62 of 79 best companies in Camping Shop
About Millets - Enfield
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
21 Palace Gardens, EN2 6SN, Enfield, United Kingdom
- 02081 020182
4.9
Excellent
788 reviews
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Reply from Millets - Enfield
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
We were served by Erol whose customer…
We were served by Erol whose customer was excellent. Really helped us to get the most out of order. Couldn’t recommend enough
7 August 2026
Unprompted review
Reply from Millets - Enfield
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
I visited the Enfield branch today and…
I visited the Enfield branch today and was served by Andrew. He was so knowledgeable and helpful with the item that I bought, great customer service.
6 August 2026
Unprompted review
Reply from Millets - Enfield
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Reply from Millets - Enfield
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
Very good service
IT was easy to order online and I chose Click & Collect. The item was delivered to my local Millets quickly.
I was able to try it on in the store which was good as, unfortunately, it was too small.
A refund was initiated straight away so absolutely no complaints about service
28 July 2026
Reply from Millets - Enfield
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Millets Customer Care Team
Amber was excellent
Amber was excellent, very helpful. Give her a raise
3 August 2026
Unprompted review
Reply from Millets - Enfield
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Great customer service from Erol at the…
Great customer service from Erol at the Enfield branch who took the time to explain the differences between several products enabling us to make the right choice. Very happy with the service received and our purchase.
25 July 2026
Unprompted review
Reply from Millets - Enfield
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Helpful staff
Samuel the shop assistant was very helpful making sure I got the correct product for my needs
28 July 2026
Unprompted review
Reply from Millets - Enfield
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Millets Customer Care Team
Collection was convenient
Collection was convenient, quick and simple, friendly and courteous as always, Enfield branch.
10 July 2026
Reply from Millets - Enfield
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Received my order in good condition and…
Received my order in good condition and in a timely fashion. My hiking boots were also on sale at a good price. All the items were of good quality. I will be purchasing again
13 July 2026
Unprompted review
Reply from Millets - Enfield
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Andrew was really helpful in finding…
Andrew was really helpful in finding options for walking shoes for my awkward shaped feet. I appreciate this store as I really need to try them on so buying online doesn’t work. All the people in the Enfield store are great!
17 July 2026
Unprompted review
Reply from Millets - Enfield
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Reply from Millets - Enfield
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
Reply from Millets - Enfield
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Friendly tidy store
Tidy, well stocked store. Found what I wanted easily. Friendly and professional service from staff Erol and Meryem.
11 July 2026
Unprompted review
Reply from Millets - Enfield
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Fast and excellent customer service.
1 July 2026
Reply from Millets - Enfield
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Erol and Andrew were very helpful
Erol and Andrew were very helpful, polite and informative and helped me find everything I needed
1 July 2026
Unprompted review
Reply from Millets - Enfield
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Millets Customer Care Team
Sandals
I ordered a pair of sandals online and they arrived on the stated day.
Sadly they were too big and I returned them via a Milletts store.
They were very helpful and explained how the refund works.
I am hoping to return to the shop for a smaller pair.
30 June 2026
Reply from Millets - Enfield
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Helpful staff
The staff at Enfield are always very helpful and Erol was no exception. I wanted to buy a rain coat and he was knowledgeable , patient and gave me good advice. I am very happy with the one I bought.
18 June 2026
Unprompted review
Reply from Millets - Enfield
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Welcoming Presence
Erol was helpful in advising how I'd wash my raincoat and what facilities the store provided. They provided a friendly and welcoming presence.
20 June 2026
Unprompted review
Reply from Millets - Enfield
Hi,
Thanks for your feedback.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
It is always a good experience at…
It is always a good experience at Millets in Enfield. Erol and the staff are always, helpful, friendly and knowledgeable.
20 June 2026
Unprompted review
Reply from Millets - Enfield
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
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