Millets - Enfield Reviews 

787
TrustScore 5 out of 5

4.9

21 Palace Gardens, EN2 6SN Enfield, GB


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See what reviewers are saying

Rated 5 out of 5 stars

IT was easy to order online and I chose Click & Collect. The item was delivered to my local Millets quickly. I was able to try it on in the store which was good as, unfortunately, it was too small.... See more

Company replied

Rated 5 out of 5 stars

I visited the Enfield branch today and was served by Andrew. He was so knowledgeable and helpful with the item that I bought, great customer service.

Company replied

Rated 5 out of 5 stars

Great customer service from Erol at the Enfield branch who took the time to explain the differences between several products enabling us to make the right choice. Very happy with the service received... See more

Company replied

Rated 3 out of 5 stars

Came in a couple of weeks ago and bought a really lovely pair of Merrell shoes and was served by a lovely young lady who was so helpful. The gentlemen at the til was equally lovely and so help... See more

Company replied


Company details

  1. #67 of 92 best companies in Outdoor clothing and equipment shop
  2. #65 of 121 best companies in Activewear shop
  3. #36 of 57 best companies in Bags and luggage shop
  4. #62 of 79 best companies in Camping Shop

About Millets - Enfield

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Contact info

  • 21 Palace Gardens, EN2 6SN, Enfield, United Kingdom

  • 02081 020182

4.9

Excellent

TrustScore 5 out of 5

787 reviews

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4.9

All reviews

(787)

5,421 reviews in the last 12 months

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Rated 5 out of 5 stars

Air bed & sleeping bag

I visited my local store in Enfield over the weekend as I was looking to purchase a new inflatable bed & sleeping bag. Erol who was at the store was really helpful & informative & helped me decide, make a decision on the double air bed & type of sleeping bag that would be most suitable for my needs & sleeping pattern.

21 March 2026
Unprompted review
Millets - Enfield logo

Reply from Millets - Enfield

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Millets Customer Care Team

Rated 3 out of 5 stars

Inconsistent service

Came in a couple of weeks ago and bought a really lovely pair of Merrell shoes and was served by a lovely young lady who was so helpful. The gentlemen at the til was equally lovely and so helpful.

I would have given 6 stars if I could.

Sadly just called and wanted to buy another pair but the man on the checkout was so dismissive and clearly had no interest in helping. Wouldn't even call me back to let me know if he had the shoe in stock. Said something about privacy rules.

Sorry Millets, you need to be consistent with your staff. Ive gone online now and got them £10 cheaper. What a shame for you and for me.

23 March 2026
Unprompted review
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Reply from Millets - Enfield

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at millets.co.uk/customer-care/contact-us

Thanks again for your time,
Millets Customer Care Team

Rated 5 out of 5 stars

Andrew was very knowledgeable and…

Andrew was very knowledgeable and patient. He made shopping for a new pair of boots very pleasant. Mick Hine

13 March 2026
Unprompted review
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Reply from Millets - Enfield

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Helpful, knowledgeable staff.

I'm always greeted by friendly, knowledgeable staff, on this occasion Erol. The shop is well stocked with a good choice of products.

9 March 2026
Unprompted review
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Reply from Millets - Enfield

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Great service today by Erol

Great service today by Erol

7 March 2026
Unprompted review
Millets - Enfield logo

Reply from Millets - Enfield

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Millets Customer Care Team

Rated 5 out of 5 stars

My experience was very good thanks to Erol

My experience was very good thanks to Erol(one of the workers), he was very attentive and helpful throughout the whole process allowing me to find the correct stuff I needed and giving me tips for certain things like which products would be better.

23 February 2026
Unprompted review
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Reply from Millets - Enfield

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

I was looking for something to use to…

I was looking for something to use to wash waterproof garments. Erol approached me and was very helpful recommending 1 product from a selection. He explained why he recommended that particular item. He was helpful and knowledgable. Thank you.

24 February 2026
Unprompted review
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Reply from Millets - Enfield

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Millets Customer Care Team

Rated 5 out of 5 stars

Andrew and Erol provided some excellent…

Andrew and Erol provided some excellent advice on water repellent treatment for my shoes and overcoat. Some great explanations, great customer services and welcoming environment.

13 February 2026
Unprompted review
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Reply from Millets - Enfield

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Helpful staff

I was served by Andrew who went to a lot of effort to locate the boots I wanted which were shown as in stock online but were not out on display.

4 February 2026
Unprompted review
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Reply from Millets - Enfield

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Very helps and they usually have a sale…

Very helps and they usually have a sale on. With a wode range of products.
Erol and Andrew where very helpful

4 February 2026
Unprompted review
Millets - Enfield logo

Reply from Millets - Enfield

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Millets Customer Care Team

Rated 5 out of 5 stars

Thank you Erol!

Erol was so extremely helpful and personable. He went out of his way to assist when I went to the shop with a purchase my mum had made that was no longer needed.
It was an unusual set of circumstances and he was patient and understanding and we were so appreciative. It’s a great shop, the gear is very high quality and great value. They have a great range of stock. During sale time the value is insanely good. They really are experts in their field. Both Erol and the other gentleman were brilliant. Long love the high street for shops and customer service like this. Beats online any day. Would highly recommend for specialist outdoors clothing and equipment. Thank you!

8 January 2026
Unprompted review
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Reply from Millets - Enfield

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Millets Customer Care Team

Rated 5 out of 5 stars

Great shopping experience

Great shopping experience. Quality products and exceptional service from Andrew. Andrew knew about each of the products I was interested in and showed me all the options. I was then left to try and decide. I left with a very nice coat and products to re-waterproof my boots. He also showed me other products I was interested in that’ll wait till next.

15 January 2026
Unprompted review
Millets - Enfield logo

Reply from Millets - Enfield

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Millets Customer Care Team

Rated 5 out of 5 stars

I bought a T shirt at Southend store…

I bought a T shirt at Southend store before Christmas but size was wrong!
Rather than journey back there I decided to go to nearby Enfield store in the hope of exchanging it for the correct size and I’m glad I did. Erol was so friendly and helpful and made the exchange a happy experience. Thank you Erol.

10 January 2026
Unprompted review
Millets - Enfield logo

Reply from Millets - Enfield

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Great Service

Eroz was so helpful, made everything so straight forward. Can’t fault the service, high recommend!

10 January 2026
Unprompted review
Millets - Enfield logo

Reply from Millets - Enfield

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Millets Customer Care Team

Rated 5 out of 5 stars

Excellent customer service as always

Excellent customer service as always. Good knowledge and very helpful. Erol as usual happy to chat about products. Thanks

10 January 2026
Unprompted review
Millets - Enfield logo

Reply from Millets - Enfield

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Great service

Enrol and Andrew were very accommodating when we tried several different coats and we managed to get exactly what we wanted, and at a great price too. Thanks both!

18 December 2025
Unprompted review
Millets - Enfield logo

Reply from Millets - Enfield

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

A good shopping experience

Both T & Andrew showed courtesy, charm and patience. Andrew could sell snow to an eskimo but did so very nicely and inoffensivey, and my wife is very happy with the advice and the product.

1 December 2025
Unprompted review
Millets - Enfield logo

Reply from Millets - Enfield

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Erik provided brilliant customer…

Erik provided brilliant customer service.
Very helpful.

28 November 2025
Unprompted review
Millets - Enfield logo

Reply from Millets - Enfield

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

My husband bought a pair of Boots in…

My husband bought a pair of Boots in Millets in Enfield today. Sales Advisor Tel was extremely helpful and very knowledgeable with your products. Tel was very pleasant and gave a good service to us. Thank you Tel 😊

28 November 2025
Unprompted review
Millets - Enfield logo

Reply from Millets - Enfield

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

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