Millets - Enfield Reviews 

787
TrustScore 5 out of 5

4.9

21 Palace Gardens, EN2 6SN Enfield, GB


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Rated 5 out of 5 stars

IT was easy to order online and I chose Click & Collect. The item was delivered to my local Millets quickly. I was able to try it on in the store which was good as, unfortunately, it was too small.... See more

Company replied

Rated 5 out of 5 stars

I visited the Enfield branch today and was served by Andrew. He was so knowledgeable and helpful with the item that I bought, great customer service.

Company replied

Rated 5 out of 5 stars

Great customer service from Erol at the Enfield branch who took the time to explain the differences between several products enabling us to make the right choice. Very happy with the service received... See more

Company replied

Rated 3 out of 5 stars

Came in a couple of weeks ago and bought a really lovely pair of Merrell shoes and was served by a lovely young lady who was so helpful. The gentlemen at the til was equally lovely and so help... See more

Company replied


Company details

  1. #66 of 91 best companies in Outdoor clothing and equipment shop
  2. #65 of 123 best companies in Activewear shop
  3. #36 of 57 best companies in Bags and luggage shop
  4. #61 of 78 best companies in Camping Shop

About Millets - Enfield

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Contact info

  • 21 Palace Gardens, EN2 6SN, Enfield, United Kingdom

  • 02081 020182

4.9

Excellent

TrustScore 5 out of 5

787 reviews

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4.9

All reviews

(787)

5,397 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Hannah in Enfield was great

Hannah in Enfield was great. We just needed 2 packable jackets and she was able to get us to them straight away, with helpful additional checks like ensuring the packets to fold then into were present and not to wash them with washing powder so they don't use their waterproof coating. Lovely service...just what we needed.

13 April 2025
Unprompted review
Millets - Enfield logo

Reply from Millets - Enfield

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Millets Customer Care Team

Rated 5 out of 5 stars

Amazing Millet Staff in Enfield

Amazing Millet Staff in Enfield
All the staff at Enfield are great, very knowledgeable, especially Andrew!
Many thanks for making my shopping experience much easier

8 April 2025
Unprompted review
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Reply from Millets - Enfield

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

A very pleasant in-store experience

Top marks for Matthew who fetched multiple pairs of walking boots and shoes for us (we did buy two pairs). He was pleasant, polite, knowledgeable and engaging. The lady on the till was also pleasant and efficient.

6 April 2025
Unprompted review
Millets - Enfield logo

Reply from Millets - Enfield

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Erol and Andrew at the Enfield branch…

Erol and Andrew at the Enfield branch are helpful, insightful and incredibly friendly. I'll be back for supplies for the next trip!

3 April 2025
Unprompted review
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Reply from Millets - Enfield

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Millets Customer Care Team

Rated 5 out of 5 stars

Successful shop

Erol was super helpful - successful shop & 5* service!

2 April 2025
Unprompted review
Millets - Enfield logo

Reply from Millets - Enfield

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Millets Customer Care Team

Rated 5 out of 5 stars

great customer service

Hannah has great customer service and was quick to direct me to the product i was looking for. So friendly and an asset to the team!

Millets has the best prices for camping gear, I always shop around online but end up coming to shop here!

28 March 2025
Unprompted review
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Reply from Millets - Enfield

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

Excellent. Emma and Hannah were massively helpful…

Emma and Hannah were massively helpful and knowledgeable. Great advice and help on the floor and behind the till. This is why shopping in store is still king despite the convenience of online.

23 March 2025
Unprompted review
Millets - Enfield logo

Reply from Millets - Enfield

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Excellent staff

Excellent staff - Excellent atmosphere.
Hannah was helpful when I visited store. Keep it up.

22 March 2025
Unprompted review
Millets - Enfield logo

Reply from Millets - Enfield

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Always such help from everyone at…

Always such help from everyone at Millets Enfield
Bargains to be had too!

17 March 2025
Unprompted review
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Reply from Millets - Enfield

Hello,

Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.

Thank you for choosing to shop with us.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Service with a smile.

I visited the store looking for a pair of trousers. I always have trouble when it comes to getting trousers to fit, but today I was in luck! Hannah the sales assistant couldn't have been more friendly and helpful. I will definitely be back.

14 March 2025
Unprompted review
Millets - Enfield logo

Reply from Millets - Enfield

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Millets Customer Care Team

Rated 5 out of 5 stars

Had a great experience at the Enfield…

Had a great experience at the Enfield store buying hiking boots for myself and my son for the first time. We weren’t sure what we should be considering and Andrew was so helpful. He also helped us place an order for some sandals that weren’t in stock and which ended up being delivered the next day! Thank you Andrew for your help.

12 March 2025
Unprompted review
Millets - Enfield logo

Reply from Millets - Enfield

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

We always visit Millets Enfield as we…

We always visit Millets Enfield as we found the service always exceptional.
We visited last week and were not disappointed again as we were served by Andrew who was excellent in giving us sound advice about what equipment we required for a trip.
He took his time and really made us feel at ease.
He was very knowledgeable and knew the products very well.
We then were served by his manager Errol on the till who was as equally friendly and polite.
These two were exceptional and are an asset to the company.

21 February 2025
Unprompted review
Millets - Enfield logo

Reply from Millets - Enfield

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Really friendly and helpful staff.

Really friendly and helpful staff.

28 February 2025
Unprompted review
Millets - Enfield logo

Reply from Millets - Enfield

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Millets Customer Care Team

Rated 5 out of 5 stars

Erol had excellent customer service

Erol had excellent customer service, very friendly and polite. Will diffantly go back to the Enfield branch.

22 February 2025
Unprompted review
Millets - Enfield logo

Reply from Millets - Enfield

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Great customer service!

I found a jacket I really liked but they didn't have my size. Hannah (Enfield) offered to order it online for me. The process was straightforward and she placed the order on my behalf. My jacket arrived at my home address the next day with no delivery charge! I found Hannah to be friendly, helpful and efficient and was very pleased with the customer service.

14 February 2025
Unprompted review
Rated 5 out of 5 stars

Matthew was outstanding

Matthew was outstanding, he was friendly, knowledgeable and helpful! I don’t think it’s the first time I’ve been served by him either, and it was the same experience then!

25 January 2025
Unprompted review

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