Millets - Enfield Reviews 

787
TrustScore 5 out of 5

4.9

21 Palace Gardens, EN2 6SN Enfield, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

IT was easy to order online and I chose Click & Collect. The item was delivered to my local Millets quickly. I was able to try it on in the store which was good as, unfortunately, it was too small.... See more

Company replied

Rated 5 out of 5 stars

I visited the Enfield branch today and was served by Andrew. He was so knowledgeable and helpful with the item that I bought, great customer service.

Company replied

Rated 5 out of 5 stars

Great customer service from Erol at the Enfield branch who took the time to explain the differences between several products enabling us to make the right choice. Very happy with the service received... See more

Company replied

Rated 3 out of 5 stars

Came in a couple of weeks ago and bought a really lovely pair of Merrell shoes and was served by a lovely young lady who was so helpful. The gentlemen at the til was equally lovely and so help... See more

Company replied


Company details

  1. #67 of 92 best companies in Outdoor clothing and equipment shop
  2. #66 of 122 best companies in Activewear shop
  3. #36 of 57 best companies in Bags and luggage shop
  4. #62 of 79 best companies in Camping Shop

About Millets - Enfield

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Contact info

  • 21 Palace Gardens, EN2 6SN, Enfield, United Kingdom

  • 02081 020182

4.9

Excellent

TrustScore 5 out of 5

787 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(787)

5,454 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Hannah is a Star

Hannah was really helpful and knowledgeable. She was able to answer all of my questions related to the waterproof coats/jackets I was interested in, and was able to suggest a good pair of thermal gloves i could with my smartphone. Very happy with my purchases.

10 January 2025
Unprompted review
Rated 5 out of 5 stars

Was served by Hannah who was very…

Was served by Hannah who was very helpful, friendly and able to advise me on a couple of items I was interested in. With Hannah’s help I was able to purchase the item that was best for my requirements. Thank you Hannah for your help 😊

10 January 2025
Unprompted review
Rated 5 out of 5 stars

Served by Hannah

Excellent service by Hannah. She is always helpful. Purchased a coat and advised me how to look after it when it needs to be washed.

4 January 2025
Unprompted review
Rated 5 out of 5 stars

Popped in just before Xmas looking for…

Popped in just before Xmas looking for waterproof jacket. Items were all well displayed and priced. Big sale was good. Didn't have anything particular in mind but had great help from Hannah who explained the range available and suitability. Bought the Peter Storm Downpour, reduced to £35. Very happy. Lou

13 December 2024
Unprompted review
Rated 5 out of 5 stars

Reasonable prices and helpful sales staff

The prices were very reasonable and I was pleased to find a suitable coat at the Enfield Branch. Hannah was especially helpful, as she has been on previous visits.

28 December 2024
Unprompted review
Millets - Enfield logo

Reply from Millets - Enfield

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

Helpful & friendly staff

I was in for a simple purchase, and found helpful & friendly staff.

28 December 2024
Unprompted review
Millets - Enfield logo

Reply from Millets - Enfield

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

Purchased new walking boots

Purchased some new walking boots today. Very helpful, pleasant and knowledgable salesman. Great experience. Thank you.

28 December 2024
Unprompted review
Millets - Enfield logo

Reply from Millets - Enfield

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Hannah was super helpful with choosing…

Hannah was super helpful with choosing walking boots for my three children!

27 December 2024
Unprompted review
Millets - Enfield logo

Reply from Millets - Enfield

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

Rated 5 out of 5 stars

Great Products at a Great Price

Always pop in on the chance that they have something, and they did.

Good selection of merchandise, knowledgeable staff and quick service .

Would I shop again, yes definitely.

24 December 2024
Unprompted review
Millets - Enfield logo

Reply from Millets - Enfield

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Millets Customer Care Team

Rated 5 out of 5 stars

Always a pleasure to shop

Always a pleasure to shop
at Mlllets Enfield, great staff and help from Hannah today.

24 December 2024
Unprompted review
Millets - Enfield logo

Reply from Millets - Enfield

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Made a trip today and was helped by a…

Made a trip today and was helped by a lady named Hannah in the Enfield branch really good to be assisted by a helpful person and great customer care.

22 December 2024
Unprompted review
Millets - Enfield logo

Reply from Millets - Enfield

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Millets Customer Care Team

Rated 5 out of 5 stars

Great service

The staff in Enfield millets are superb. They were helpful & offered to post the items they didn’t have in stock.

18 December 2024
Millets - Enfield logo

Reply from Millets - Enfield

Thanks for giving us a 5 star review.

It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.

Kind Regards
Millets Customer Care Team

Rated 5 out of 5 stars

Thanks to Erol for his friendly…

Thanks to Erol for his friendly helpfulness. Good selection. Good prices. Good quality. Lovely service. I wish there were more leggings.

16 November 2024
Unprompted review
Millets - Enfield logo

Reply from Millets - Enfield

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Millets Customer Care Team

Rated 5 out of 5 stars

We were served by Matthew

We were served by Matthew. I watched his polite and patient manner with a previous customer, and he was the same with us. He recognised me as a teacher in his old school, so we chatted about those times for a while, all the time remaining focused on the business of selling us boots. Exemplary.

30 November 2024
Unprompted review
Millets - Enfield logo

Reply from Millets - Enfield

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Great service

The service from the staff in the Enfield branch Erol (Manager) and Andrew was excellent, over and above great service. They were friendly, helpful and knowledgeable and they did not make me feel rushed at any point.
I will definitely make that shop my first call in future. Thank you. Julie

25 November 2024
Unprompted review
Millets - Enfield logo

Reply from Millets - Enfield

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look