Millets - Enfield Reviews

787

•

4.9

Outdoor clothing and equipment shop

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21 Palace Gardens, EN2 6SN Enfield, GB

•

02081 020182

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IT was easy to order online and I chose Click & Collect. The item was delivered to my local Millets quickly. I was able to try it on in the store which was good as, unfortunately, it was too small.... See more

Company replied

I visited the Enfield branch today and was served by Andrew. He was so knowledgeable and helpful with the item that I bought, great customer service.

Company replied

Great customer service from Erol at the Enfield branch who took the time to explain the differences between several products enabling us to make the right choice. Very happy with the service received... See more

Company replied

Came in a couple of weeks ago and bought a really lovely pair of Merrell shoes and was served by a lovely young lady who was so helpful. The gentlemen at the til was equally lovely and so help... See more

Company replied

Company details

#67 of 92 best companies in Outdoor clothing and equipment shop
#65 of 121 best companies in Activewear shop
#36 of 57 best companies in Bags and luggage shop
#62 of 79 best companies in Camping Shop

About Millets - Enfield

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Contact info

21 Palace Gardens, EN2 6SN, Enfield, United Kingdom
02081 020182

4.9

Excellent

787 reviews

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All reviews

(787)

5,421 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Merged reviews and profileRead more

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May use AI-assist with repliesRead more

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

Nov 24, 2024

Super helpful store team.

I came into the store weighed down by bags, and Hannah and Matthew, the two members of the team I met straight away were super helpful. They accommodated all of my needs, and looked after me superbly, as I purchased a pair of shoes to stick in a suitcase on my way to the airport!
Thanks again to everyone in the store this afternoon. Matthew was great helping me pick out shoes, he gave me space to make my decision, and his advice to select a few pairs to find one in my size was super helpful. His amount of chat was perfect, talking about the rate I wear shoes out, great guy!

24 November 2024

Unprompted review

Reply from Millets - Enfield

Nov 24, 2024

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Millets Customer Care Team

Nov 22, 2024

Fab Customer Service

Served by Erol, very patient and polite. Gave great advice and I walked out with a fab puffer jacket that was almost half price and then had a further 30% off. Friendly and helpful - thank you

22 November 2024

Unprompted review

Reply from Millets - Enfield

Nov 22, 2024

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

Nov 18, 2024

Excellent customer service

Excellent customer service, friendly staff who were very helpful and informative with their products.

18 November 2024

Unprompted review

Reply from Millets - Enfield

Nov 18, 2024

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Millets Customer Care Team

Nov 18, 2024

Excellent service from Hannah.

8 November 2024

Unprompted review

Reply from Millets - Enfield

Nov 18, 2024

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Millets Customer Care Team

Nov 18, 2024

Excellent customer service at the…

Excellent customer service at the Enfield branch from Erol. Very helpful indeed, advised us on the products and did not rush us. Good quality products.

13 November 2024

Unprompted review

Reply from Millets - Enfield

Nov 18, 2024

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Millets Customer Care Team

Nov 15, 2024

Amazing service friendly and…

Amazing service friendly and informative. Andrew was extremely helpful and patient while purchasing walking boots .

15 November 2024

Unprompted review

Reply from Millets - Enfield

Nov 15, 2024

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Millets Customer Care Team

Nov 13, 2024

Excellent customer service today at…

Excellent customer service today at Millets Enfield from Erol and Andrew. Despite being short staffed they helped me with finding and fitting walking boots fir both my children. Great service with a smile - thank you!

13 November 2024

Unprompted review

Reply from Millets - Enfield

Nov 13, 2024

Nov 5, 2024

Everyone in store so helpful and…

Everyone in store so helpful and knowledgeable
Always get my outdoor gear here!

4 November 2024

Unprompted review

Reply from Millets - Enfield

Nov 5, 2024

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Absolutely amazing customer service always willing to help and really friendly. It doesn’t do anything wrong it’s a very friendly company

21 October 2024

Unprompted review

Reply from Millets - Enfield

Oct 24, 2024

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Millets Customer Care Team

Oct 23, 2024

Hannah very helpful when I had an issue…

Hannah very helpful when I had an issue with expensive Bridgedale socks

21 October 2024

Unprompted review

Reply from Millets - Enfield

Oct 23, 2024

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Millets Customer Care Team

Oct 22, 2024

Amazing staff

Amazing staff. I was able to get everything I needed at an excellent price.

22 January 2024

Unprompted review

Reply from Millets - Enfield

Oct 22, 2024

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

Oct 20, 2024

Always my first stop for outdoor…

Always my first stop for outdoor clothing and equipment. Decent prices and helpful staff. Far better than trying to guess sizes online.

8 October 2024

Unprompted review

Reply from Millets - Enfield

Oct 20, 2024

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

Oct 20, 2024

Served by Hannah

Served by Hannah. Very helpful and had a bit of banter .helped us find what we wanted .one was out stock and sent by post which arrived next day on a Sunday.
So very pleased. thanks will shop again.
Hopefully it is waterproof.

19 October 2024

Unprompted review

Reply from Millets - Enfield

Oct 20, 2024

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Millets Customer Care Team

Oct 20, 2024

Excellent customer service

Went in store to purchase an item. Unfortunately it was something they didn’t carry in stock so was ordered to be posted to my home. The lady who served me was patient, extremely helpful, very polite and ensured that the discount was applied same as on the website. Keep up the great work, and sorry I didn’t take note of the lady’s name.

20 October 2024

Unprompted review

Reply from Millets - Enfield

Oct 20, 2024

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

Oct 19, 2024

Great experience

Lovely lady Hannah served us on 24 Sept 24. Personable, chatty, patient, helpful, professional. Couldn’t fault the service

24 September 2024

Unprompted review

Reply from Millets - Enfield

Oct 19, 2024

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Millets Customer Care Team

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