Visited this store today after seeing offers in the window, initially we were looking at beach dryrobes... The young ladies were ever so helpful and friendly asked could they help, said I was just... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Apart from buying for the cooler shopping bags my cat has liked it in this hot weather with a little towel or blanket on top of it
Company replied
Popped in (22/5) to get some advice about a rucksack, disappointed with the fact that 3 young female member of staff on the till all having a gossip and too busy to help me and my wife. It was only wh... See more
Company replied
Thank you Martha for your time and patience selecting my walking shoes today. Also thanks for your great recommendation when I asked for a good coffee shop in town - Motleys was fantastic. So pleased... See more
Company replied
Company details
- #67 of 92 best companies in Outdoor clothing and equipment shop
- #66 of 122 best companies in Activewear shop
- #36 of 57 best companies in Bags and luggage shop
- #62 of 79 best companies in Camping Shop
About Millets - Tenby
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
10 High Street, SA70 7EU, Tenby, United Kingdom
- 01834 820160
4.9
Excellent
319 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Martha and Stu very helpful answered…
Martha and Stu very helpful answered all my questions about the products I was buying
Would shop there again
21 March 2024
Unprompted review
Reply from Millets - Tenby
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
Grace was brilliant
Grace was brilliant, she was helpful and nothing too much trouble.
19 March 2024
Unprompted review
Reply from Millets - Tenby
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Millets Customer Care Team
Martha at Tenby store was really…
Martha at Tenby store was really helpful helping us to understand the offers
12 March 2024
Unprompted review
Reply from Millets - Tenby
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Really helpful and knowledgeable staff
Really helpful and knowledgeable staff, good stock - just what I was looking for. Thanks to Emily and Martha, I’ll definitely be back.
14 March 2024
Unprompted review
Reply from Millets - Tenby
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Martha at Tenby Millets
Martha at Tenby Millets was extremely helpful with my purchase and made sure I went away with the perfect shoe! Now I'm ready for some walking :)
14 March 2024
Unprompted review
Reply from Millets - Tenby
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Millets Customer Care Team
Great Service and great brands available
Millets Tenby (Eva)
Merrill shoes Gortex
Didn't realise that Millets stocked such good brands as Merrell etc. Thanks Eva, great service.
13 March 2024
Unprompted review
Reply from Millets - Tenby
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
Friendly, helpful staff
Friendly, helpful staff and found precisely what I was looking for at a great price.
2 March 2024
Unprompted review
Reply from Millets - Tenby
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Stu was brilliant helped us both with…
Stu was brilliant helped us both with our choice of walking boots all round great guy good customer service very well priced boots thank you for the freebie’s and the chat about Ann’s Pasties 🤣🤣
28 February 2024
Unprompted review
Reply from Millets - Tenby
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
The assistance I was provided to find…
The assistance I was provided to find the best fitting hiking shoe for my needs was very good. The young lady who helped was very knowledgeable about the different qualities relating to the various shoe makes. Also was very patient which helped in making sure I got the best shoe for my budget.
27 February 2024
Unprompted review
Reply from Millets - Tenby
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Well stocked shop in Tenby
Well stocked shop in Tenby, full of bargains. Many thanks to Linda and her staff for their friendly service
Steve and Tina
19 February 2024
Unprompted review
Reply from Millets - Tenby
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Linda was friendly
Linda was friendly, and happy in her job. She did everything she could to assist my enquiries and did it ever so enthusiastically. ( not like other places where the staff don’t want to be there) she is truly an asset to the company.
Thanks Linda my husband loves his jacket and I will be back for that protective spray you suggested on Thursday. Thanks again
13 February 2024
Unprompted review
Reply from Millets - Tenby
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Good service without being pushy
Good service without being pushy
Professional and courteous staff member
Helpful an knowledgeable about the item I was enquiring about
Thank you
14 February 2024
Unprompted review
Reply from Millets - Tenby
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Emily was very helpful and friendly…
Emily was very helpful and friendly when I bought new walking boots.
11 February 2024
Unprompted review
Reply from Millets - Tenby
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Tenby store is fantastic!
Staff in the Tenby store were really helpful and knowledgable and made the shopping experience very pleasant! Really pleased with my purchases
9 February 2024
Unprompted review
Reply from Millets - Tenby
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
Popped and great deal on handwarmers
20 January 2024
Unprompted review
Reply from Millets - Tenby
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Millets Customer Care Team
Excellent customer service
20 January 2024
Unprompted review
Reply from Millets - Tenby
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Tenby branch
Went to the Tenby branch staff were very helpful and and efficient nothing was to much trouble for them.I have always liked millets and it is nice to go to a strore than order on line.EVA the lady on the till was extra nice.I will return.
10 January 2024
Unprompted review
Reply from Millets - Tenby
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
Martha was extremely helpful and I had…
Martha was extremely helpful and I had some very good deals.
5 January 2024
Unprompted review
Reply from Millets - Tenby
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Millets Customer Care Team
A very small shop but they made the…
A very small shop but they made the most of the available space to display their goods. The young woman at the till was very polite and informative. Couldn’t spend to much time there as I got a bit claustrophobic.
5 January 2024
Unprompted review
Reply from Millets - Tenby
Good Afternoon,
Thanks for the 4* review!
I am delighted to hear that you are happy with our service.
We hope that you continue to shop with us.
Regards,
Anthony,
Millets Online Review Team
Excellent and patient service
Excellent and patient service. Made the shopping experience easy. Thank you.
29 December 2023
Unprompted review
Reply from Millets - Tenby
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.