Millets - Uckfield Reviews 705

TrustScore 5 out of 5

4.9

136 High Street, TN22 1QR Uckfield, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Very helpful staff (Jonny) at the Uckfield store, found just what I wanted - good value walking boots - convenient local branch.

Company replied

Rated 5 out of 5 stars

Very much appreciated all of the help provided by Andy and Phoenix at Uckfield Millets yesterday. My daughter needed a new rucksack for her DofE course and both staff enabled us to find the right on... See more

Company replied

Rated 5 out of 5 stars

My son needed walking boots for his upcoming DofE and Simon was incredibly helpful and knowledgeable. He spent time with us asking questions, observing my sons natural stance and the way he walks (lea... See more

Company replied

Rated 5 out of 5 stars

We were very impressed with the knowledge the gentleman gave us ( sorry didn’t get his name but he was on crutches) my husband wanted a pair of walking boots, he took the time to ask various question... See more

Company replied


Company details

  1. #65 of 92 best companies in Outdoor clothing and equipment shop
  2. #59 of 126 best companies in Activewear shop
  3. #29 of 53 best companies in Bags and luggage shop
  4. #62 of 83 best companies in Camping Shop

About Millets - Uckfield

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Contact info

  • 136 High Street, TN22 1QR, Uckfield, United Kingdom

  • 01825 701176

4.9

Excellent

TrustScore 5 out of 5

705 reviews

5-star
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Rated 5 out of 5 stars

Very helpful staff

Very helpful staff (Jonny) at the Uckfield store, found just what I wanted - good value walking boots - convenient local branch.

7 May 2026
Unprompted review
Millets - Uckfield logo

Reply from Millets - Uckfield

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Millets Customer Care Team

Rated 5 out of 5 stars

Josh was a great help in finding the…

Josh was a great help in finding the right boot

3 May 2026
Unprompted review
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Reply from Millets - Uckfield

Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.

Thanks for shopping with us.

Kind Regards
Millets Customer Care Team

Rated 5 out of 5 stars

Good range so was able to find ideal…

Good range so was able to find ideal product.

Phoenix was very helpful.

25 April 2026
Unprompted review
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Reply from Millets - Uckfield

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Millets Customer Care Team

Rated 5 out of 5 stars

Had to return it for a smaller size

Had to return it for a smaller size, no problem with your service.

16 April 2026
Millets - Uckfield logo

Reply from Millets - Uckfield

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Millets Customer Care Team

Rated 5 out of 5 stars

Great advice and help without any…

Great advice and help without any pressure from Pam! Made the visit a pleasure!

20 April 2026
Unprompted review
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Reply from Millets - Uckfield

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Helpful and friendly

Incredibly knowledgeable, helpful and friendly to help me make the right purchase for a DofE trip. Thank you

22 April 2026
Unprompted review
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Reply from Millets - Uckfield

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Poptastic service

Poppy and the team at Uckfield were great. Very helpful and friendly. This store is my "go to" for my outdoor purchases.
Thanks for the great service. See you folks again soon.

17 April 2026
Unprompted review
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Reply from Millets - Uckfield

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Millets Customer Care Team

Rated 5 out of 5 stars

Knew what they were talking about

Very good.
Went to try on some trousers and they had my size.
Also asked for advice on cleaning gore text clothing. Sales assistant (Phoenix) was knowledgeable and advised me on what to do for cleaning and how to keep the longevity of the jackets.

17 April 2026
Unprompted review
Millets - Uckfield logo

Reply from Millets - Uckfield

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Lovely polite Poppy helped me find just…

Lovely polite Poppy helped me find just the right pair of walking boots today, just the ticket, brilliant service.

17 April 2026
Unprompted review
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Reply from Millets - Uckfield

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

Very knowledgeable and helpful staff

Very knowledgeable and helpful staff, as always. Clean and tidy store. Good selection of clothes and accessories

16 April 2026
Unprompted review
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Reply from Millets - Uckfield

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Millets Customer Care Team

Rated 5 out of 5 stars

Phoenix was superb

Phoenix was superb. Extremely knowledgeable and genuinely wanting to help. A real credit to Millets@

3 April 2026
Unprompted review
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Reply from Millets - Uckfield

Thanks for giving us a 5 star review.

It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.

Kind Regards
Millets Customer Care Team

Rated 5 out of 5 stars

Hiking boots purchase

Went in for hiking boots for my youngest. Phoenix was very knowledgeable and sorted us out with a pair of boots in no time. Always have a good experience in this branch, keep up the good work.

10 April 2026
Unprompted review
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Reply from Millets - Uckfield

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Great company with well knowledgeable…

Great company with well knowledgeable staff, we where served by an employee named phoenix who gave extremely useful tips and was so lovely.

10 April 2026
Unprompted review
Millets - Uckfield logo

Reply from Millets - Uckfield

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Tent pole repair!

Popped over to millets uckfield as this was the closest store who could repair our sendero 4 tent pole. Simon and Ben were extremely helpful in fixing the pole so quickly and efficiently! Thanks again!

9 April 2026
Unprompted review
Millets - Uckfield logo

Reply from Millets - Uckfield

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Millets Customer Care Team

Rated 5 out of 5 stars

Great customer service!

Very much appreciated all of the help provided by Andy and Phoenix at Uckfield Millets yesterday.
My daughter needed a new rucksack for her DofE course and both staff enabled us to find the right one for her expeditions.
Andy and Phoenix were patient and caring with their guidance, very knowledgeable and made the experience a real treat for my daughter! Thank you.

3 April 2026
Unprompted review
Millets - Uckfield logo

Reply from Millets - Uckfield

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Millets Customer Care Team

Rated 5 out of 5 stars

Knowledgeable and friendly staff

I was short on time and had forgotten my glasses! Pam was absolutely brilliant, I told her what I needed: walking boots, walking trousers, over trousers and pac-a-mac coat and she whisked me around the store like a person shopper. I tried things on and Pam kept handing me different items to try. I was all done and dusted in no time at all. I am very happy customer, ready for the Easter hiking weekend now. Thank you so much.

Another staff member to mention is Simon, who retied my boot laces to accommodate my arch support so that it wasn’t tight on top, a very knowledgeable chap. Delighted with the service in this store. I’ll definitely be back.

2 April 2026
Unprompted review
Millets - Uckfield logo

Reply from Millets - Uckfield

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Millets Customer Care Team

Rated 5 out of 5 stars

A very good service

A very good service, very informative and very helpful in getting my Son kitted out with his camping gear for his Duke of Edinburgh Award Scheme. Will certainly use again and recommend them to other people too.

1 April 2026
Unprompted review
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Reply from Millets - Uckfield

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Millets Customer Care Team

Rated 5 out of 5 stars

Josh was very helpful

Josh was very helpful, ensuring the fit of my new walking boots was perfect.

28 March 2026
Unprompted review
Millets - Uckfield logo

Reply from Millets - Uckfield

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Millets Customer Care Team

Rated 5 out of 5 stars

Brilliant service

Brilliant service. One of your colleagues (sorry, didn't get your name but you were on crutches and waiting a knee op), was so helpful. He took time to talk, listened and gave such good advice on how to buy the right type of shoes/boots. From getting the right size, how to lace the boot as needed for the stance of my feet but also, the reason why I've been wearing my boots out at the back of my heels so quickly over the years! It all just made sense. Thank you again for your help - a big asset to the company (and good luck with the knee op too).

27 March 2026
Unprompted review
Millets - Uckfield logo

Reply from Millets - Uckfield

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Millets Customer Care Team

Rated 5 out of 5 stars

Exceptional service

We were very impressed with the knowledge the gentleman gave us ( sorry didn’t get his name but he was on crutches) my husband wanted a pair of walking boots, he took the time to ask various questions and gave us some great advice also how to lace the boots for the best comfort. We are not local but would make the trip again if we need anymore walking boots. He is an asset to your company.
Also made our dog very welcome too.

24 March 2026
Unprompted review
Millets - Uckfield logo

Reply from Millets - Uckfield

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Millets Customer Care Team

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