Went to get hiking shoes for my eldest son. Isaac was the assistant we talked to and he quickly got the right size and gave good advice for the fitting. Very professional yet easy to talk to. I always... See more
Company replied
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Went in to purchase my husband a pair of walking trainers. We were served by Josh and who was very helpful, chatty and did not mind getting several pairs of different sized shoes out for my husband t... See more
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My daughter was looking for some hiking shoes. Could have ordered online but had some questions and wanted them asap. Called the shop and spoke to Isaac who was very helpful and went to check sizes we... See more
Company replied
My son needed walking boots for his upcoming DofE and Simon was incredibly helpful and knowledgeable. He spent time with us asking questions, observing my sons natural stance and the way he walks (lea... See more
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Company details
- #65 of 89 best companies in Outdoor clothing and equipment shop
- #65 of 124 best companies in Activewear shop
- #36 of 58 best companies in Bags and luggage shop
- #62 of 78 best companies in Camping Shop
About Millets - Uckfield
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
136 High Street, TN22 1QR, Uckfield, United Kingdom
- 01825 701176
4.9
Excellent
736 reviews
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The experience was great Josh helped us…
The experience was great Josh helped us find everything and he was so helpful. Personally I think you should give him a raise
23 May 2026
Unprompted review
Reply from Millets - Uckfield
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Buying walking shoes
Visited Millets Uckfield to buy new summer walking shoes. I had had a brilliant experience there 10 years ago buying my boots. This time Isaac was very patient and knowledgeable about the different makes, finding me the widest toe box. I wear orthotics so my size is awkward. I’d always shop here when needed.
23 May 2026
Unprompted review
Reply from Millets - Uckfield
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Great experience shopping for DofE…
Great experience shopping for DofE equipment. The staff was really helpful and gave great advice. Thanks Andy!
23 May 2026
Unprompted review
Reply from Millets - Uckfield
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Millets Customer Care Team
Andy
Andy, who served us, was extremely knowledgeable, helpful and professional without being overly assertive. Thank you for your time and advice.
17 May 2026
Unprompted review
Reply from Millets - Uckfield
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Millets Customer Care Team
Reply from Millets - Uckfield
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Excellent advice and support from Andy…
Excellent advice and support from Andy when I went to try on walking boots. I didn’t feel rushed. Andy explained about the boot I bought and showed me a great way of lacing that keeps the laces away from the tongue of the boot.
11 May 2026
Unprompted review
Reply from Millets - Uckfield
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Millets Customer Care Team
Great service from Ben and Isaac at…
Great service from Ben and Isaac at Uckfield
9 May 2026
Unprompted review
Reply from Millets - Uckfield
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
Jonny gave great customer service
Jonny was really helpful when I needed to exchange my magnum boots. He gave great advice and brilliant customer service. Thank you!
12 May 2026
Unprompted review
Reply from Millets - Uckfield
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Millets Customer Care Team
D of E kitting out - amazing
If you’re kitting out a teenager for Duke of Edinburgh you really can’t beat Millets in Uckfield. Super knowledgeable staff - Ben was brilliant in giving us guidance on what was the best (and not necessarily the most expensive) for what we needed.
9 May 2026
Unprompted review
Reply from Millets - Uckfield
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Very positive experience
Andy was super helpful helping us find some walking boots for my daughter for her scout hike. He was chatty and friendly towards my daughter and immediately put her at ease as she finds making decisions overwhelming. Overall a very positive experience for us.
8 May 2026
Unprompted review
Reply from Millets - Uckfield
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Millets Customer Care Team
Outstanding customer service
We went in Millets today for our daughters first DofE expedition equipment. The two members of staff who helped us, Andy & Isaac, could not have been more helpful. They were knowledgeable, kind, and patient. We could not have had better customer service.
9 May 2026
Unprompted review
Reply from Millets - Uckfield
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Millets Customer Care Team
Very helpful staff
Very helpful staff (Jonny) at the Uckfield store, found just what I wanted - good value walking boots - convenient local branch.
7 May 2026
Unprompted review
Reply from Millets - Uckfield
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Millets Customer Care Team
Josh was a great help in finding the…
Josh was a great help in finding the right boot
3 May 2026
Unprompted review
Reply from Millets - Uckfield
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Millets Customer Care Team
Good range so was able to find ideal…
Good range so was able to find ideal product.
Phoenix was very helpful.
25 April 2026
Unprompted review
Reply from Millets - Uckfield
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Millets Customer Care Team
Had to return it for a smaller size
Had to return it for a smaller size, no problem with your service.
16 April 2026
Reply from Millets - Uckfield
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Millets Customer Care Team
Great advice and help without any…
Great advice and help without any pressure from Pam! Made the visit a pleasure!
20 April 2026
Unprompted review
Reply from Millets - Uckfield
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Helpful and friendly
Incredibly knowledgeable, helpful and friendly to help me make the right purchase for a DofE trip. Thank you
22 April 2026
Unprompted review
Reply from Millets - Uckfield
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Poptastic service
Poppy and the team at Uckfield were great. Very helpful and friendly. This store is my "go to" for my outdoor purchases.
Thanks for the great service. See you folks again soon.
17 April 2026
Unprompted review
Reply from Millets - Uckfield
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Knew what they were talking about
Very good.
Went to try on some trousers and they had my size.
Also asked for advice on cleaning gore text clothing. Sales assistant (Phoenix) was knowledgeable and advised me on what to do for cleaning and how to keep the longevity of the jackets.
17 April 2026
Unprompted review
Reply from Millets - Uckfield
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Lovely polite Poppy helped me find just…
Lovely polite Poppy helped me find just the right pair of walking boots today, just the ticket, brilliant service.
17 April 2026
Unprompted review
Reply from Millets - Uckfield
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
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