Millets Reviews 

The quality of the shorts and the colour. Well done

I am still waiting for a refund, what I didn't know when I ordered a sale jacket from Millets, is refunds take up to 14 days to be sorted out. As they have closed many stores local to my area- down, I can't even return it to a shop. I posted my too large jacket back to them via the Royal Mail - tracked end to end last Tuesday25.08.2026 - 2nd class which means it isn't tracked moment by moment, only when it arrives with the receiver. Customer services are useless, there is always a long wait time to speak to anyone, and now I see that when they reply to your Trustpilot review, it is the usual standard email reply, they simply don't care? They have had your money from you in double quick time, but are really slow in returning it! I won't be online shopping with Millets again.

Wednesday 02.09.2026.

Update since the AI reply, asking me to contact the standard Customer Service email, which I did for about the third time since I sent the parcel back. I put in my tracking number and it appears that they received it last Friday. So I wrote to them after I wrote this review...

Sharon was very friendly and helpful

Slow at replying at emails. No attempt to resolve issue

Really quick delivery. Tent and accessories were well packed.

I had my maps delivered to my local Millets (Leighton Buzzard), who are always very helpful & freindly. The maps arrived there succesfully, though Millets online (or transport company?) didn't email me to tell me my package had been delivered. However, I dropped into the shop 'on spec' when I was passing & it was waiting for me. Great.

Ordered Friday arrived Monday

Really lovely merinho wool base layer long sleeved vest...will come in brilliantly on my next adventure! X

All products delivered correct and compete in the same order and delivery made on date promised at point of order. Thank you Millets.

Happy with service. Swift delivery.

It was delivered very quickly as stated. Raincoat fits well and will, hopefully, be waterproof for many years to come. If not, it comes with a free repair scheme.

Great products

Simple efficient service . Lovely sandals. Fit is perfect.

Great customer service.
Purchased walking shoes on line. Prompt delivery and excellent quality. Unfortunately had to return as a bit small for me. Kept in loop re transit and return an received refund for shoes....and surprisingly postage promptly. Well done Millets! Will definitely shop with you again.

Helpful, friendly, knowledgeable advice in store.

As always, fantastic service and prices. Shawn was a star, helpful and patient having asked to show me about 5 different products I was interested in. Thank you!

I ordered goods online which arrived quickly and well packaged.
However one item had the security tag still on it so had to be returned. As this was not my fault I tried to contact customer services without success spending long times trying to get through by phone.
So I resorted to e mailing which I did twice and still have not received a reply. I had requested a free return as I felt I shouldnt have to pay for their mistake.
When I got no help from them I was forced to pay to return it to at least get partial refund. As they have no stores now I didn't even have that option although even if I had it would have been a two hour return journey.
I have bought from Millets a lot over the years, their in store service always great. Its such a shame the service has dropped online and although it wasn't a lot of money there should have been a way to return for free. The fact I got no response from CS is very poor and would definitely put me off ordering again. Millets really need to step up.

Staff always pleasant and helpful

On the negative product was ordered on line for delivery at Newquay branch.

No follow up email arrived to say it has been delivered
Had to chase it myself

quick delivery, quickly found the items i was looking for

Good stock levels and price and fast delivery