Millets Reviews 

Helpful, friendly, knowledgeable advice in store.

As always, fantastic service and prices. Shawn was a star, helpful and patient having asked to show me about 5 different products I was interested in. Thank you!

I ordered goods online which arrived quickly and well packaged.
However one item had the security tag still on it so had to be returned. As this was not my fault I tried to contact customer services without success spending long times trying to get through by phone.
So I resorted to e mailing which I did twice and still have not received a reply. I had requested a free return as I felt I shouldnt have to pay for their mistake.
When I got no help from them I was forced to pay to return it to at least get partial refund. As they have no stores now I didn't even have that option although even if I had it would have been a two hour return journey.
I have bought from Millets a lot over the years, their in store service always great. Its such a shame the service has dropped online and although it wasn't a lot of money there should have been a way to return for free. The fact I got no response from CS is very poor and would definitely put me off ordering again. Millets really need to step up.

Staff always pleasant and helpful

On the negative product was ordered on line for delivery at Newquay branch.

No follow up email arrived to say it has been delivered
Had to chase it myself

quick delivery, quickly found the items i was looking for

Good stock levels and price and fast delivery

My order was despatched and arrived quickly. I was very pleased.

It was an easy process and item arrived quickly with no issues. Product was also in perfect condition and exactly what was ordered. Very pleased.

Super cheap rent that defied all odds and held up for Reading Festival.

Failed to deliver the item on time due to giving courier incomplete address and only resolved through direct contact with courier company. No help from customer services despite reaching out to them.

Website was easy to use, order was processed quickly and I was kept updated as to where the package was. Product was what I hoped it would be quality wise.

Ordered a fishing day shelter,arrived way quicker than expected in perfect condition,from the initial order to delivery was faultless.

We needed to buy some equipment for my son's school trip to Norway. Not knowing anything about what was needed we went into the Worthing store to get some advice.
Shaun was so knowledgeable and helped a somewhat fashion conscious teen into willingly trying (and liking) some walking boots and waterproof trousers, which he actually said had a 'nice fit'. SUCCESS.
It will be great loss to our high street that we are losing this shop, online shopping lacks the personal knowledge and expertise from going and having these conversations.

We were served today by Daisy , we found her friendly, happy and great customer service.

Great value and very quick delivery.

Attended to as soon as I walked in without any pressure or expectation by the staff. Very helpful and easy mannered staff who make using the store easy. I found exactly what I was looking for and progressed through the checkout smoothly without issue. Superb store with magnificent customer service. One of the last outdoor stores left. I recommend visiting, one of the best stores in the local area.

You cancelled my order because you didnt have the item to sell, I even paid extra for quick delivery bexause i needed the item. Then i waited 5 days for my money back. Waste of time, never again.
Don't email me again

Friendly staff and excellent service.

Delivery great, refunds take excessive amounts of time- weeks before received. In today’s world that is not good enough. A refund should not take 3 weeks!

Good. Arrived quickly