Minko's Macs Reviews 

329
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service, highlighting its efficiency and the helpfulness of the staff. Many people appreciate the quick repairs and the professional approach of the team, often noting that their products were fixed rapidly and effectively. The customer service is frequently described as excellent, with reviewers feeling well taken care of and informed throughout the process. However, some customers also noted issues with pricing transparency, experiencing sudden price increases upon arrival at the shop. A few other people also felt that communication regarding pricing and fault resolution could be improved, leading to disappointment with the overall service.

What people talk about most

Service

Consumers find service to be positive, with many reviewers describing it as amazing, top-notch, and... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, efficiency, and extensive... See more

Product

Users describe positive interactions with product, consistently praising the outstanding quality of items... See more

Customer service

Clients share positive opinions on customer service, with many praising the helpfulness and knowledge of the... See more

Price

Customers had ambiguous experiences with price, with some reviewers expressing dissatisfaction with high... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Minkos Mac’s is by far the BEST one stop shop for everything Mac and apple related - super friendly team led by the wonderful Minko - highly recommend for repairs, knowledge, friendliness and of cours... See more

Rated 5 out of 5 stars

My Mac Mini repair at Minko’s Camden was smooth in that the staff member did exactly what he said he’d do, at the time he said he’d do it. He was friendly and professional. Mac repairs are, sadly, exp... See more

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ I took my iMac to Minko’s Macs in Lewisham for a hard drive replacement and a full clean-up service. They were very reliable, professional, and extremely helpful throughout the whole proce... See more

Rated 5 out of 5 stars

I love this company - they're on a mission to keep old macs out of the landfill. Worked for me. I took my old 2012 Macbook Pro as an urgent repair - knocked a full glass of non-alcoholic beer over t... See more


Company details

  1. Computer Shop
  2. Computer Accessories Shop
  3. Computer repair service

Written by the company

Minko’s Macs is an independent Apple Mac specialist with London branches in Camden, Lewisham, Shoreditch and Wimbledon. We buy, sell, repair, exchange and maintain pre-owned Apple Mac computers, including MacBook, MacBook Pro, MacBook Air, iMac, Mac mini and other Apple devices. With over 10 years’ experience, we provide competitive prices, quality refurbished Apple Macs and professional support for personal, creative and business customers. Our technicians offer Apple Mac repairs, diagnostics, upgrades, macOS updates and restores, data transfer, remote support, business consultancy, Apple accessories, Mac rentals and device buy-back services. We pride ourselves on quality, customer care, innovation, respect and efficiency. Customers can visit our stores, collect in person or use our UK delivery service. Opening hours: Monday to Saturday, 10am–7pm. Camden: 5 Ferdinand Street, London, NW1 8ES – 0208 127 3730 Lewisham: 9 Manor Park Parade, Lee High Road, London, SE13 5PB – 0208 852 1961 Shoreditch: 16 Spelman Street, London, E1 5LQ – 0208 808 8333 [Appointment Only] Wimbledon: 104 Kingston Road, London, SW19 1LX – 0208 542 8635 [Appointment Only] For sales, repairs, buy-backs, trade-ins or general enquiries, contact [info@minkosmacs.com](mailto:info@minkosmacs.com).


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

329 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 16% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(329)

73 reviews in the last 12 months

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Rated 1 out of 5 stars

Ineffective yet oddly pleased with themselves.

I asked for help converting DVDs and CDs to digital files. They sold me an external drive but ultimately their solution was not compatible with my MacBook Air.

I paid for an hour of telephone advice to discover this the final 5 minutes of which was with a person who spent a fair bit of time telling me how lucky I was to be speaking to him, given his 20 years experience and that he was ‘expensive.’

I can forgive the guys who tried to help me but who got it wrong, it’s harder to be sympathetic to someone that pleased with themself.

So, upon receiving a ‘how was it for you, was I good enough?’ requests that companies so desperately send out, I thought I’d respond…

26 March 2026
Unprompted review
Rated 5 out of 5 stars

best service around with a large stock of computers!

Been coming to Minko’s for around 10 years now, bought a MacBook from there which I still use to this day. I’ve also sent a few family members there to purchase there Mac’s also! Always a great service, they let you know whether something can be done or not and there’s never any hassle! Great company, highly recommended!

21 March 2026
Unprompted review
Rated 5 out of 5 stars

Minko’s Macs pleasing computer repair experience

I had a problem with my computer. A friend suggested I used Minko’s Macs as he had used them to repair his computer. Well, they took my computer in straight away diagnosed in two days, phoned to let me know that a part needed exchanging and they could have it ready for the next day if I was ready to proceed with the repair.
I was. The service was excellent, the staff were helpful and courteous. Overall a totally pleasing experience.

8 March 2026
Unprompted review
Rated 5 out of 5 stars

Quick and easy

Quick and easy coms, I actually met with Minko himself and he gave me a diagnostic on my MacBook Pro . It was sorted the next day pretty much and they recommended some extra upgrades for prevention and improvement and I opted for them to be done and that was done pretty much another day on. Perfect for me as I needed my Mac sorted asap ! 5 stars !

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Minko's Macs Lewisham did it again

Minko's Macs Lewisham did it again. I needed a new battery for my Macbook Air to a tight deadline, as I was flying out shortly afterwards. They pulled out all the stops and got it done in time, while being polite and friendly throughout. That's the second time I've had super-impressive service here.

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, query resolved quickly and competently, friendly and helpful staff, would definitely recommend

3 March 2026
Unprompted review
Rated 5 out of 5 stars

Very happy with my experience

Very happy with my experience! The team were professional, friendly, and made the collection process straightforward. Everything went smoothly and I felt well taken care of. Highly recommend

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Urgent repair!

I was working out of area at a satellite office in Lewisham when my Mac suddenly stopped charging. With important reports to complete and tight deadlines, I needed to get it fixed urgently. I contacted Minkos in Lewisham, explained the situation, and they were incredibly helpful from the outset. They allowed me to bring the Mac in without an appointment to diagnose the issue, with the possibility of carrying out the repair straight away.

The problem was identified quickly and, to my relief, the computer was fully repaired within two hours. They even stayed open later than normal to make sure the job was completed. The level of service was exceptional, and I can’t thank them enough for helping me out in a stressful situation. Highly recommended.

3 February 2026
Unprompted review

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