The cleaner did a great job and the admin people were very responsive. They ask for your list of priorities before the clean but the cleaner did not seem to be aware of this. It wasn't a problem,... See more
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Review summary
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One word to say. EXCELLENT! The appartment was cleaned to a very high standard. I highly recommend this company. Very professional and always there to help if you need to discuss any cleaning re... See more
Company replied
I contacted Miss Maid for an end of tenancy clean. The communication was great throughout the whole process, with clear instructions on what would/wouldn't be covered, and what to expect on the day. T... See more
Miss Maid have been providing weekly cleaning sessions at my home for over 13 years. They are professional, reliable, responsive and flexible. I have never had any issue or complaint about the stand... See more
Company details
- #15 of 20 best companies in Cleaning Service
- #5 of 7 best companies in Carpet cleaning service
- #6 of 9 best companies in House cleaning service
Contact info
Docklands Business Centre, 10 - 16 Tiller Road, E14 8PX, London, United Kingdom
- 0207 0606 606
- info@missmaid.co.uk
- www.missmaid.co.uk
4.4
Excellent
969 reviews
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Replied to 30% of negative reviews
Typically replies within 1 month
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Booking process was quick and simple
Booking process was quick and simple, costs are clear. However, I did not recieve an advance notice of the cleaners arrival twice despite confirming I will have it. Which affected me as I had to pay for an uber to get to property at least once. There were also a few things that were missed out completely at the clean. However it was easy to get a reclean for those.
12 May 2026
Polite and friendly service
Polite and friendly service. We had a slot booked between 2–4pm, but the cleaner arrived at 4.45pm. It wasn’t the first time we’ve had our carpets cleaned, and compared with previous experiences, Miss Maid wasn’t the best. The job was decent, but not excellent.
12 May 2026
Amazingly fast, and effective
Amazing, I was concerned the stain on my carpet would never go, they got rid of it the same day and in 10 mins. I reached out to multiple places for a quote and they have the best prices too. Will definitely reach out again even for standard cleaning.
4 May 2026
Reply from Miss Maid
Dear Sarah,
Thank you for your kind words! We’re delighted to hear that our customer service, especially our responsiveness, stood out to you. Providing quick and helpful support is something we take great pride in.
We really appreciate your feedback and would be more than happy to assist you again in the future.
Kind Regards,
Miss Maid Team
Good cleaning …
Good cleaning and advice given about looking after my cooker going forward
11 April 2026
Reply from Miss Maid
Dear Angela,
Thank you for your lovely feedback! We’re so pleased to hear that you were happy with the cleaning of your cooker and found the aftercare advice helpful. Keeping appliances in great condition is just as important as the clean itself, so it’s great to know that made a difference.
We truly appreciate your kind words and look forward to assisting you again in the future.
Kind Regards,
Miss Maid Team
The carpet on the stairs are clean and…
The carpet on the stairs are clean and I am very happy thank u
12 April 2026
Reply from Miss Maid
Dear Amina,
Thank you for your lovely feedback! We’re so pleased to hear that you’re happy with the results of your stair carpet cleaning. It’s always rewarding to see such a visible difference after a professional clean.
We truly appreciate your kind words and would be happy to assist you again whenever needed.
Kind Regards,
Miss Maid Team
I have used Miss Maid to clean the same…
I have used Miss Maid to clean the same flat in the past. They are very professional and the place was cleaned very well.
4 April 2026
Reply from Miss Maid
Dear Abiola,
Thank you for your continued trust in Miss Maid! We’re so pleased to hear that you’ve had another positive experience with us and that your flat was cleaned to a high standard once again.
It means a lot to have returning customers like you, and we’re delighted that our professionalism and consistency continue to meet your expectations. We look forward to assisting you again in the future.
Kind Regards,
Miss Maid Team
Good agent but bad cleaners.
Good agent but bad cleaners.
I had a bad experience with cleaners they sent and feel wasted £500 for a cleaning service.
I booked a service for moving in to a new house. They were supposed to arrive between 8-9AM but they didn’t because they went somewhere different by mistake. That was ok to me but when they arrived, they were extremely grumpy and rude, which wasn’t ok to me. They came into my house without asking shoes should take off or not, or even saying hello. They then started shouting in my house saying “too many cupboards, too messy, we’re not paid enough for this”. I had sent a floor plan and discussed with Miss Maid, and I was given the price by them. I didn’t negotiate or anything. What were they talking about? Too messy? Isn’t that something you need to deal with? They were late a lot and didn’t do any job in the end because their prices negotiation didn’t go well with Miss Maid.
After that, Miss Maid tried their best to recover the situation and sent another cleaning service but they were bad too, sadly. Hard workers, good attitude but missed a lot of place to clean up (quite a lot of cupboards, almost all the skirting boards, lamp shades still has dead moths in there when they left, all the fans in the house have still got fluffs, and no cleaning in toilets and showers at all because they didn’t have a cleaning equipment for it. Unbelievable!!!) and the floor was still covered with some dust. I thought they were just a team of amateurs.
After that, Miss Maid tried to recover even more and I really appreciate for it. However, I paid a lot for a result of the clean house which I didn’t get. Although, Miss Maid is a good agent to communicate, cleaners they send is bad. Moving house is stressful enough and the experience with them was an extra. I’m not happy about it.
1 April 2026
Reply from Miss Maid
Dear S.MarWhite,
Thank you for taking the time to share your detailed feedback. We’re very sorry that your experience did not meet expectations, particularly during such an important time as moving into a new home.
We fully acknowledge that aspects of the service fell below the standards we aim to deliver, both in terms of professionalism and attention to detail. This is not reflective of the level of service Miss Maid is known for, and your comments have been taken seriously and reviewed internally.
We do appreciate your recognition of our customer care team’s efforts, and we’re grateful that you allowed us the opportunity to address and resolve your concerns.
Thank you again for your feedback.
Kind Regards,
Miss Maid Team
Excellent service
Excellent service, prompt & thorough.
A very professional end of tenancy clean
3 April 2026
Reply from Miss Maid
Dear JohnC,
Thank you for your fantastic review! We’re especially pleased to hear that the results stood out to you — delivering a truly reliable end of tenancy clean is something we take great pride in.
Your feedback means a lot, and we’re glad we could provide a service that left nothing to fault. We’d be delighted to assist you again in the future.
Kind Regards,
Miss Maid Team
Reliable end of tenancy clean with good follow-up
I used Miss Maid for an end of tenancy clean and had a positive experience overall. Booking was straightforward, communication was clear, and pricing was competitive.
The clean was thorough, with only a few minor areas flagged at checkout. When I raised this, they were responsive and honoured their guarantee by offering a re-clean. They were also clear about what is and isn’t included in a standard service.
My full deposit was returned, which reflects the overall quality of the clean. I’d consider using them again.
30 March 2026
Reply from Miss Maid
Dear Kirsten,
Thank you for your thoughtful and balanced review. We’re really pleased to hear that your end of tenancy cleaning experience was a positive one overall, from the smooth booking process through to clear communication and competitive pricing.
It’s great to know that any minor points were handled promptly and that our re-clean guarantee provided reassurance. Most importantly, we’re delighted that you received your full deposit back — that’s always the outcome we aim for.
We truly appreciate your feedback and would be more than happy to assist you again in the future.
Kind Regards,
Miss Maid Team
We recently had our soft furnishings…
We recently had our soft furnishings and mattress steam cleaned as well as our carpet and various cushions and pillows. The service was fabulous, and returning to our home after our holiday was like entering a five star resort. We also remain very grateful to our regular cleaner Angelina who was part of coordinating this effort and who provides us ongoing with a fabulous service.
19 March 2026
Reply from Miss Maid
Dear Janet,
Thank you for such a wonderful and detailed review! We’re absolutely delighted to hear that your carpet, mattress, and upholstery steam cleaning left your home feeling like a five-star resort — that’s exactly the kind of result we strive for.
It’s especially lovely to hear your appreciation for Angelina as well. She truly is a valued part of our team, and we’re so pleased she continues to provide you with such a reliable and high-quality regular cleaning service.
We really appreciate your continued trust in Miss Maid and look forward to supporting you again in the future.
Kind Regards,
Miss Maid Team
We required carpet and rug cleaning
We required carpet and rug cleaning, the chap turned up on time and was professional throughout and did an excellent job. Good price and all done in good time so all good.
21 March 2026
Reply from Miss Maid
Dear Stephen,
Thank you for your kind feedback! We’re so pleased to hear that our carpet and rug cleaning service delivered the results you were looking for. It’s great to know everything was completed promptly, professionally, and to a high standard.
We really appreciate your comments on value and efficiency — and we’d be delighted to assist you again in the future.
Kind Regards,
Miss Maid Team
Good customer service when booking
Good customer service when booking, able to book time and day I preferred . Cleaners arrived on time, cleaned well , polite and contacted me when completed to come and check over the cleaning. Would recommend
15 March 2026
Reply from Miss Maid
Dear Pat,
Thank you for your kind feedback! We’re really pleased to hear that everything ran smoothly from start to finish. Punctuality, clear communication, and delivering a high standard of cleaning are all key priorities for us, so it’s great to know they stood out during your experience.
We’d be delighted to assist you again whenever you need us.
Kind Regards,
Miss Maid Team
Stan arrived punctually
Stan arrived punctually. Was very polite and efficient and did an excellent job on my carpets, a chair and a sofa.
9 March 2026
Reply from Miss Maid
Dear Catherine,
Thank you for your lovely feedback! We’re delighted to hear that Stan made such a positive impression with his punctuality, professionalism, and efficiency. It’s great to know your carpets, chair, and sofa all came up beautifully after the clean.
We’ll be sure to pass your kind words on to Stan — he’ll really appreciate it. We look forward to assisting you again in the future.
Kind Regards,
Miss Maid Team
The cleaners did a wonderful job is…
The cleaners did a wonderful job is cleaning our house ready for sale. Sinks, taps and loos were left gleaming.
5 March 2026
Reply from Miss Maid
Dear Jessica,
Thank you for your lovely review! We’re so pleased to hear that your home was left in great condition and ready for sale. Getting those finishing touches just right—like gleaming sinks, taps, and bathrooms—can really make a difference, so it’s wonderful to know you were happy with the results.
Wishing you all the best with your sale, and we’d be delighted to help again in the future if needed.
Kind Regards,
Miss Maid Team
The cleaning was not up to standard AT…
The cleaning was not up to standard AT ALL.
Dust everywhere, fluff hanging from furniture left behind, marks and stains left inside cupboards and the list goes on.
For a £312 clean (according to them with a heavy discount), definitely not worth the money.
2 March 2026
Reply from Miss Maid
Dear Agustina,
We are very sorry to hear that the cleaning was not up to standard expected.
Thank you for flagging it so clearly.
Our Customer Care team will be in contact shortly to review the areas you mentioned and propose a resolution. As part of that, we will arrange a re-visit to reclean any missed or unsatisfactory areas free of charge, so everything is brought up to the standard you should have received in the first place.
Kind Regards,
Miss Maid team
A great experience
We were very happy with the knowledge and energy the cleaner brought to the project
1 March 2026
Reply from Miss Maid
Dear Customer,
Thank you for your review. We are pleased you had a great experience and that the cleaner’s knowledge and energy made a real difference on the day.
We would be happy to help again whenever you need cleaning support.
Kind Regards,
Miss Maid team
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